Remote Access

This new white paper examines the key challenges remote developers and teams face while exploring the advantages of leveraging an online collaboration solution to instantly connect, eliminate travel and expedite projects.

This new Forrester white paper explores the evolution of project management and outlines steps for defining, hiring and developing your next-generation project managers.

This paper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing and other forms of remote access that could all potentially increase the attack surface of the organization.

Love your meetings even more by installing a solution that not only brings people together, but also creates new efficiencies and saves money.

Managed Colocation from Rackspace® Hosting is all the things you want from traditional colocation, such as freedom and control, and none of the things you don't-like the hassles of infrastructure management.

Managed Colocation, is the hosting choice of many businesses because it provides the desired level of control while offloading some of the inconvenience, financial risk and upfront capital.

Bots and botnets suck, so what better teaching aid to help people understand them than a vacuum cleaner? It can be extremely challenging to attempt to explain technical concepts to non-technical people. There are two goals for this presentation. Click on this white paper to read about it.

Internal testing only allows you to see potential issues from within your own controlled environment, and does not test for the countless different scenarios in which a customer could be accessing your site. Find out the benefits of external load testing.

This paper considers how Web-based security threats are evolving, within the context of IT trends including mobile, home computing and other forms of remote access that could all potentially increase the attack surface of the organization.

When you download this whitepaper from Riverbed on cost-savings through WAN optimization, you'll discover how businesses of all different sizes have realized a return on investment in just a few months through significant hard cost savings in areas such as bandwidth reduction and IT consolidation.

This report introduces the concept of mobile WAN optimization and provides three case studies including RCM, PRTM and Einstein that highlight how this emerging technology can help IT departments achieve what previously appeared to be conflicting goals.

Download this paper by Riverbed and discover a clear 5-step approach to making sure every consolidation project is successful.

This webcast will describe the new features of TSM 6.1 and will recommend strategies for assessing your current environment, upgrading to 6.1 and how to maximize the monitoring benefits. We will include lessons learned and advice for avoiding pitfalls.

The role of IT has grown dramatically over the last 5 years, from that of an aggregator or dispenser of information and technology to key strategic partner, business process enabler, and revenue driver. This is due in large part to continuous advancement, seamless integrations and innovations in IT processes and tools.

Steelhead Mobile accelerates enterprise applications for remote users to improve productivity and collaboration for globally distributed teams. Organizations and workers have come to expect a dip in productivity and performance when accessing IT resources remotely. Download this Performance Brief and discover how Steelhead Mobile can help overcome these limitations and deliver LAN-like speed to remote users.

Want to better support global collaboration within your organization?  In the case study, you’ll discover how Golder Associates deployed a centralized Intranet portal with a wide-area acceleration solution that delivered LAN-like speed across the WAN. By deploying Riverbed Steelhead appliances into their existing Cisco-based network, they ensured their vast mobile workforce access to the same resources workers had at headquarters.

Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.

Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.

Enterprises are increasingly opening up their networks to a greater constituency of remote users, but they often do not take into consideration the protection of user identity as a critical component of their strategy. The mobile workforce can now work productively from a remote location such as a home office, the airport, a hotel, or a customer site.

In an environment where business and government databases store ever-increasing amounts of sensitive and confidential data; and where a growing number of employees need to access that data remotely, password security alone is insufficient to ensure user authentication. Two-factor authentication requires two measures for users to verify their identities and access data.

As support centers have deployed this new generation of remote support solutions, they have developed a series of best practices for maximizing their benefits. Based on market research performed from 2004 to 2007, this white paper summarizes these best practices, illustrates the benefits, and suggests considerations for selecting the remote access solution that will be most effective for your support organization.

Health services organizations around the world are discovering that they can optimize business strategies while protecting patient records. These companies use WebEx online applications to reach and support a growing number of employees and customers. They also follow HIPAA mandates using WebEx secure connections that encrypt all content. This content is never uploaded to any WebEx server, ensuring the highest level of data security and confidentiality.

Through remote desktop sharing WebEx Support Center enables companies to manage and resolve remote support issues — whether they be external customer-driven or internal user-driven. Support personnel can initiate a session with a remote user by sending them an e-mail or providing a URL.Download this Paper to Learn More About a Support Center.

Based on a survey conducted by ServiceXRG, this paper explores the use and effectiveness of remote support technology across all industry sectors and how companies can take remote support to the next level to significantly improve the support transaction process, reduce service delivery costs and increase solution effectiveness.

The purpose of this document is to provide information on the data security features and functions available with WebEx Support Center Remote Support and inherent to the underlying WebEx communication infrastructure known as the WebEx MediaTone™ Network.