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Knowledge Management

Knowledge Management is an umbrella term for making more efficient use of the human knowledge that exists within an organization. The major focus of knowledge management is to identify and gather content from documents, reports and other sources and to be able to search that content for meaningful relationships.
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White Paper Published By: Adobe     Published Date: Jul 04, 2016
Your effectiveness at creating, sharing and deploying creative digital assets has a direct impact on your ability to create compelling customer experiences. And digital asset management (DAM) is the foundational piece in that effort. But be careful. There’s danger in the attitude, ‘We have a DAM.
Tags : 
creative digital assets, share digital assets, asset management, digital asset management, dam
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
More and more interactions are shifting from the desktop to smartphones and tablets, so the value of that screen and the massive potential it represents grows daily. As do the opportunitie —and potential pitfalls—for marketers.
Tags : 
mobile, mobility, customer interaction, mobile devices, mobile computing
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
Your customers expect experiences.
Tags : 
customer experience, customer interaction, customer expectations, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
Your customers expect experiences.
Tags : 
customer experience, customer interaction, customer expectations, customer interaction service, customer relationship management
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
Your effectiveness at creating, sharing and deploying creative digital assets has a direct impact on your ability to create compelling customer experiences. And digital asset management (DAM) is the foundational piece in that effort. But be careful. There’s danger in the attitude, ‘We have a DAM.
Tags : 
creative digital assets, share digital assets, asset management, digital asset management, dam
    
Adobe
White Paper Published By: Adobe     Published Date: Jul 04, 2016
Your effectiveness at creating, sharing and deploying creative digital assets has a direct impact on your ability to create compelling customer experiences. And digital asset management (DAM) is the foundational piece in that effort. But be careful. There’s danger in the attitude, ‘We have a DAM.
Tags : 
creative digital assets, share digital assets, asset management, digital asset management, dam
    
Adobe
White Paper Published By: Mitel     Published Date: Jun 29, 2016
Picture a contact centre. Did your brain conjure an image of a sea of low-walled cubicles with agents speaking into headsets? Until recently, that’s what most contact centres were—a single site where agents commute to the office and complete their work at a fixed location. Today, contact centre agents are not bound to the office; they can work just about anywhere: at home, in hired office space or even on the move from a mobile device. But that’s not the only benefit that mobility has on customer service. Here are five ways you can boost customer service levels using mobility.
Tags : 
best practices, business optimization, business management, customer service, productivity
    
Mitel
White Paper Published By: Mitel     Published Date: Jun 29, 2016
In business, as in baseball, communication and collaboration are critical to working like a team toward a common goal. Having the right equipment can be a big part of that. Chances are, you’ve already moved some of your business applications to the cloud, which will better prepare you for working communications into your cloud lineup. If you still haven’t unified your communications in the cloud, now might be the best time to act—before the competition gets a competitive edge.
Tags : 
cloud management, cloud services, cloud management, best practices, communications
    
Mitel
White Paper Published By: Cyphort     Published Date: Jun 28, 2016
Thanks to its convenience, online shopping has become a major trend over the last few years and lets face it, it’s here to stay. With the rise of online shopping, marketing experts capitalized on this new avenue to advertise their products. Now your friends nudge you on Facebook to buy a product they love and Google suggests a friendly place across the street where you can get your car fixed. It’s become hard to browse even a few pages without running into an ad and because of this increases, malware experts also saw a new avenue of attack - Malvertising.
Tags : 
downloads, best practices, network management, solutions, technology
    
Cyphort
White Paper Published By: Qlik     Published Date: Jun 24, 2016
This paper outlines the benefits of a distributed model, and includes insights and case studies from leading executives.
Tags : 
qlik, data, business data, business intelligence, distributed model
    
Qlik
Free Offer Published By: Qlik     Published Date: Jun 24, 2016
Get your complimentary copy of Gartner’s report for in-depth analysis of where BI is headed in 2016, who the major vendors are, and why Qlik is positioned in the Leaders quadrant for the sixth consecutive year.
Tags : 
qlik, business intelligence, data analytics, business analytics, application integration
    
Qlik
White Paper Published By: Cornerstone OnDemand     Published Date: Jun 23, 2016
For many small to medium-size companies, finding the time to proactively manage employee performance is difficult. The emphasis is more often on increasing revenues and achieving stability, especially in the early days. However, as businesses grow, the need for improving staff engagement, productivity and loyalty becomes increasingly important. It is at this critical stage that Performance Management can mean the difference between businesses that experience sustained growth and those whose momentum falters.
Tags : 
business management, best practices, productivity, competitive advantage, business analytics
    
Cornerstone OnDemand
White Paper Published By: Oracle     Published Date: Jun 20, 2016
This report examines how two major players in the grocery, pharmacy and wholesale markets are leveraging loss prevention technology to centralize enterprise-wide data collection, analysis, and reporting to protect profits, reduce shrink and provide actionable insight across the organization from merchandising and planning to supply chain.
Tags : 
analytics, loss prevention, enterprise applications, best practices, business intelligence
    
Oracle
White Paper Published By: Oracle     Published Date: Jun 20, 2016
Aberdeen Group examines the state of retail transparency and compares best-in-class retailers with their peers.
Tags : 
retail, convergence, content management, best practices, business management
    
