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Published By: Google - SAP     Published Date: Jun 20, 2019
In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey. In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud: ? 363% ROI ? Increased service and field representative efficiency by 40% ? Raised income from upsell by 19% ? Reduced call center operational costs by 42% Want more details? Download the Forrester study commissioned by SAP. The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
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Google - SAP
Published By: NetDNA     Published Date: Sep 20, 2012
Properly routed DNS lookups can ensure 100% successful authoritative (non-recursive) queries to you DNS providers' servers; this means you'll get better website availability for your end-users. This report gives details on how to leverage DNS routing
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NetDNA
Published By: Oracle     Published Date: Feb 10, 2016
In every company, today's ideas determine tomorrow's market profile. With rising competition, success can be achieved through a well-defined innovation process--one that connects upstream idea valuation to downstream production and release-to-market. To accomplish this, companies need to take a holistic approach to innovation management, connecting the process throughout all phases of the innovation lifecycle.
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oracle, innovation management, best practices, holistic process, innovation process, innovation lifecycle, it management, wireless
    
Oracle
Published By: Trend Micro SaaS     Published Date: Feb 09, 2009
Today's confidentiality and privacy requirements drive organizations of all sizes and industries to secure sensitive data in email. Often particular types of data need to be encrypted, such as credit card numbers, intellectual property, or client information. Organizations also need to protect confidential emails for particular groups, such as executive management, human resources or legal departments. Many organizations are turning to policy-based encryption to meet their encryption needs because it automatically encrypts data using content filtering rules that identify types of content or email for particular groups. Encryption is applied when the rules are triggered. With policy-based encryption, organizations avoid relying on individual users to secure important content.
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saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
    
Trend Micro SaaS
Published By: EMC Backup & Recovery Solutions     Published Date: Apr 02, 2010
EMC backup and recovery solutions for VMware combine industry-leading deduplication storage and software to help you fully realize the benefits of virtualization. VMware servers consolidate production workloads well, but backups create bottlenecks that tax network and storage resources.
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emc, data domain, efficiency, vmware, vcenter, server consolidation, servers, data integrity
    
EMC Backup & Recovery Solutions
Published By: EMC Backup & Recovery Solutions     Published Date: Oct 16, 2009
This data sheet describes how EMC Avamar backup and recovery software provides fast, efficient data protection for VMware environments. It explains Avamar support for deduplicated guest- and image-level daily full backups; and flexible Avamar server deployment options.
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emc, data domain, efficiency, api, vmware, server consolidation, servers, data integrity
    
EMC Backup & Recovery Solutions
Published By: IBM     Published Date: Feb 03, 2011
Learn why your business can benefit from the IBM Tivoli Storage Manager Fastback with better backup and recovery solutions.
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backups, data protection, microsoft windows, storage management, bandwidth management, backup and recovery, windows
    
IBM
Published By: Vision Critical     Published Date: Jun 23, 2009
Roxy, global designer, producer and distributor of clothing and accessories, needed a way to connect with teenage girls on an ongoing basis to help produce, design and advertise their clothes.  Roxy decided to find style mavens – girls who are the trend setters among their peers – and instead of doing ad-hoc focus groups of 20-30, they created an online community of over 900 girls.
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roxy, online community, customer voice, customer data, crm, cost savings, vision critical, marketing research
    
Vision Critical
Published By: Sponsored by HP and Intel®     Published Date: Feb 20, 2013
The early days of the de-duplication target market could be characterized as the Wild West, with a slew of start-ups shooting it out in an emerging market with tremendous potential. HP has a good chance of joining the ranks of IBM and EMC.
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de-duplication appliances, emc, hegemony, acquire, de-duplication, xeon, it management, data management
    
Sponsored by HP and Intel®
Published By: GFI Software     Published Date: Feb 24, 2011
This white paper contains 12 PCI DSS requirements that have been organized into six (6) logically related groups.
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gfi software, sunbelt, pci-dss compliance, data security, american express, discover financial services, jcb international, mastercard worldwide
    
