Published By: Zendesk
Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
Published By: Red Hat
Published Date: Aug 22, 2018
Digital transformation projects present many technological and organizational challenges. A key
challenge is developing modern, cloud-native applications that connect customers directly using
automated business processes and decisions. Creating these applications requires a radical change
in how software is built—moving away from traditional, IT-led software development to a process
that lets both developers and business experts contribute directly to application logic.
IDC’s research has shown the movement of most IT workloads to the cloud in the coming years. Yet, with all the talk about enterprises moving to the cloud, some of them still wonder if such a move is really cost effective and what business benefits may result. While the answers to such questions vary from workload to workload, one area attracting particular attention is that of the data warehouse.
Many enterprises have substantial investments in data warehousing, with an ongoing cost to managing that resource in terms of software licensing, maintenance fees, operational costs, and hardware. Can it make sense to move to a cloud-based alternative? What are the costs and benefits? How soon can such a move pay itself off?
Download now to find out more.
Today’s digital businesses are managed using critical business analyses that provide far greater insight into the business and how to maximize results. However, these high-value applications that use the latest software tools demand far more from IT infrastructure, as they utilize an order of magnitude more data and demand more compute resources than legacy applications. Legacy systems are no longer capable of meeting the present and future needs of the organization.
Virtualization is rapidly changing the way business IT operates, from small local businesses to multinational corporations. If you are reading this, chances are good that your company is already taking advantage of virtualization’s benefits.
Virtualization means that a single underlying piece of hardware, such as a server, runs multiple guest operating systems to create virtual machines, or VMs, with each of them being oblivious to the others. An administrative application, such as VMware, manages the sharing process, allocating hardware resources, memory, and CPU time to each VM as needed. And all applications look at this software construct exactly as if it were a real, physical server — even the VM thinks it’s a real server!
Virtualization makes good financial sense. It enables a single server to offer multiple capabilities that otherwise would require separate servers. It includes native high availability features, so you don’t have to use any more complex clustering tools. This ab
You can succeed in your digital transfomation and deliver applications and services faster, better, and safely.
How? With Enterprise Agile Delivery. Enterprise Agile Delivery brings a wealth of benefits to organizations and can be adopted by any Agile hybrid framework: SAFe, LESS, Nexus as well as Agile/lean frameworks like Scrum and Kanban.
Yet to achieve Eneterprise Agile Delivery, enterprises need an easy to use modern ALM tool for quick and successful onboarding. Download this white paper to understand how the right solution will help you:
• Strategiaclly align feature releases and backlogs with your overall business strategy
• Identify and prioritize dev and test activities with visibility into project waves and portfolios
• Make data-based decisons for safe releases with real-time insights and multidimensional views into delivery risks
• Sync business, dev, QA and release teams around shared objectives with automated coordination and communication
When it comes to investing in ERP systems, improving the efficiency and responsiveness of business processes is a top concern for SAP customers. However, among IT professionals, safe delivery is of higher priority than ERP digitalization or starting an IT agility transformation.
With SAP S/4HANA, this no longer needs to be a compromise. When moving to SAP S/4HANA, IT professionals need to implement not only the technical upgrade of SAP S/4HANA but also the required customizations, which necessitate an intensive amount of business collaboration and software delivery. And for that to happen, IT needs an enterprise agile delivery solution to gather and implement the business requirements to SAP S/4HANA as quickly as possible without business disruption.
Read this white paper to discover how you can transition to SAP S/4HANA and achieve true enterprise agile delivery — a new standard to deliver changes to your SAP environment. Topics include:
• Sync business and IT to ensure your ERP solu
Continuous testing is the practice of testing across every activity in the SDLC to uncover and fix unexpected behaviors as soon as they are injected. Continuous testing is the embedding of testing as a fundamental and ongoing aspect of every activity through the application lifecycle, from requirements through production, to ensure the business value is being achieved as expected.
As the pace of business continues to quicken, companies are starting to recognize that to stay competitive the process of developing and releasing software needs to change. Release cadence has greatly accelerated. There is no occasion anymore for a six- to 18-month find-and-fix turnaround in which the customer will find the delay acceptable. Things need to move faster, and they need to be ready and perfect faster.
Download this whitepaper to find out how CA Technologies can help with your Continuous Testing.
Business applications have become the battleground for customer loyalty. To compete, IT organizations are under pressure to deliver applications faster and with higher quality. Continuous Delivery (CD) of code offers a solution. CD may be paired with DevOps, Agile and other methodologies. However, QA and testing can be an obstacle to CD’s rapid development and deployment of high quality code. Testers and developers must engage in Continuous Testing, continuously testing software for performance, quality and user experience as it’s being developed.
Continuous Testing is not a push button process, though. It requires a comprehensive approach. This paper outlines the common challenges to Continuous Testing and highlights results from real users who have used technology to get to succeed with the Continuous Testing process.
