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Platforms

Platforms are hardware and/or software architectures. The term originally dealt with only hardware, and it is still used to refer to a CPU model or computer family. For example, the x86 PC is the world's largest hardware platform. Very often, the term refers to an operating system, and the hardware is implied.
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White Paper Published By: Oracle     Published Date: Apr 22, 2014
Today’s consumers and B2B companies only want interactions that are relevant, personalized, and based on a customer’s situation and preferences. Companies that fail to provide relevant offers will be left behind.
Tags : 
customer service, marketing, relevant interaction, effective nbos, oracle
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Nucleus Research examines new technologies and tools that are improving sales managers’ ability to measure and enhance the performance of their sales teams.
Tags : 
sales performance, sales management, crm, nucleus, coaching
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Pink talks to Profit about what he learned in the process: what surprised him most, how his research has influenced his own behavior, and why he says we all need to re-imagine what a successful salesperson looks like.
Tags : 
sales, daniel pink, to sell is human, salesperson traits, characteristics
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Tags : 
customer service, customer satisfaction, oracle, guide, a little extra service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This document focuses on the trends that are driving decision-making on cloud including the growing connection between cloud, mobility, and data; cloud services governance and integration; and continuing development of cloud ecosystems among vendors.
Tags : 
cloud services, trends, cloud services, oracle, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This report looks at some of the important changes in the customer experience and interaction market, detailing how technologies are  evolving to meet new consumer demands, and providing  recommendations for both enterprises and vendors.
Tags : 
customer experience, interaction, 2013 trends, customer interaction service, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle evaluate SaaS and provide 5 reasons why it should be considered for your business applications.
Tags : 
business applications, saas, cloud computing, oracle
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle provide a report on the 5 Things to Look for in a Cloud Provider When it Comes to Security
Tags : 
cloud provider, security, guide, to the clousq, oracle
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook is a short introduction on how IT helps drive value for the business through cloud-based customer service solutions.
Tags : 
customer service, service in the cloud, cloud computing, oracle, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle provide a report on creating a superior customer experience online.
Tags : 
customer experience, creating a superior experience, oracle, customer interaction service, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
An executive brief on customer experience: Empowering People. Powering Brands. With Oracle Service Solutions.
Tags : 
customer experience, customer services, oracle, customer interaction service, customer relationship management
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This document aligns to the Customer Experience (CX) Value Equation defined by Oracle as a method to identify and measure the value of CX
Tags : 
customer service, customer experience, measuring customer experience, kpi, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : 
customer service, customer satisfaction, knowledge management, best practice, customer interaction service
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
Tags : 
cloud, cloud integration, cloud web self service, integration, siebel contact center
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
A 2013 global research findings report on what service managers need to know to drive the cloud.
Tags : 
cloud, cloud applications, service managers, oracle, cloud computing
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle report on and provide the 7 steps to building a high-impact learning culture.
Tags : 
training, learning culture, oracle, employee training software
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
A paper providing expert insights into the challenges and opportunity that the cloud presents and help in determining which deployment option could provide the biggest benefits for your organization.
Tags : 
erp, cloud, oracle, idc, cloud research
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
Oracle and Accenture commissioned this new survey of global CFOs and C-level decision-makers to define and benchmark the key attributes of the modern, technology-enabled finance function.
Tags : 
oracle, research, finance, cfo
    
Oracle
White Paper Published By: Oracle     Published Date: Apr 22, 2014
This eBook explores the core components of a cloud-based ERP solution that delivers enterprise-class software without sacrificing functionality or changes to business processes and with no additional cost for infrastructure and complicated integrations.
Tags : 
cloud, erp, oracle, applications, infrastructure
    
Oracle
White Paper Published By: EMC     Published Date: Apr 16, 2014
A report into the various challenges facing SMB organizations and how EMC VSPEX can provide the solutions.
Tags : 
emc, vspex, smb, capex, cloud
    
EMC
White Paper Published By: EMC     Published Date: Apr 16, 2014
A report into the various challenges facing SMB organizations and how EMC VSPEX can provide the solutions.
Tags : 
emc, vspex, smb, capex, cloud
    
EMC
White Paper Published By: Cisco     Published Date: Apr 14, 2014
Today's IT departments are increasingly challenged by the complexity of managing disparate components within their data centers. Rapidly proliferating silos of server, storage, and networking resources combined with numerous management tools and operational processes have led to crippling inefficiencies and costs.
Tags : 
cisco, sap, flexpod, data centers, it management
    
Cisco
White Paper Published By: OutSystems     Published Date: Apr 01, 2014
This executive summary presents highlights from a comparison paper, authored by Bloor Research, detailing two different PaaS (platform as a service) solutions - OutSystems Platform and Force.com.
Tags : 
paas, bloor, outsystems, force.com, platforms
    
OutSystems
White Paper Published By: SilverSky     Published Date: Mar 26, 2014
The Radicati Group, a technology market research firm, highlights its choices for Cloud Business Email providers based on market share and functionality. They detail the criteria for a Top Performer in this market and include SilverSky in that category.
Tags : 
silversky, ibm, cloud, cloud business, email
    
SilverSky
White Paper Published By: SilverSky     Published Date: Mar 26, 2014
The average employee sends and receives about 110 emails each day or 29,000 emails per year. One in every 20 of those emails contains “risky” data – from sensitive attachments to social security numbers to protected health information to valuable corporate secrets that set your organization apart. All of this risky data can become toxic to your company if it’s hacked or suffers a breach – causing reputational damage, customer loss, heavy fines and decreased competitive edge. SilverSky’s Email DLP is powered by IBM technology. Download SilverSky’s Email DLP white paper to review the 5 strategies your organization should be doing to protect your email.
Tags : 
silversky, ibm, email, email data loss prevention, data loss prevention
    
SilverSky
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