Curves® and Jenny Craig® operate 7,000 Curves clubs and franchises globally and 400 Jenny Craig locations supported by IT service desks in California, Texas, and Australia. The two organizations combined to form Curves Jenny Craig in November 2013. Outdated systems, known internally as “the black hole,” plagued Jenny Craig with inefficient processes and created a lack of accountability. For example, records could not be categorized or prioritized properly, tracked by date or owner, and they could be intentionally hidden in an ambiguous status. Without visibility, Jenny Craig had no way to quantify the impact of their customer service. Mary Carter, manager of IT service, summed it up, “We had no reporting prior Cherwell Service Management.” Curves was in even worse shape as they logged tickets in an Excel® spreadsheet.
Too irrelevant to the team leader.
Such are the complaints heard repeatedly about Performance Management and Engagement systems.
And these don’t even touch on the biggest problem of all: current systems produce a tidal wave of unreliable data. The ratings they yield are based on the notion that, with enough time and training, managers (and peers) can become reliable raters of other people’s skills and competencies. Sadly, that’s not true. A large body of research reveals:
61% of your manager’s rating of you is a reflection of the
manager, not of you. Your organization, apparently unaware of this, then persists on paying you, training you, and promoting you—and everyone else in the organization—based on these flawed ratings.
How can IT put PCs in the hands of their users without draining staff time and resources? IDC has put forth a deployment optimization model to help IT organizations understand how to deploy systems in less time, with fewer resources, and with better results. The model provides plenty for IT professionals to think about, including the wisdom of leaving some or all of the tasks to deployment experts who deploy PCs all day, every day.
Join this on demand webcast today to learn about IDC’s view of the PC market, where it is headed, and best practices associated with their deployment optimization model.
• Rob Brothers, IDC, Program Vice President, Software and Hardware Support and Deployment Services
• Jason Christensen, Dell EMC, Product Manager
Intel Inside®. Powerful Productivity Outside.
Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
The shift to value-based reimbursement (VBR) entails more financial risk for providers. Successful management of the transition to VBR can only be achieved when healthcare organizations are clinically and financially integrated to ensure tight care coordination and efficient resource utilization. That level of integration requires the aid of a robust IT infrastructure to support the enterprise. This whitepaper offers the opportunity to learn about new tools for healthcare providers to manage financial challenges associated with value-based reimbursement
Each Red Hat® JBoss® BRMS subscription provides a compelling combination of technology, including a business rules management system (BRMS), complex event processing (CEP), system management, and an application platform to run it all on. In comparison, IBM Operational Decision Manager provides BRMS and CEP capabilities.
Check out the differences between Red Hat JBoss BRMS 6 and IBM Operational Decision Manager 8.5.1. in this competitive review.
This webinar, hosted by Palo Alto Networks, focuses on deployment of 'Zero Trust Network Segmentation' in industrial control systems in large scale, mult-plant environments. We begin with an explanation of the concepts behind 'Zero Trust', scalability, the best ways to adapt existing networking and segmentation without needing to reconfigure infrastructure, and how Palo Alto's platform adresses these needs.
Lionel Jacobs is the Sr. ICS Security Architect at Palo Alto Netowrks
Jonathan S. is an Information Security Architect at a Global F&B Manufacturer
Del Rodillas (Moderator) is the Sr. Manager of ICS Initiative at Palo Alto Networks
Published By: Carbonite
Published Date: Oct 12, 2017
Testing full recoveries of IT environments requires a proven methodology. Establishing and meeting RTOs, configuring a cloud recovery system, and tracking your changing environment are all critical components of a successful cloud recovery operation. In this expert Technical Guide, learn how Jamie Evans, Senior Manager of Disaster Recovery as a Service (DRaaS) for EVault, helps clients complete a full recovery of their systems.
