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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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White Paper Published By: IBM     Published Date: May 09, 2016
Understanding the impact and value of enterprise asset management: Implementing IBM Maximo Asset Management to enable success across your smarter infrastructure
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ibm, watson, iot, internet of things, enterprise asset management
    
IBM
White Paper Published By: Pegasystems     Published Date: May 02, 2016
This report, sponsored by Accenture and Pegasystems, explores how companies are managing their digital transformation initiatives, their goals, drivers and challenges, and how they are boosting their digital capabilities.
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pegasystems, digital transformation, analytics, mobile marketing, social media
    
Pegasystems
Case Study Published By: Pegasystems     Published Date: May 02, 2016
The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative
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pegasystems, digital transformation, digitisation, customer service, customer engagement
    
Pegasystems
White Paper Published By: Act-On     Published Date: Apr 29, 2016
Subject lines can be one of the most important elements of your email program. It’s your first (and maybe your last) impression on your recipients. It’s what determines your email response and engagement. However, many marketers will spend far more time on the content of the email and ignore the importance of the subject line. After all, an awesome email is worthless if it’s never seen. That’s why it’s so important to know how to create amazingly effective subject lines that will get your email opened.
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effectiveness, best practices, business optimization, response, engagement
    
Act-On
White Paper Published By: Sailthru     Published Date: Apr 28, 2016
Increasing Repeat Purchase Rates: A High Impact Strategy Guide for Fashion, Apparel and Specialty Retail Brands Download this best practice guide on increasing repeat purchase rates to learn: - The top high-impact strategies that will drive repeat purchase rates and customer lifetime value - The priority tactics to test and deploy in order to put strategy into action - The frameworks you need to properly measure and drill-down into your business’s repeat purchase rates
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sailthru, retail, strategy guide, repeat purchase rate, customer lifetime value
    
Sailthru
White Paper Published By: IBM     Published Date: Apr 27, 2016
Winning the Customer Experience Battle: How IBM Watson combines the always-available service that today’s customers demand with the benefits of automation.
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ibm, customer experience, ibm watson, watson engagement advisor, cognitive technology
    
IBM
White Paper Published By: IBM     Published Date: Apr 27, 2016
When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster.
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ibm, ibm watson, watson engagement advisor, customer service, customer relations
    
IBM
White Paper Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customers’ needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial
    
IBM
White Paper Published By: IBM     Published Date: Apr 22, 2016
This white paper explains the value of putting data and insight to work to accelerate an organization’s journey to becoming a Cognitive Business, by enhancing their investments in data and analytics and realizing new opportunities from cognitive systems that understand, reason and learn.
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ibm, ibm analytics, cognitive business, watson, think data
    
IBM
White Paper Published By: IBM     Published Date: Apr 22, 2016
Developing a data integration and lifecycle management strategy for a hybrid environment This e-book focuses on building and executing a data integration and lifecycle management strategy.
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ibm, think data, integration, lifecycle strategy, ibm analytics
    
IBM
White Paper Published By: Code42     Published Date: Apr 22, 2016
Today, in the age of information, people are paid for their ideas: to create original knowledge products or add value to existing products. Given their self-reliance, it is not surprising that workers take pride in their outputs—up to half of employees take a portfolio of files with them when they leave. When employees move on, many feel entitled to the work they’ve created.They presume it is acceptable to transfer work documents to personal computers, removable media, tablets, smartphones or online file sharing apps. Some pilfered data is innocuous and already in the public realm. But some of it is classified. Read this paper to find out how to collect and secure data to protect operations, reputation and continuity when employees leave.
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data protection, code 42, data security, intellectual property, database security
    
Code42
White Paper Published By: Salesforce Commerce Cloud     Published Date: Apr 21, 2016
A new survey of more than 300 C-level retail executives reveals where leading retailers are finding opportunities, what distinguishes high-performing retailers from the rest of the pack, the biggest threats, and their long-term views for addressing common challenges. Their experience provides a roadmap for others in finding retail growth.
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retail, demandware, growth, disruptiors, tactice
    
Salesforce Commerce Cloud
White Paper Published By: IBM     Published Date: Apr 20, 2016
THE LEADERS’ GUIDE TO INSIGHTS: Why enterprise search is no longer enough The purpose of this executive brief is to explore the challenges companies face in implementing enterprise search and to offer a new, robust set of technologies to help.
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ibm, ibm watson, leadership, insight, enterprise search
    
IBM
White Paper Published By: IBM     Published Date: Apr 20, 2016
Welcome to “How to put IBM Watson to work for powerful information access and insights,” where we’ll show you how Watson and its Watson Explorer application can get down to business and help your organization be more effective, more productive, and make better-informed decisions.
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ibm, ibm watson, watson explorer, business intelligence, business insights
    
IBM
White Paper Published By: IBM     Published Date: Apr 20, 2016
Modern organizations often have huge stores of data, which can make it difficult for employees to find the information they need when they need it. In response, innovative enterprises are creating unified information applications based on cognitive computing technology in order to put invaluable information at workers' fingertips.
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ibm, ibm watson, watson explorer, business intelligence, business decisions
    
