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Customer Relationship Management

Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system.
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Webinar Published By: Aternity     Published Date: May 22, 2015
Learn how Aternity redefines end user experience management in this series of brief videos.
Tags : 
enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management
    
Aternity
White Paper Published By: Emarsys     Published Date: May 21, 2015
Accessible technology can structure data in a custom way, and provide the focus needed to find insight in that data. But you need the right mix of technological capabilities.
Tags : 
retention, automation, ecommerce, marketing, insight
    
Emarsys
White Paper Published By: Emarsys     Published Date: May 21, 2015
Die meisten Händler werden von unstrukturierten Daten blockiert und verlieren wertvolles Potential. Userfreundliche Technologien können Daten benutzerdefiniert strukturieren und somit einen Schwerpunkt setzen, der für wertvolle Einblicke in diese Daten notwendig ist. Aber dafür ist der richtige Mix an technologischen Ressourcen notwendig.
Tags : 
retention, automation, ecommerce, marketing, insight
    
Emarsys
White Paper Published By: Emarsys     Published Date: May 21, 2015
Die Customer Journey der meisten Retailer funktioniert nicht: 98% der Besucher konvertieren nie. Von den wenigen, die doch konvertieren, kommen 70% nie wieder zurück. Das ist weder effizient noch nachhaltig. Die Rückgewinnung von Warenkorbabbrechern ist nur ein Teil des Puzzles. Dieses Whitepaper erklärt Ihnen, wie Ecommerce Marketer Umsatzchancen erkennen, erhalten und umsetzen und zwar mit Hilfe einer Revenue Recovery Strategie, die auf der Analyse des Kundenverhaltens basiert.
Tags : 
revenue, ecommerce, marketing, analytics, revenue recovery
    
Emarsys
White Paper Published By: IBM     Published Date: May 18, 2015
How "delivering fast" companies use DevOps to consistently deliver software every one-to-three weeks while also achieving high levels of quality and achieving business goals.
Tags : 
software delivery, software development, application development, devops, cycles times
    
IBM
White Paper Published By: IBM     Published Date: May 18, 2015
To stay relevant and competitive in business today, companies must respond and interact with their customers in ways that were simply inconceivable a decade ago. Mobile, social and cloud are enabling businesses to better engage with customers, but these technologies put new pressures on businesses.
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cloud applications, mobility, application integration, customer feedback, software defined environments
    
IBM
White Paper Published By: IBM     Published Date: May 18, 2015
This book defines the basics of application release and deployment, and provides best practices for implementation with resources for a deeper dive. Inside you will find: • Business and technical drivers behind automated application release and deployment • Evaluation guides • Success stories that utilize application release and deployment solutions
Tags : 
application delivery, application deployment, software delivery methods, deployment solutions, automated application release
    
IBM
White Paper Published By: Aternity     Published Date: May 18, 2015
Seven capabilities are required to address the complexity of delivering excellent enterprise mobile experience. Download this whitepaper to learn how.
Tags : 
enterprise mobility, enterprise mobility management, application performance analytics, application performance monitoring, desktop management
    
Aternity
White Paper Published By: Polycom     Published Date: May 12, 2015
Discover how FSIs embed collaboration into business workflows to learn about customers and connect with them in more meaningful ways.
Tags : 
polycom, enterprise, collaboration, fsi, customer
    
Polycom
White Paper Published By: Polycom     Published Date: May 12, 2015
Whitepaper dealing with customer trust deficit. Those FSIs who are willing to work for the customer by transforming into customer centric experiences are poised to leapfrog ahead of their competition.
Tags : 
polycom, enterprise, collaboration, fsi, compliance
    
Polycom
White Paper Published By: Polycom     Published Date: May 12, 2015
For FSIs to keep up and truly connect with the modern customer, they must build a platform for a connected ecosystem right away.
Tags : 
polycom, enterprise, collaboration, fsi, compliance
    
Polycom
White Paper Published By: Polycom     Published Date: May 12, 2015
Here’s a useful grid to see where top FSIs are going virtual to build a collaborative workplace, using HIVEs to improve customer relationships and business workflows.
Tags : 
polycom, enterprise, collaboration, fsi, compliance
    
Polycom
White Paper Published By: Polycom     Published Date: May 12, 2015
To build deep relationships across a distributed network of consumers without skyrocketing costs, FSIs are turning to Highly Interactive Virtual Environments (HIVEs).
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polycom, enterprise, collaboration, fsi, compliance
    
Polycom
White Paper Published By: Polycom     Published Date: May 12, 2015
Infographic featuring ten pieces of advice for successfully addressing issues with compliance, customers, competitiveness, and complexity.
Tags : 
polycom, enterprise, collaboration, fsi, compliance
    
Polycom
White Paper Published By: Polycom     Published Date: May 12, 2015
Brief exploring the challenges of compliance, customers, competition, and complexity in the financial services industry and giving tips.
Tags : 
polycom, enterprise, collaboration, fsi, compliance
    
Polycom
Webinar Published By: Oracle     Published Date: May 05, 2015
This video illustrates how Oracle helps you use social comments to get ahead of service issues.
Tags : 
social media, customer service, customer experience, customer loyalty, avoid customer service issues
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video illustrates how Oracle helps you use social comments to get ahead of service issues.
Tags : 
social media, customer service, customer experience, customer loyalty, avoid customer service issues
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
Tags : 
contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions
    
Oracle
Webinar Published By: Oracle     Published Date: May 05, 2015
This video shows how to equip your agents to deliver great service with the least cost and effort and empower them to present personalized product and services recommendations in real time.
Tags : 
contact center, profit center, deliver great service to customers, solve customer issues with efficiency, oracle solutions
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : 
social, customer service interactions, technology, meeting customer demands, customer satisfaction
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic reveals the benefits of getting social with customer service.
Tags : 
social, customer service interactions, technology, meeting customer demands, customer satisfaction
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This paper provides information on how social media works as a customer support channel.
Tags : 
social media, customers experience strategy, customer satisfaction, customer engagement, branding
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This paper provides information on how social media works as a customer support channel.
Tags : 
social media, customers experience strategy, customer satisfaction, customer engagement, branding
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2015
This infographic illustrates how to keep your sales team in front of their customers and selling by providing anytime, anywhere access to the critical information and tools they need.
Tags : 
sales. sell faster and more easily, social selling, customer satisfaction, customer engagement, sales reps
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 21, 2015
This paper reveals the way to let your reps stay connected to systems and co-workers and be more productive.
Tags : 
devices, tablets, smartphones, productivity, mobility
    
Oracle
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