Learning Management Systems (LMS) allow companies to focus on the right component of the learning process – and that is the learning. Administrative activities like registering for training or recording training completion are automated. Required compliance programs can be delivered online, reducing costs. Managers can share training feedback that supports the company’s business goals.
Telecom assets are a special class of IT assets that require an accurate inventory for effective financial management. Enterprises should consider the benefits of establishing a "single version of the truth" that comes from linking management of IT and telecom assets with their other systems and processes. An accurate inventory is critical for effective financial management. Managers need accurate information that supports their business decisions.
Business executives and managers at
business-to-business (B2B) enterprises care
about time, money, competitive advantage,
customer loyalty and growth. Few pay much
attention to the vital IT infrastructure that
supports transactions and collaboration with
trading partners—though that B2B backbone
directly affects performance and profitability. In
fact, just 26 percent of business managers view
B2B integration as a competitive differentiator,
according to a study for IBM by Vanson Bourne,
a research consultancy.
As a result, many enterprises continue to utilize
manual and error-prone emails, faxes and file
transfers for B2B transactions. Reliance on
complex, brittle and antiquated systems to
exchange critical data impacts time to market,
cost-efficiency and satisfaction across
suppliers and end-customers. Modernization of
B2B integration in recent years has moved
forward in fits and starts, often undermined by
competing priorities and misalignment between
business and IT managers.
Restaurant managers are your aces. Just consider — they hire and schedule all of the right people. They ensure compliance with the industry’s legal minefield. They drive top-line financial goals. The list goes on, and on and on. But turnover is a big problem because there are too many things slowing them down:
- Basic task lists prevent optimal performance
- Critical information is stuck in multiple systems
- Pie charts and graphs don’t give them the actionable insights
Restaurant managers are your aces. Download the eBook to learn how to keep them from leaving.
Successful restaurants know just how important a solid inventory management process is to delivering a great product and experience. Even so, many restaurants today still struggle with ordering the right amount of inventory. Statistics show that restaurants waste about 10% of their food product, that’s money literally thrown in the trash!
There’s only so much time in a manager’s day to manually deal with all of it. This ebook will explore the exciting new frontier of intelligent restaurant operating platforms, and how modern inventory management systems can make the process easier and more successful for your managers.
Published By: Datavail
Published Date: Jan 12, 2018
Your enterprise performance management systems like Hyperion are mission critical. If you’re a Hyperion administrator, manager, or even a finance director, you know a crash, bug, or performance issue can delay reporting and take hours or even days to fix. Fortunately, keeping Hyperion running smoothly – and catching these issues before they happen – is not as impossible or time-consuming as you might believe. Join us for this webinar as we explore and debunk 9 misconceptions of Hyperion Performance Management that are keeping you from effectively managing your platform so financial processes run smoothly.
Published By: BMC ESM
Published Date: Nov 05, 2009
Realizing its existing processes and tools were inadequate, labor intensive and error-prone,
Morgan Stanley began looking for a new application deployment solution in early 2007. While not
required in the initial assessment, Morgan Stanley also hoped to find a tool that would also
provide capabilities such as hardware and operating system provisioning.
Published By: Cray Inc.
Published Date: Jul 22, 2014
The Cray® CS300-LC™ liquid-cooled cluster supercomputer combines system performance and power savings, allowing users to reduce capital expense and operating costs.
The Trend Toward Liquid Cooling
Recent IDC surveys of the worldwide high performance computing (HPC) market consistently show that cooling today's larger, denser HPC systems has become a top challenge for datacenter managers. The surveys reveal a notable trend toward liquid cooling systems, and warm water cooling has emerged as an effective alternative to chilled liquid cooling.
