With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
With every new data breach revealed or costly identity-theft case reported, confidence in data security and the protection of private identity information transactions and overall trust erodes. This loss of confidence in online services and reputation can have a direct impact on trust from end-users, customers, employees, partners, vendors and more.
With significant advances in criminal threats both in sophistication and sheer frequency all enterprises are urged to bolster defenses, authenticate digital identities and safeguard sensitive information.
Entrust offers five specific best practices with emphasis on strong authentication, identity assurance, mobile enablement and general layered security that can help protect against targeted attacks now and over the long term.
Many organizations are breaking down on the traditional IT silos to look at applications, infrastructure, and management as one organization working together to provide a real-time model of what is happening across the enterprise. Read this eBook from a recent IT executive panel to learn how industry experts are addressing these challenges.
Published By: Cognizant
Published Date: Oct 23, 2018
As financial services firms embrace digital, they need business assurance strategies that extend conventional quality assurance methods to address the nuances of emerging technologies such as blockchain and advanced artificial intelligence (AI). At the same time, they also need assurance that their strategies can accommodate changes in the ever-shifting regulatory landscape wrought by
the acceleration of digital within the core of their businesses.
This white paper explores how financial firms can excel in digital by holistically addressing the quality of business processes built on disruptive technologies while assuring compliance to regulations.
Published By: BMC ESM
Published Date: Aug 20, 2009
What if you could predict disruptive IT events and automate their resolution — all before they disrupt your business? Software Consultant Ron Coleman provides a demonstration and discusses the key points of Service Assurance from BMC Software.
Published By: Arcserve
Published Date: Jul 26, 2010
View this flash demo that shows the Assess stage of the management lifecycle and how our customers are able to discover and determine where opportunities exist for consolidation and rationalization across physical, virtual, mainframe, distributed and cloud environments.
CA Technologies Newsletter featuring Gartner Research. This publication, enhanced by Gartner research, reveals how to take a proactive IT approach which ensures visibility and control during the adoption of virtualization and cloud environments.
This report provided by Enterprise Management Associates (EMA) is developed around research that's focused on showing the many faces of the CMDB – as a central point for governance, asset, inventory, change and configuration control, and as a core system, in many cases for more effective service assurance. Designated for IT adopters and planners – read by executives, as well as, architects, and technical influencers.
This white paper outlines methods to help service providers improve overall operational efficiency within the service assurance operational environment. Learn how IBM Tivoli® Netcool® solutions can help service providers streamline their operations, improve responsiveness and reduce costs.
Current trends show that the vast majority of companies are moving to services-oriented architectures (SOAs) and deploying Web services within and across their IT infrastructure.However, the success of those deployments is determined by the integrations and innovations that Web services make possible and how Web services affect the quality and performance of the mission-critical applications with which they interface.
How will you prepare your company for cloud adoption? Cloud services are especially attractive to midmarket companies hit with the high cost of meeting compliance requirements.
Author and information security expert Felix Santos discusses:
. Information security and data protection in the cloud
. Recent cloud standards and audit initiatives
. Evaluation criteria for selecting a cloud provider that offers trusted data assurance
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
A Zero Trust approach to security requires a combination of Identity Services to deliver identity assurance, trusted endpoints, conditional policy and least privilege. This guide identifies the specific capabilities you need within four key areas of identity and helps you compare capabilities across major vendors with respect to Application Services, Endpoint Services, Infrastructure Services and Analytics Services.
White paper discussing the specific opportunities available to companies through the use of MTS; using different areas of activity to show how the introduction of MTS impacts on technology, processes and organisation
Data breaches are bad for business, so every enterprise needs security. In the past this was expensive, because security products were designed for companies with deep pockets and teams of experts. But that's changed. New 'cloud based' services, such as those offered by Qualys, are fast to deploy, safe and easy to use. What's more they're even more affordable. With growing demands from customers and regulators for security, now is a good time to invest in security. Leading cloud-based security services deliver a professional level of security assurance in a form that fits the circumstances and pockets of small businesses.
Published By: Mimecast
Published Date: Aug 22, 2017
The right third party solution can ensure that email is protected against advanced cyberattacks and guarantee service availability SLA all while leveraging your investment in Office 365.
But, what are the three key areas of concern around Office 365 email that you should be aware of? Read what Microsoft Office Servers and Services MVP, J. Peter Bruzzese has to say about the key features and functions you need to address security, data assurance and continuity for Office 365 email and what to look for in a single solution that does it all.
Are you trying to secure cloud applications, while reducing user friction? With the right technology, IT/Security professionals can empower employees to work securely and efficiently anywhere, anytime.
Office 365 is the worlds most used enterprise cloud application, but its just one of many applications and services a company might need to authenticate. This white paper explores the widespread use of Office 365, what that means from a security perspective and how a cloud-based authentication solution can enable single sign on for Office 365 and a range of other business-critical services and applications.
Learn how to achieve high assurance with a solution that is invisible to your users when you download the white paper, Secure SSO to Office 365 and Other Cloud Applications with a Cloud-Based Authentication Solution.
Discover service virtualization and how it fits into the big picture of software quality. In this book, Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, learn how to deliver higher quality software by increase the efficiency and effectiveness of your testing processes while reducing testing downtime and testing cost.
Service-Oriented Architecture (SOA) promises significant benefits to today's organizations. Successfully delivering SOA benefits, especially Business Agility and Component Reuse, will be dependant on the Test Approach that your organization adopts to implement your SOA.
Published By: BMC ESM
Published Date: Nov 05, 2009
This paper discusses the pressing need for IT modernization. It describes how a strong service assurance capability enabled by available BSM solutions can help you meet this need and deliver compelling business benefits. These benefits include greater IT staff efficiency, improved service delivery to the business, less risk, and lower costs.
IDG Research Services recently conducted a study via the CIO Forum on LinkedIn. The results found that CIOs and IT leaders recognize the business impact of web application performance. It's all about the end user: ensuring customer satisfaction, increasing employee productivity, and lowering IT costs.