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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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White Paper Published By: VMware AirWatch     Published Date: May 18, 2016
Read this infographic to learn how EMM (Enterprise Mobility Management) empowers mobile users in becoming more productive.
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mobile management, mobile devices, enterprise management, mobile device management, best practices
    
VMware AirWatch
White Paper Published By: IBM     Published Date: May 17, 2016
Digital business requires organizations to improve customer, employee, and partner engagement and satisfaction in the midst of an explosion of information, devices and apps. Portal offerings must step up to meet escalating demands.
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ibm, horizontal portals, magic quadrant, digital business, engagement
    
IBM
White Paper Published By: IBM     Published Date: May 17, 2016
Selecting horizontal portal software is increasingly difficult because of the expanding scope and increasing overlap among products and vendors. IT application leaders will have to understand the capabilities that matter most in support of their desired business outcomes.
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ibm, gartner, horizontal portals, business outcomes, business analytics
    
IBM
White Paper Published By: Insight     Published Date: May 16, 2016
This paper shows how Insightís cloud expertise, licensing knowledge and customer engagement remove disaster recovery and compliance headaches for leading online knowledge solutions company and enable 24-hour email access for its employees.
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cloud, cloud computing, cloud-based solutions, disaster recovery, insight
    
Insight
White Paper Published By: IBM     Published Date: May 16, 2016
Across industries, customers today wield more power and greater choice than ever before Ė a power that they exercise by shifting their attention and spending (across multiple channels/devices in near-real time) from provider to provider. In this environment of hyper-connectedness and diminishing customer loyalty and fleeting human attention spans, the battle for holding customer interest and engaging him/her meaningfully requires, first and foremost, an everlasting commitment to "relevance. "Being relevant and demand-driven is of paramount importance to the media industry, but it is no less important to any industry that operates in a B2C world. However, adapting to the ever-rising expectations and changing buying behaviors of customers is becoming a Herculean task, requiring both business and technology transformation.
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ibm, ovum, customer veiwership, customer behavior, cross-plaform
    
IBM
White Paper Published By: IBM     Published Date: May 13, 2016
Download this research report now to learn more about the financial and operational impacts on asset-intensive industries worldwide.
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ibm, watson, iot, cognitive asset management, asset management
    
IBM
White Paper Published By: Blue Valley Telemarketing     Published Date: May 13, 2016
This white paper focuses on one element of the marketing plan: content marketing. It covers what should go into a high-functioning content marketing strategy.
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content marketing, marketing strategy, distribution channel, roi, marketing automation
    
Blue Valley Telemarketing
White Paper Published By: Adobe     Published Date: May 12, 2016
This white paper reveals the reason why integrating electronic signatures into the B2B sales cycle will save you both time and money.
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esignature, digital signature, online signature, electronic signature, benefits of using esignatures
    
Adobe
White Paper Published By: Adobe     Published Date: May 12, 2016
This paper reveals the benefits of using e-signatures.
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esignature, digital signature, online signature, electronic signature, benefits of using esignatures
    
Adobe
White Paper Published By: CMO.com     Published Date: May 10, 2016
Online fashion retailer Spree launched three years ago in South Africa. Spun out of the ecommerce division of publishing group Media24, the business has always had content at its heart.
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consumer management, business management, best practices, digital commerce, contact management
    
CMO.com
White Paper Published By: SolidFire_NetApp     Published Date: May 10, 2016
Founded in 1992 as a provider of integrated network, voice and data centre solutions, Coltís business today has grown to encompass a wide range of IT services, spanning enterprise application hosting, business critical cloud and end-user computing solutions. Colt has 29 data centre locations supporting thousands of customers across 28 countries in Europe and Asia, including Swiss International Airlines, Shurgard, Berenberg, and Jaguar Land Rover. Coltís award-winning solution portfolio is based on end-to-end data centre, network and IT services capabilities; its aim is to help its customers compete and win in their markets without being held back by hardware, licensing and resource limitations.
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network management, best practices, network optimization, network applications, application management
    
SolidFire_NetApp
White Paper Published By: SolidFire_NetApp     Published Date: May 10, 2016
Quality of service (QoS) is a critical enabling technology for enterprises and service providers wanting to deliver consistent primary storage performance to business-critical applications in a multi-tenant or enterprise infrastructure. The type of applications that require primary storage services typically demand greater levels of performance than what is readily available from traditional storage infrastructures today. However, simply providing raw performance is often not the only objective in these use cases. For a broad range of business-critical applications, consistent and predictable performance are the more important metrics. Unfortunately, neither is easily achievable within traditional storage arrays.
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storage management, performance management, best practices, application integration, technology
    
SolidFire_NetApp
White Paper Published By: IBM     Published Date: May 09, 2016
Reliable Transportation For Dummies, IBM Limited Edition, shows you what you need to know about what it takes to keep a fleet operating efficiently while keeping maintenance expenses in check. In other words, this book provides information and ideas about what you can do to have a reliable fleet operation that doesnít break the bank with either unforeseen breakdowns or out-of-control maintenance expenditures.
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ibm, watson, internet of things, iot, transportation
    
