Customer Relationship Management

Econsultancy's Quarterly Digital Intelligence Briefings look at some of the most important trends affecting the marketing landscape.

This video is a summary of the Drive for Innovation event held at Google in London with Cloud Sherpas.

This white paper will help you assess your organisation’s current data driven marketing capabilities and will teach you what you need to do to deliver exceptional customer experiences with positive ROI.

This white paper will help you assess your organisation’s current data driven marketing capabilities and will teach you what you need to do to deliver exceptional customer experiences with positive ROI.

This white paper will help you assess your organisation’s current data driven marketing capabilities and will teach you what you need to do to deliver exceptional customer experiences with positive ROI.

Everything you need to know about next-generation Retail Management and POS Systems — and how to select the right one for your business.

This paper reveals 67 expert tips to help agents and administrators alike provide superior service via live chat.

This white paper illustrates the best live chat practices that can help make your company’s dream of excellence a reality.

This paper illustrates how savvy live chat users maximise returns on their technology spend by establishing a continuous improvement system that helps them fine-tune their activities based on customer needs and wants.

This infographic illustrates how live chat users compared to non-users perform across key metrics such as revenue growth, and cost reduction as well as creating positive customer word-of-mouth.

This paper highlights emerging trends are transforming web collaboration.

Read this report to find out how remote support tools are used across service disciplines in a variety of use cases.

This report examines the new technologies that innovative solution providers are releasing to assist in faster repair and recovery.

This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.

This report defines the recommended technology stack for field services, as well as listing the top-installed vendors in each technology category.

IBM BigFix is recognized as a leader in Gartner's Magic Quadrant for the fourth year in a row. Despite being a relatively mature technology, new product capabilities and diverging vendor strategies make selecting a client management tool vendor as challenging as ever for end-user computing and support managers.

Transform customer relationships and improve profitability

The next generation user expects more do-it-yourself IT offerings. Whether it’s self-service portals with interfaces to rival Amazon or personal mobile devices with 24/7 business access, users are requesting more self-service functions and capability. To the modern user of technology “consumer-grade” has become a standard, and it’s ITs’ job to not only appease but genuinely satisfy contemporary users. This research highlights four ways to satisfy the modern user who brings their own knowledge, devices, applications and technical expectations to the workplace.

This ebook provides three concrete methods for keeping modern IT departments cutting edge and competitive.

For marketers, the only solution is datadriven marketing for individualized insights.

This Ultimate Guide will give you practical and concrete steps you can take right now to instil a data-driven culture in your organisation.

Dieser Bericht zeigt wie mit Oracle Sales Cloud ein moderner Vertrieb aufgebaut werden kann. Erfahren Sie hier wie Sie im Zeitalter der digitalen Kunden erfolgreicher verkaufen können.

Erfahren Sie in diesem Bericht wie Branchenführer das Konzept des „vernetzten Kunden“ in multiplen Kanälen aufgegriffen haben und sich mit Hilfe der drei Elemente für moderne Kundenzufriedenheit von ihren Wettbewerbern abheben.

"La technologie a totalement révolutionné la fonction commerciale. D'un côté, elle a rendu la vente plus difficile puisque les clients, persuadés d'obtenir toutes les informations nécessaires sur Internet, ont tendance à prendre seuls leurs décisions d'achat. De l'autre, à condition d'être utilisée à bon escient, la technologie permet aux vendeurs de s'adapter en simplifiant les processus commerciaux et en les rendant plus efficaces et plus fructueux qu'auparavant. Découvrez comment Microsoft peut aider les services commerciaux à se servir de la technologie pour conclure davantage de ventes plus facilement, tout en adaptant leurs méthodes au contexte actuel."

In this white paper, we share the top benefits of e-contracting with e-signatures, as articulated by customers in real estate, healthcare, retail sales, consulting and government.