Oracle
White Paper Published By: Oracle     Published Date: Jun 20, 2016
Retail has come a long way since the birth of ecommerce in the 1990s, as have consumer expectations. At its core however retail is still about one thing: ensuring the right products get to the right people when and where they are wanted. This report examines the role of a merchandising solution in delivering commerce anywhere.
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retail, convergence, content management, best practices, ecommerce
    
Oracle
White Paper Published By: Avaya     Published Date: Jun 15, 2016
Build a better midsized business without borders Empower your employees — through business collaboration and communications solutions like video, audio and web collaboration — to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.
Tags : 
business, business collaboration, communications, best practices, productivity
    
Avaya
Case Study Published By: Diligent     Published Date: Jun 15, 2016
When it comes to gambling, whether online or on the high street, William Hill is one of the world’s leading players. Employing nearly 16,000 people, the company has offices in the UK, USA, Australia and Gibraltar and offers betting to meet the needs of diverse customers: on the phone, online or in one of more than 2,300 licensed betting offices. William Hill has been a Diligent Boards™ client since 2013.
Tags : 
board meeting, online meetings, meetings, diligent, document management
    
Diligent
White Paper Published By: CDW     Published Date: Jun 14, 2016
Mobile devices and apps have transformed the way enterprises operate in recent years, improving productivity, communication and collaboration, and in many cases completely changing how work gets done. To help optimize mobility initiatives, many organizations turn to trusted IT partners that can help maintain mobile deployments and free up staff to focus on innovation.
Tags : 
mobile management, mobile devices, enterprise management, mobile device management, best practices
    
CDW
White Paper Published By: CDW     Published Date: Jun 14, 2016
For most organizations, the question of whether to deploy mobile computing has long since given way to the question of how. And many are only in the early stages of mobility maturity. An expertly conceived strategy is necessary to achieve the innovation that mobility can provide.
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mobile management, mobile devices, enterprise management, mobile device management, best practices
    
CDW
White Paper Published By: U.S. Cellular     Published Date: Jun 13, 2016
Take your operations to the next level. Learn how fleet management solutions can help your business save time and money with features such as: • Real-time, location monitoring • Automated alerts for proactive vehicle maintenance • Route optimization See examples from different industries, ideas for overcoming common implementation challenges and strategies for adopting your own fleet management program. Download now.
Tags : 
us cellular, business solutions, fleet management, best practices, fleet management programs
    
U.S. Cellular
White Paper Published By: Polycom     Published Date: Jun 08, 2016
"Unified communications (UC) has been a market in the making for well over a decade, as companies look to improve corporate collaboration. One of the software leaders in the UC space is Microsoft. As organizations look past IM and presence to explore other productivity and efficiency gains that might come with Skype for Business integration, the next logical step is Enterprise Voice. In this brief, you’ll gain valuable insight into the following 3 common questions companies ask before deploying Skype for Business Enterprise Voice: 1. What are the risks of deploying Skype for Business Enterprise Voice? 2. What is the quality of Skype for Business Enterprise Voice? 3. How can Skype for Business Enterprise Voice transform my company? Step inside this whitepaper for guidance from UC industry analyst, ZK Research. "
Tags : 
business optimization, business strategy, network management, business applications, best practices
    
Polycom
White Paper Published By: Polycom     Published Date: Jun 08, 2016
"Now you can reduce your overall communications costs, streamline business processes, and make employees more productive, How? With Polycom voice solutions and Skype for Business. The brief by ZK Research, Lowering the Cost of Communications—and Six More Real Benefits of Skype for Business Voice details how you can improve staff productivity, leverage existing UC solutions, consolidate infrastructure, get to market quicker, support BYOD, and pave the way for video. All while dramatically lowering your total cost of communications."
Tags : 
communication, network management, business intelligence, business management, best practices
    
Polycom
White Paper Published By: Polycom     Published Date: Jun 08, 2016
There are an estimated 50 million huddle rooms, or small meeting spaces, around the world today.  But in 2015, only 10% of video systems purchased were for huddle rooms.  See how you can support the new ways people work by creating a productive huddle room meeting experience.  
Tags : 
best practices, business optimization, business management, application management, enterprise application
    
Polycom
White Paper Published By: Polycom     Published Date: Jun 08, 2016
"Build your business case. There is a transformational shift around enterprise voice solutions as organizations move from the PBX to unified communications (UC) for their voice needs. In parallel, many organizations are moving their existing on-premises infrastructure into the cloud. This brief outlines the benefits and considerations such as: • Microsoft Office 365 and the cloud • Selecting phones for Skype for Business • Replacing the PBX and making the transition • And more Download this brief that helps you realize the benefits that UC and collaboration brings to the modern workplace."
Tags : 
business optimization, business strategy, network management, business applications, best practices
    
Polycom
White Paper Published By: Polycom     Published Date: Jun 08, 2016
Video communication offers significant benefits for improving group collaboration and breaking distance barriers. Rapid growth of Unified Communications platforms such as Skype for Business/Lync has made video collaboration even more accessible to individuals and companies of all sizes. One of the key demands of video conferencing solutions is to interoperate between different platforms
Tags : 
best practices, business optimization, business management, application management, enterprise application
    
Polycom
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Sub-Categories: Collaboration, Collaborative Commerce, Contact Management, Content Delivery, Content Integration, Content Management System, Corporate Portals, Customer Experience Management, Document Management, Information Management, Intranets, Messaging, Records Management, Search And Retrieval, Search Engines, Secure Content Management, SLA

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