Published By: BetterUp
Published Date: Aug 14, 2018
"Workday has grown at a rapid pace since the company’s inception. Though this growth was indicative of the company’s success, it had an unintended side effect. Workday faced the same challenge experienced by nearly every high growth company: a tension between growth and culture. The company needed a way to bring all of its employees into its values system quickly, and ensure that people leaders were truly growing and leading in alignment with Workday’s culture. The company also needed a way to help people leaders newer
to management learn and on-ramp quickly, in alignment with the speed of the business. One of the steps Workday took to protect and nurture its special culture was reaching out to BetterUp to try out its leadership coaching. In partnership with Workday, BetterUp introduced an initial pilot program focused on people managers, with the goal of helping Workday support and grow its people leaders in the future."
Published By: Workday UK
Published Date: Mar 15, 2018
For both finance and HR, this separation is often driven by organizational obstacles, disparate systems and data sources, regulatory uncertainty, and a lack of complete visibility into the business. As Joseph Fanutti, CFO of Bill Gosling Outsourcing, says of his own organization’s challenges, “Finance operated its own silo, HR its own, operations its own. There was a lack of consistency in terms of how we viewed the business.” He recalls, “Numbers were always challenged, no one could agree on metrics, and people couldn’t agree on what actions to take going forward.”
If this situation sounds familiar, that’s because it’s commonplace across organizations the world over. Strategic uncertainty and incomplete data are symptoms of a larger problem: a lack of unification among finance, HR, and operations teams. Managers need to make financial and people decisions in tandem, yet traditional systems store this information independently. This separation creates multiple versions of the same u
SuccessFactors Employee Central provides a single employee global system of record that is deployed in the cloud and brings greater workforce visibility to small and medium-size businesses. HR can quickly integrate workforce data from the SuccessFactors BizX Suite of talent management solutions – including Performance and Goals, Compensation, Learning and more, as well as from third-party systems, such as payroll, benefits, and time and attendance. Employees can use the Employee Central self-service features to update their personal information, while managers can easily change employee information such as promotions, salary changes, terminations and more with customized approval workflows. The result: An integrated 360-degree view of the workforce that HR can access through standard and ad-hoc reports to make fast, informed decisions based on consistent, up-to-date data. To learn more, download the SuccessFactors Employee Central business brief for small to medium-size businesses
SuccessFactors Employee Central is the premier core HR solution in the cloud for small and medium businesses. Benefit from a single, unified system of record so all your decision data is in one place. Take advantage of self-service HR for all your employees and managers, not just for your HR staff. Get all the reporting you need, when you need it, for deeper insight into your people and processes. Plus there’s IT-free operation and management for fewer upgrade hassles – and lower costs.
Der Aufstieg der Anwendungsprogrammierschnittstelle (Application Programming Interface, API) stellt eine geschäftliche Chance und eine technische Herausforderung dar. Unternehmensverantwortlichen bieten APIs die Gelegenheit, sich neue Umsatzquellen zu erschließen und den Kundenwert zu maximieren. Es ist jedoch Aufgabe von Unternehmensarchitekten, die APIs zu erstellen, mit denen Back End?Systeme zur Wiederverwendung in neuen Webanwendungen und neuen mobilen Apps verfügbar werden. Es ist unabdingbar, dass alle Stakeholder verstehen, dass die geschäftlichen Ziele und die technischen Herausforderungen eines API?Programms eng miteinander in Beziehung stehen. Programmmanager müssen die Verantwortung dafür übernehmen, die wichtigen geschäftlichen Ziele einer vorgeschlagenen API den Architekten klar mitzuteilen, die diese API erstellen sollen.
The rise of the application programming interface (API) represents a business opportunity and a technical challenge. For business leaders, APIs present the opportunity to open new revenue streams and maximize customer value. But enterprise architects are the ones charged with creating the APIs that make backend systems available for reuse in new Web and mobile apps.
It is vital that all stakeholders understand that the business goals and technical challenges of an API program are intimately related. Program managers must take responsibility for clearly communicating the key business goals of a proposed API to the architects who will actually build the interface.
This eBook outlines best practices for designing results-focused APIs that will form the cornerstone of your API program’s success.