IBM
White Paper Published By: IBM     Published Date: May 09, 2016
Understanding the impact and value of enterprise asset management: Implementing IBM Maximo Asset Management to enable success across your smarter infrastructure
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ibm, watson, iot, internet of things, enterprise asset management
    
IBM
White Paper Published By: Pegasystems     Published Date: May 02, 2016
This report, sponsored by Accenture and Pegasystems, explores how companies are managing their digital transformation initiatives, their goals, drivers and challenges, and how they are boosting their digital capabilities.
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pegasystems, digital transformation, analytics, mobile marketing, social media
    
Pegasystems
Case Study Published By: Pegasystems     Published Date: May 02, 2016
The successful launch of an online portal has given telecommunications company Oi the confidence to pursue an ambitious digital transformation initiative
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pegasystems, digital transformation, digitisation, customer service, customer engagement
    
Pegasystems
White Paper Published By: Act-On     Published Date: Apr 29, 2016
Subject lines can be one of the most important elements of your email program. Itís your first (and maybe your last) impression on your recipients. Itís what determines your email response and engagement. However, many marketers will spend far more time on the content of the email and ignore the importance of the subject line. After all, an awesome email is worthless if itís never seen. Thatís why itís so important to know how to create amazingly effective subject lines that will get your email opened.
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effectiveness, best practices, business optimization, response, engagement
    
Act-On
White Paper Published By: Sailthru     Published Date: Apr 28, 2016
Increasing Repeat Purchase Rates: A High Impact Strategy Guide for Fashion, Apparel and Specialty Retail Brands Download this best practice guide on increasing repeat purchase rates to learn: - The top high-impact strategies that will drive repeat purchase rates and customer lifetime value - The priority tactics to test and deploy in order to put strategy into action - The frameworks you need to properly measure and drill-down into your businessís repeat purchase rates
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sailthru, retail, strategy guide, repeat purchase rate, customer lifetime value
    
Sailthru
White Paper Published By: IBM     Published Date: Apr 27, 2016
Winning the Customer Experience Battle: How IBM Watson combines the always-available service that todayís customers demand with the benefits of automation.
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ibm, customer experience, ibm watson, watson engagement advisor, cognitive technology
    
IBM
White Paper Published By: IBM     Published Date: Apr 27, 2016
When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customersí needs, faster.
Tags : 
ibm, ibm watson, watson engagement advisor, customer service, customer relations
    
IBM
White Paper Published By: IBM     Published Date: Apr 27, 2016
"When it comes to customer service, millennials have little patience and incredibly high expectations. In the United States, this segment's buying power will surpass that of any other single generation in 2017. Are you ready to meet these demands? IBM Watson Engagement Advisor goes far beyond the conventional call center automation mandate of controlling operational costs - it empowers customers to serve themselves however and whenever suits them best. Whether it's troubleshooting their account, getting advice on which products to buy, or resetting their password, Watson Engagement Advisor is available 24x7 through any device to get to the heart of customersí needs, faster."
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ibm, ibm watson, watson engagement advisor, customer engagement, millennial
    
IBM
White Paper Published By: IBM     Published Date: Apr 22, 2016
This white paper explains the value of putting data and insight to work to accelerate an organizationís journey to becoming a Cognitive Business, by enhancing their investments in data and analytics and realizing new opportunities from cognitive systems that understand, reason and learn.
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ibm, ibm analytics, cognitive business, watson, think data
    
IBM
White Paper Published By: IBM     Published Date: Apr 22, 2016
Developing a data integration and lifecycle management strategy for a hybrid environment This e-book focuses on building and executing a data integration and lifecycle management strategy.
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ibm, think data, integration, lifecycle strategy, ibm analytics
    
IBM
White Paper Published By: Code42     Published Date: Apr 22, 2016
Today, in the age of information, people are paid for their ideas: to create original knowledge products or add value to existing products. Given their self-reliance, it is not surprising that workers take pride in their outputsóup to half of employees take a portfolio of files with them when they leave. When employees move on, many feel entitled to the work theyíve created.They presume it is acceptable to transfer work documents to personal computers, removable media, tablets, smartphones or online file sharing apps. Some pilfered data is innocuous and already in the public realm. But some of it is classified. Read this paper to find out how to collect and secure data to protect operations, reputation and continuity when employees leave.
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data protection, code 42, data security, intellectual property, database security
    
Code42
White Paper Published By: Salesforce Commerce Cloud     Published Date: Apr 21, 2016
A new survey of more than 300 C-level retail executives reveals where leading retailers are finding opportunities, what distinguishes high-performing retailers from the rest of the pack, the biggest threats, and their long-term views for addressing common challenges. Their experience provides a roadmap for others in finding retail growth.
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retail, demandware, growth, disruptiors, tactice
    
Salesforce Commerce Cloud
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Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA

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