Customer Relationship Management

This whitepaper reveals the strategies can help you channel digital marketing creativity into business revenue. Use it as a guide for building your brand’s creative dividends, and discover new ways to win your customers’ hearts, minds and wallets.

This whitepaper reveals the strategies can help you channel digital marketing creativity into business revenue. Use it as a guide for building your brand’s creative dividends, and discover new ways to win your customers’ hearts, minds and wallets.

This whitepaper reveals the strategies can help you channel digital marketing creativity into business revenue. Use it as a guide for building your brand’s creative dividends, and discover new ways to win your customers’ hearts, minds and wallets.

Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.

This white paper shows how to build a customer-centric model.

Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.

This white paper shows how to build a customer-centric model.

This white paper shows how to build a customer-centric model.

Today’s ultra-connected consumers are interacting with brands more often and in more places than ever. In fact, the average customer comes in contact with a brand at least five times before buying — whether it’s a Google search, an in-store visit or downloading an app.

This white paper shows how to build a customer-centric model.

This year’s Digital Trends report – part of the Quarterly Digital Intelligence Briefing series that Econsultancy publishes in partnership with Adobe – tells the customer experience story.

Marketing is changing. The traditional model, which saw the customer path as a linear funnel, is broken. Today, customers follow whatever path they want, and you’re expected to reach out to them on their terms.

Marketing is changing. The traditional model, which saw the customer path as a linear funnel, is broken. Today, customers follow whatever path they want, and you’re expected to reach out to them on their terms.

Marketing is changing. The traditional model, which saw the customer path as a linear funnel, is broken. Today, customers follow whatever path they want, and you’re expected to reach out to them on their terms.

Discover what it takes to deliver truly proactive care to customers and find out how active customer experience management can deliver significant business benefits in the form of cost savings, reduced churn, and increased revenue.

This white paper reveals how Telstra helps a range of customers across multiple industries transform their businesses through digital technology.

This white paper reveals how a fluid, smooth customer experience generates positive feelings and return business.

This whitepaper illustrates how nanoRep’s precise interaction of technology and the human touch illuminates your customer's journey with your brand, allowing you to give them the convenience and personal connection they crave.

This white paper explores the benefits of using self-service solutions for your business.

As technology evolves, it is rapidly pushing the bar higher for more intuitive user interactions and transcendent usability. With these revolutionary developments, achieving a customer experience (CX) that exceeds the customers’ expectations is becoming increasingly challenging.

This white paper explores the importance of shifting customer service from being perceived as a “cost center”, which implies a place that only generates expenses, to becoming a “value center”, which is a place that generates growth.

Modern manufacturing requires adapting to a new world where customers are better informed than ever, customer expectations are at an all-time high, and the tiniest of changes around the world can have profound rippling effects on every industry. CSO Insights analysts gathered 100+ metrics from 1,500+ sales executives to develop insights on three key areas: • The challenges facing their sales teams • Why those problems exist • How they are successfully reengineering their teams to overcome those challenges CSO Insights leveraged this data in the whitepaper CRM & Manufacturing: Working Hand in Glove, which clearly outlines how to increase productivity and collaboration so reps can spend more time selling. These insights are more important than ever to manufacturers looking to refine their internal processes, communications, and agility.

This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.

This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.

This paper reveals the seven trends impacting how digital marketers create, manage, deliver, and optimise their digital assets.