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Enterprise Application software performs business functions such as accounting, production scheduling, customer information tracking, bank account maintenance, and the like. It is almost always hosted on servers, and is used by multiple employees of the same organization. Major subcategories include ERP, CRM, and SCM.
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
In order to provide high quality, cost effective business services in complex, distributed environments, improved IT management strategies are required. Business Service Management (BSM) is a strategic approach to managing IT services in support of improved business performance.
Case Study Published By: Extensis
Published Date: Apr 18, 2008
In 2006, Direct Wines Ltd identified a need for a solution that would manage the thousands of wine related images they had collected. The main use of the images, which range from images of wineries and wine makers to those of grapes, is inclusion in the company's direct mail campaigns and on the Direct Wines website.
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization's bottom line.
White Paper Published By: Beqom
Published Date: Dec 05, 2018
Download this free e-guide to gain an understanding of predictive analytics concepts, how to align your data sources to unlock the value of the data in your organization, analyze the correlations, and reap the benefits of analytics in optimizing sales performance.
White Paper Published By: Yaskawa
Published Date: Nov 28, 2018
If ignored, the short circuit current rating of an industrial VFD panel might just go away, meaning the panel may self-destruct when a short circuit event occurs. What will be discussed in this article not only applies to VFD panels but to all industrial panels.
Free Offer Published By: Stratasys
Published Date: Nov 28, 2018
This session will explore the widening gap between additive manufacturing technology and the skilled workforce to drive it. Discussions will highlight key requirements for education to keep pace with rapidly evolving manufacturing processes.
White Paper Published By: Panduit
Published Date: Nov 09, 2018
Businesses are increasingly seeking the help of colocation facilities, but for colocation providers to be an asset for these potential tenants, they must be able to offer quick onboarding and elasticity to support present and future needs. To find out how converged infrastructure solutions can help colocation providers set tenants up for success, read How Colocation Providers Can Gain a Competitive Advantage with Converged Infrastructure Solutions.