IBM
White Paper Published By: Dialpad     Published Date: Apr 19, 2016
Workplace expectations are changing and companies are ditching outdated technology in favor of flexible, cloud-based services, freeing their employees to work from anywhere. From modern office spaces to popular business tools, this eBook breaks down the top trends of the workplace revolution, including: 1. The age of Millennial workers 2. Modern workspaces 3. Improving employee productivity and satisfaction 4. The rise of remote work
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communication, internet, network management, best practices, business intelligence
    
Dialpad
White Paper Published By: Dialpad     Published Date: Apr 19, 2016
Today, everything about the way we work has changed. Your employees, customers, and extended ecosystem have greater expectations than ever before, and the voice and unified communication solution you select is one of the most important decisions you can make toward a collaborative, connected, and productive workforce. This list gives you some of the most important questions to include in an RFP this year, as well as key insights about how these will play out for your business.
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communication, reporting, network management, business intelligence, business management
    
Dialpad
White Paper Published By: Citrix Systems     Published Date: Apr 15, 2016
Deliver secure, high-performance unified communications for your organization with Citrix XenApp or XenDesktop and the HDX RealTime Optimization Pack for Skype for Business—the only Microsoft-endorsed solution for delivering Skype for Business in a virtual environment.
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citrix, skype for business, xenapp, xendesktop, better communication
    
Citrix Systems
White Paper Published By: Cisco     Published Date: Apr 15, 2016
As software continues to ‘eat the world’ in today’s app economy, companies need to adapt to changing business models, globalization, and increasing regulatory compliance. Under pressure to support strategic business objectives, IT is rapidly embracing cloud technologies. Cloud adoption has steadily gained acceptance because it promises to help you achieve your business goals faster, more efficiently, and more cost effectively. Cisco Metapod™ is an excellent solution to some of your organization’s biggest business and technology challenges. This infrastructure-as-a-service (IaaS) offer delivers a reliable and programmable infrastructure for your application development and operation teams while providing a public cloud experience behind your firewall, on your premises, and with full remote management.
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cloud management, cloud services, cloud management, it infrastructure, cloud application
    
Cisco
White Paper Published By: Cisco     Published Date: Apr 15, 2016
Running Tapjoy’s mobile ad platform on Cisco Metapod™ boosts algorithm performance and real-time content delivery. Read more to learn how.
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content management, content delivery, best practices, mobile, performance management
    
Cisco
White Paper Published By: Citrix Systems     Published Date: Apr 15, 2016
Citrix XenApp is the industry-leading solution for virtual application delivery, providing Windows apps to workers on any device, anywhere. See why it’s the top choice for today’s enterprises.
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citrix xenapp, virtual application delivery, best practices, business technology, application integration
    
Citrix Systems
White Paper Published By: Cisco     Published Date: Apr 15, 2016
To make the most of the cloud, developers need to have the right foundations in place. If you’re working with enough freedom - and without having to worry about things like cost and data security – then you can concentrate on creating services and innovations that move your organisation forward.
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cloud management, cloud services, cloud management, best practices, business intelligence
    
Cisco
White Paper Published By: Cisco     Published Date: Apr 15, 2016
In the time it took to download and open this eBook, you could have spun up and configured hundreds of virtual machines in a public or private cloud, deployed your application, database, middleware, messaging, load balancers, storage, and other components to those configured servers, linked them all together, and had your app live in production - all with a single click. This isn't the future we're describing, it's right now, and thousands of development teams around the world are doing it. At a high level, we;re describing automation that cloud and API's enable, and at a low level, we're describing the outcome of adopting a DevOps mentality and the associated tooks. This eBook will look at the basics of DevOps, automation and configuration management to get you started down the right path.
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cloud management, cloud services, cloud management, best practices, cloud computing
    
Cisco
White Paper Published By: Cisco     Published Date: Apr 15, 2016
Not long ago Gartner released an oft-quoted statistic: 95% of private clouds fail. According to Tom Bittman, VP Distinguished Analyst at Gartner, of 140 customers polled, 95% reported “something was wrong” with their private cloud. Identifying a shortcoming and labeling it a “failure” might be a bit of hyperbole, but it still leaves enterprises wondering if there is a place for private cloud in their strategy. This paper will attempt to answer this question, and will focus on the role of OpenStack in particular as a private cloud solution.
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cloud management, cloud services, cloud management, best practices, cloud computing
    
Cisco
White Paper Published By: Citrix Systems     Published Date: Apr 15, 2016
The growing strategic value of desktop virtualization is advancing quickly, providing new ways to enable business mobility and increase the flexibility. Learn how falling cost factors in every part of the desktop virtualization architecture making it more affordable than ever.
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citrix, desktop virtualization, desktop architecture, business technology, application integration
    
Citrix Systems
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Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA

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