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Business Intelligence

Business Intelligence is a broad category of applications and technologies for gathering, providing access to, and analyzing data for the purpose of helping enterprise users make better business decisions. The term implies having a comprehensive knowledge of all of the factors that affect your business. It is imperative that you have an in depth knowledge about factors such as your customers, competitors, business partners, economic environment, and internal operations to make effective and good quality business decisions. Business intelligence enables you to make these kinds of decisions.
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White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with KANA.
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customer interaction, customer service, oracle service cloud, kana, best practices
    
Oracle Service Cloud
White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
The days of ‘buyer beware’ are over. Today it’s ‘seller beware,’ as customers—empowered by technology—share their service experiences. That means every experience must be personalized and consistent across channels and throughout the customer journey. Get it right and you’ll be rewarded with increased revenues and lifelong customers. Get it wrong and 89% of customers will stop doing business with you after one bad experience. So how do you deliver the tailored, seamless service customers demand? Learn how Oracle delivers a complete, connected, stand-out customer service solution as compared with eGain.
Tags : 
oracle, service cloud, customer interaction, customer service, best practices
    
Oracle Service Cloud
White Paper Published By: Oracle Service Cloud     Published Date: Mar 23, 2016
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the company to establish what its customers want quickly, and to deliver outstanding customer-service experiences. To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
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oracle, service cloud, irobot, customer service, customer interaction
    
Oracle Service Cloud
White Paper Published By: Akamai Technologies     Published Date: Mar 15, 2016
Manufacturers, in an effort to succeed with digital transformation, are relying on the Internet and public cloud to deliver key enterprise applications and processes. As manufacturers continue to become more digital enterprises, their network architecture must as well. Read this paper to learn key considerations for architects to create a holistic network that takes today’s, and tomorrow’s, requirements into consideration.
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network management, manufacturing, network optimization, network applications, cloud services
    
Akamai Technologies
White Paper Published By: Akamai Technologies     Published Date: Mar 15, 2016
HIMSS Analytics, in partnership with Akamai, recently conducted a survey of U.S. hospitals to understand the current state of web security in healthcare as well as what plans are in place to improve preparedness. The results raise some concerns that despite greater consciousness of the increased risk to healthcare data security, many hospitals are still vulnerable to a wide range of cyberattacks. Read this survey to learn about critical weaknesses in hospital web security.
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web security, healthcare, network management, security, cyberattack prevention
    
Akamai Technologies
White Paper Published By: Akamai Technologies     Published Date: Mar 15, 2016
The globalization of the medical device industry has delivered substantial business benefits, but it has also presented certain problems that can make the realization of those opportunities challenging. Learn about a comprehensive global collaboration solution that addresses and overcomes these obstacles.
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medical device industry, global network, employee management, best practices, internet performance
    
Akamai Technologies
White Paper Published By: Demand Frontier     Published Date: Mar 11, 2016
An energy manufacturing company with Refining and Marketing, Midstream and Chemicals expertise. The company has a strong focus on operational excellence – personal and process safety, environmental stewardship, reliability and cost efficiency. As one of the largest finished lubricants suppliers in the United States, Phillips 66 offers four premier lubricant brands, including: 76, Conoco, Phillips 66, and Kendall in the U.S. and 69 other countries.
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manufacturing, marketing, best practices, digital media, communications
    
Demand Frontier
White Paper Published By: LogicNow     Published Date: Mar 10, 2016
This highly popular ebook introduces the MSP to the business of positioning, marketing, selling and operating Managed Services. In it, you'll find a ton of really useful information that's designed to help you successfully integrate a Managed Services offering into your business. Not only for managers, but for the whole team. Read it and share!
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logicnow, ebook, msp, managed services, best practices
    
LogicNow
White Paper Published By: LogicNow     Published Date: Mar 10, 2016
Are you using the wrong RMM platform? How would you know? What are the signs to look for? Using the right RMM platform is critical to building a sustainable and profitable managed services practice – and we’ve got just the whitepaper to help.
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logicnow, rmm p[atform, best practices, business technology, application integration
    
LogicNow
White Paper Published By: Akamai Technologies     Published Date: Mar 10, 2016
Find out why companies must rethink how they architect their enterprise network and utilize the Internet to meet the demands of the business.
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akamai technology, enterprise network, enterprise applications, business technology, application integration
    
Akamai Technologies
White Paper Published By: IBM     Published Date: Mar 04, 2016
This analyst piece shows that to be able to take control and do effective planning, marketers need insights that can only be supplied by marketing analytics
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marketing analytics, data, ibm, best practices, effective planning
    
IBM
White Paper Published By: IBM     Published Date: Mar 04, 2016
In this book, take a look at the concepts for getting started with customer analytics and the specific techniques associated with it.
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customer analytics, best practices, data, ibm, application performance management
    