GFI Software
Published By: Concentric     Published Date: Mar 27, 2009
Email, calendaring, collaboration, and mobility solutions are moving from corporate data centers to service provider networks. Service providers can realize far greater economies of scale than most businesses and deliver higher levels of service to more users at a lower cost; in fact, the fewer the users, the higher cost for each. Concentric Hosted Exchange is a fast, reliable and affordable solution for email, calendaring, collaboration, and mobility based on Microsoft® Exchange Server 2007 Service Pack 1 (SP1) and Microsoft Outlook® 2007. Concentric Hosted Exchange provides all of the benefits of Microsoft Exchange and Outlook 2007 without the up-front infrastructure costs or ongoing overhead.
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concentric, hosted exchanged, email, calendaring, collaboration, mobility, corporate data centers, service provider networks
    
Concentric
Published By: IBM ILOG.     Published Date: Jul 14, 2009
Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support. Increase revenue, profitability and wallet-share through greater acceptance. Improve auditability with consolidation of siloed and divisional approaches. Learn more today!
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ibm, ilog brms, objective, organization, automate, experience, interaction, companys best sales customer service
    
IBM ILOG.
Published By: IBM ILOG.     Published Date: Jul 14, 2009
This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences. By using business rules as a non-disruptive extension to your existing CRM system, you will facilitate highly personalized, flexible and consistent interactions in real time at the point of contact. Learn more today!
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ibm, crm, functionality, customer, efficiency, system, flexible, atm
    
IBM ILOG.
Published By: NetApp     Published Date: Jan 07, 2010
NetApp best practices cover important new features of Microsoft® HyperV™ as well as lessons learned from numerous deployments. Learn how to configure networks, set appropriate iGroups and LUN types, avoid alignment problems, and configure CSVs.
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netapp, microsoft hyper-v virtualization, configure network, deployment, igroups, lun, tech ontap, storage
    
NetApp
Published By: NetApp     Published Date: Mar 12, 2010
Find out how NetApp and VMware enable customers to improve disaster preparedness while saving money. Today, at Tucson Electric Power, almost 90 percent of servers are virtual, 100 percent of daily backups can now be performed within a 24-hour window, disaster preparedness is greatly improved, regulatory requirements are met, and the IT infrastructure is ready for the future. Download this report to learn more.
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netapp, data management, disaster recovery, back up, storage, server virtualization, backup and recovery, network attached storage
    
NetApp
Published By: WhichVoIP     Published Date: May 11, 2011
Startups especially benefit from VoIP, since they do not have the burden of existing equipment and infrastructure to deal with. Read this white paper to find out more.
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whichvoip, hosted voip system, smb, startups, infrastructure, telephone communication system, telecommunication, voip telephony
    
WhichVoIP
Published By: WhichVoIP     Published Date: May 11, 2011
VoIP reduces Cost per month of operation, reduces cost per call, reduces cost per service and helps reduce the tax burden associated with traditional phone service. Read this white paper to find out more.
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whichvoip, hosted voip system, smb, startups, infrastructure, telephone communication system, telecommunication, voip telephony
    
WhichVoIP
Published By: Aria Systems     Published Date: Jan 27, 2015
This first-of-its-kind e-book on Recurring Revenue Innovators showcases 29 real-world examples of smart businesses that have boldly exploited recurring revenue business models to expand markets, boost sales, and reap greater profits. These daring recurring revenue innovators, many in the Fortune 1000, offer inspiring case studies on how to use recurring revenue models in new, innovative, and impactful ways. These cutting-edge companies are using recurring revenue to disrupt their markets or carve out new ones. You will find familiar names like Amazon, United Airlines and ESPN, under-the-radar surprises like Ingersoll Rand’s Nexia home automation service and Philips’ Community Without Walls, unexpected upstarts like BarkBox and Entitle, and market disruptors like Stitch Fix and Blue Apron.
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recurring revenue innovation, smart businesses, revenue business models, expand markets, boost sales, profits, automation service, it management
    
