Customer Relationship Management

Learn how Aternity redefines end user experience management in this series of brief videos.

Accessible technology can structure data in a custom way, and provide the focus needed to find insight in that data. But you need the right mix of technological capabilities.

Die meisten Händler werden von unstrukturierten Daten blockiert und verlieren wertvolles Potential. Userfreundliche Technologien können Daten benutzerdefiniert strukturieren und somit einen Schwerpunkt setzen, der für wertvolle Einblicke in diese Daten notwendig ist. Aber dafür ist der richtige Mix an technologischen Ressourcen notwendig.

Die Customer Journey der meisten Retailer funktioniert nicht: 98% der Besucher konvertieren nie. Von den wenigen, die doch konvertieren, kommen 70% nie wieder zurück. Das ist weder effizient noch nachhaltig. Die Rückgewinnung von Warenkorbabbrechern ist nur ein Teil des Puzzles. Dieses Whitepaper erklärt Ihnen, wie Ecommerce Marketer Umsatzchancen erkennen, erhalten und umsetzen und zwar mit Hilfe einer Revenue Recovery Strategie, die auf der Analyse des Kundenverhaltens basiert.

How "delivering fast" companies use DevOps to consistently deliver software every one-to-three weeks while also achieving high levels of quality and achieving business goals.

To stay relevant and competitive in business today, companies must respond and interact with their customers in ways that were simply inconceivable a decade ago. Mobile, social and cloud are enabling businesses to better engage with customers, but these technologies put new pressures on businesses.

This book defines the basics of application release and deployment, and provides best practices for implementation with resources for a deeper dive. Inside you will find: • Business and technical drivers behind automated application release and deployment • Evaluation guides • Success stories that utilize application release and deployment solutions

Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.

Discover how FSIs embed collaboration into business workflows to learn about customers and connect with them in more meaningful ways.

Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.

For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.

Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.

To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).

Infographic featuring ten pieces of advice for successfully addressing issues with compliance, customers, competitiveness, and complexity.

Brief exploring the challenges of compliance, customers, competition, and complexity in the financial services industry and giving tips.

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

This video illustrates how Oracle helps you use social comments to get ahead of service issues.

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.

This infographic reveals the benefits of getting social with customer service.

This infographic reveals the benefits of getting social with customer service.

This paper provides information on how social media works as a customer support channel.

This paper provides information on how social media works as a customer support channel.

This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.

This paper reveals the way to let your reps stay connected to systems and co-workers and be more productive.