IBM
White Paper Published By: IBM     Published Date: Mar 04, 2016
An analytics-based marketing platform can help marketers tackle the opportunities and challenges of a data and consumer-driven marketplace.
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ibm, analytics, marketing platform, data, best practices
    
IBM
White Paper Published By: Avaya     Published Date: Mar 04, 2016
Discover the value of right-sizing IP telephony The Tolly Group crunched the numbers on Avaya IP Office Platform, Cisco Systems Business Edition and ShoreTel Unified Communications Platform to evaluate the Total Cost of Ownership (TCO) for midsized businesses with each solution. See what they found in this report >
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communication, reporting, network management, network performance, best practices
    
Avaya
White Paper Published By: Avaya     Published Date: Mar 04, 2016
Engage everywhere to improve everywhere Two out of three executives under the age of 35 are frustrated by technology at work, but believe they can be more productive with information sharing, and that better communications will positively impact business growth. Find out how else the digital revolution is impacting midsize businesses >
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technology, business optimization, communications, engagement management, network management
    
Avaya
White Paper Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
To better understand the worldwide state of customer service, we asked the experts: customers themselves. Microsoft surveyed roughly 4,000 consumers from the US, the UK, Japan, and Brazil on their experiences and tendencies when interacting with brands. The Global State of Multichannel Customer Service Report is the result of that research. The full report presents the findings from 22 questions, including: • When beginning a customer service interaction, which device do you use most? • How important is customer service in your choice of, or loyalty to, a brand or organization? • What do you feel is the most frustrating aspect of customer service? The report offers a complete set of research, stats, and data essential to support the advancement of customer service in the modern era. Keep up with current customer needs and expectations. Download the report now!
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automatisering, merkverwachtingen, klanteisen, klantverwachtingen, klantervaring
    
Microsoft Dynamics
White Paper Published By: Demand Frontier     Published Date: Mar 03, 2016
Before launching your first email nurture, webinar or social media campaign take a moment to make sure you’ve got these five things in order.
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business optimization, business strategy, campaign, best practices, business intelligence
    
Demand Frontier
White Paper Published By: Demand Frontier     Published Date: Mar 03, 2016
Infographic showing the top 10 facts and figures regarding marketing and sales technologies.
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marketing, business development, sales, business practices, best practices
    
Demand Frontier
Webinar Published By: Cisco     Published Date: Mar 01, 2016
View this webcast series to learn the value of the Internet of Things (IoT).
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internet of things, iot, automation, cisco, manufacturing management
    
Cisco
White Paper Published By: IBM     Published Date: Feb 26, 2016
Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service. Watson Engagement Advisor empowers users to get questions answered in the manner they like best.
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watson engagement advisor, ibm, customer engagement, customer service, process automation
    
IBM
White Paper Published By: IBM     Published Date: Feb 26, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster. "
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ibm, watson engagement advisor, analytics, customer service, application integration
    
IBM
White Paper Published By: IBM     Published Date: Feb 26, 2016
With Watson Explorer, you can keep enterprise search as the foundation and transform search into Cognitive Exploration. Leveraging technological advances such as deep search and exploration, advanced content analytics, and cognitive capabilities, IBM Watson Explorer provides a unified view of the information you need, combining data from multiple internal silos and a variety of outside datasets including social media. Stop limiting your search to traditional data sources in the new, non-traditional data world.
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watson explorer, ibm, deep search, content analytics, enterprise software
    
IBM
White Paper Published By: IBM     Published Date: Feb 26, 2016
Welcome to “How to put IBM Watson to work for powerful information access and insights,” where we’ll show you how Watson and its Watson Explorer application can get down to business and help your organization be more effective, more productive, and make better-informed decisions.
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ibm, watson explorer, analytics, data, enterprise software
    
IBM
White Paper Published By: Clicktale     Published Date: Feb 25, 2016
Businesses spend a lot of time and money on content creation. Forbes noted in Top 7 Content Marketing Trends That Will Dominate 2015 that 58% of B2B marketers plan on increasing their content marketing budgets in 2015. However, in many cases, the effectiveness of this investment and efforts are not obvious. In a study conducted by the Content Marketing Institute on B2C Content Marketing 2015: Benchmarks, Budgets, and Trends—North America, only 8% of the companies rated the effectiveness of their organization’s use of content marketing as “very effective”. You want to make sure that you’re spending your resources wisely and getting the highest ROI. So how can you choose correctly?
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marketing, business development, website development, sales, business practices
    
Clicktale
White Paper Published By: Cisco     Published Date: Feb 23, 2016
This Technology Spotlight examines the role of digital transformation in customer engagement and omni-channel retail. It also looks at the role of Cisco's enterprise networking solution portfolio, particularly Connected Mobile Experiences (CMX) and Intelligent WAN (IWAN), in the strategically important omni-channel retail market.
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enterprise network, digital management, customer engagement, wireless, business intelligence
    
Cisco
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