Aria Systems
Published By: Sponsored by HP and Intel® Xeon® processors     Published Date: Apr 11, 2013
The early days of the de-duplication target market could be characterized as the Wild West, with a slew of start-ups shooting it out in an emerging market with tremendous potential. HP has a good chance of joining the ranks of IBM and EMC.
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de-duplication appliances, emc, hegemony, acquire, de-duplication, xeon
    
Sponsored by HP and Intel® Xeon® processors
Published By: ClearSlide, Inc     Published Date: Feb 25, 2015
Organizations treat customer data as a key component of CRM. Many organizations see an effective customer data management strategy as an important cornerstone of their CRM strategy. Most organizations are moving beyond tactical CRM initiatives focused on saving cost and driving efficiency to making their organization more effective and focused on driving better customer engagement and experience. Customer data is used to enhance customer experiences, improve service quality, target marketing efforts, capture customer sentiment, increase upsell opportunities and trigger product and service innovation.
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crm, big data, customer engagement, customer service
    
ClearSlide, Inc
Published By: Tripp Lite     Published Date: May 17, 2016
As wattages increase in high-density server applications, providing redundant power becomes more challenging and costly. Traditionally, the most practical solution for distributing redundant power to 208V server racks above 5 kW has been to connect dual 3-phase rack PDUs to dual power supplies in each server. Although this approach is reliable, there is a better way. Tripp Lite has developed a patent-pending high-capacity 3-phase rack ATS specifically designed to deliver efficient, reliable redundant power to high-density clustered server environments. This White Paper will: • Explain the redundancy challenges for high-density server racks • Compare traditional dual PDU and 3-phase rack ATS redundancy setups • Outline the benefits of using a Tripp Lite 3-phase rack ATS
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server, applications, wattage, power, high density, ats, pdu, supplies
    
Tripp Lite
Published By: Lumension     Published Date: Feb 07, 2014
In this best practice guide, we are going to take a deep dive into a best practice process for patch and vulnerability management, developed by Lumension over thousands of customer engagements.
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lumension, agent maintenance, value and risk, patch management, microsoft’s patch tuesday, it tasks, remediation process, endpoint management and security suite
    
Lumension
Published By: HP Enterprise Services     Published Date: Mar 25, 2014
HP helped plan and deliver secure, next generation infrastructures for Kraft Foods Inc.’s launch as two independent public companies. Read how this fast-paced drive toward business agility through client virtualization and a versatile cloud architecture lowered operational costs, increased efficiencies, and improved resource control; giving the two giant “start-ups” the ability to be immediately productive.
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disaster recovery, business continuity, recovery services, resiliency services, recovery-as-a-service, cloud continuity, security, enterprise applications
    
HP Enterprise Services
Published By: BubblewrApp     Published Date: Jan 20, 2015
"Agile companies push new application versions to production every few weeks, sometimes even faster. With super-fast Beta cycles being the norm, getting various user groups, such as remote QA teams, access to staging environments can slow down your delivery timelines. What if you could enable secure access for any number of users in 15 minutes? BubblewrApp’s Service Access Service (SAS) is a turnkey, cloud-based service that acts as the first line of defense for your applications. BubblewrApp’s SAS enables its customers to grant easy access to applications deployed ""behind the firewall"" (on premise) or ""inside the Virtual Private Cloud"" (in a public cloud) from any remote location. Customers can begin leveraging SAS within minutes without requiring any changes to pre-existing network and security policies. The result is a vastly superior secure application access model that enables a zero CapEx, low OpEx model for secure application access, both on premise and in the public cloud."
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secure access, security policies, new applications, delivery timeline, cloud-based service, sas, application access model, software development
    
BubblewrApp
Published By: Dell Software     Published Date: Aug 31, 2016
This white paper guides you through the advantages so you can evaluate and adopt the best backup and recovery approach for your business.
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Dell Software
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