To compete successfully in today’s economy, companies from all industries require the ability to deliver software faster, with higher quality, and reduced risk and costs. This is only possible with a modern software factory that can deliver quality software continuously. Yet for most enterprises, testing has not kept pace with modern development methodologies. A new approach to software testing is required: Continuous Testing.
In the first session in a series, join product management leadership to gain in-depth insights on how by shifting testing left, and automating all aspects of test case generation and execution, continuous testing, it enables you to deliver quality software faster than ever.
Recorded Feb 5 2018 49 mins
Steve Feloney, VP Product Management CA Technologies
If you’re relying on manual processes for testing applications, artificial and automated intelligence (AI) and machine learning (ML) can help you build more efficient continuous frameworks for quality delivery.
In this on-demand webinar, “Continuous Intelligent Testing: Applying AI and ML to Your Testing Practices,” you’ll learn how to:
Use AI and ML as the new, necessary approach for testing intelligent applications.
Strategically apply AI and ML to your testing practices.
Identify the tangible benefits of continuous intelligent testing.
Reduce risk while driving test efficiency and improvement.
This webinar offers practical steps to applying AI and ML to your app testing.
The speaker, Jeff Scheaffer, is senior vice president and general manager of the Continuous Delivery Business Unit at CA Technologies. His specialties include DevOps, Mobility, Software as a Service (SaaS) and Continuous Delivery (CDCI).
Welcome to the very first edition of Modern Monitoring, a collection of articles and insights designed to help IT operations and DevOps professionals deliver more resilient, supportable and high-performance IT services.
It’s perhaps a sign of the times that monitoring as a discipline is receiving much more attention within the biz tech community. And deservedly so. The new distributed application architectures being built, together with the dizzying pace of software delivery, demand new approaches in what’s traditionally been perceived as a “keeping the lights on” IT practice.
Of course, there’s no better way to consider monitoring than to draw parallels with other practices in related fields. It’s why we’ve included a couple of pieces with a distinct aeronautical flavor that discuss importance of instrumentation and contextual awareness.
This infographic looks at Software Engineers who do awesome ops, ensuring millions of users having super-fast and reliable service from today’s massively complex systems!
We look at the key skills and tools required in Modern monitoring and analytics:
-Full Stack Visibility
-Data- Driven Insights
Put your SRE Teams in the Driver's Seat with a new model for application monitoring.
SD-WAN ist aktuell die wichtigste Technologie für softwaredefiniertes
Networking (SDN). Sie ermöglicht eine höhere Anwendungsperformance, besseren Zugriff auf Cloud-Services und geringere Betriebskosten.
Werden diese Ziele mit Ihrer aktuellen Netzwerk-Monitoring-Strategie
Suddenly, the network is cool again. Tech trends such as the Internet of Things, software-defined networking and growing end-user expectations all add up to a demand for “dialtone” network performance and reliability. But as the data deluge continues to accelerate, and as organizations continue to rely on multiple clouds to achieve business goals, how can the network keep up, much less meet tomorrow’s demands?
This e-book looks at the trends that are impacting the enterprise network—the modern network—the issues it creates for NetOps professionals, and how organizations can act today to plan for tomorrow.
The advent of cloud computing and software-defined data center architectures for modern application delivery has made networking more sensitive than ever before. Applications in the digital age require networks that can expand and contract dynamically based on consumer demand. Enterprises are implementing software-defined networking (SDN) to deliver the automation required by these new environments, but the dynamic nature of SDN makes network management and monitoring fundamentally more challenging.
Network infrastructure teams need monitoring tools that can provide visibility into these new and constantly changing networks. This white paper explores the importance of SDN monitoring and examines a leading example of a solution, CA Performance Management with CA Virtual Network Assurance integration.
Hard- und Softwaresysteme werden immer effizienter, ausgereifter und nutzbringender, nehmen tendenziell allerdings auch an Komplexität zu. Als z. B. virtuelle Maschinen die Bare-Metal-Softwareumgebungen ablösten, entstand durch die Virtualisierung eine neue Ebene der Komplexität, die die IT-Teams mit einplanen und managen mussten.
Auch der in den letzten Jahren zunehmende Einsatz von Microservices und Containern hat dazu geführt, dass immer mehr Komponenten in eine einzige Anwendung integriert und somit auch orchestriert werden müssen. In der Regel sind die für den IT-Betrieb zuständigen Teams jedoch in ihrer Fähigkeit begrenzt, dieser wachsenden Komplexität Herr zu werden. Naheliegend wäre sicher, mehr Personal einzustellen, dies ist allerdings keine sehr wirtschaftliche Lösung, die zudem keine guten Skalierungsmöglichkeiten bietet.
Software drives competitive advantage more than ever at an increasing velocity for releases along with higher, overwhelming levels of deployment complexity.
Dramatic growth in mobile applications, analytics, systems of engagement, and cloud demands that organizations respond adaptively, even as resource constraints make it challenging to nearly impossible to do so. As a result of these combined factors, IDC sees increased interest in, demand for, and adoption of agile approaches to development and also for business initiatives driving adoption of agile approaches to overall project, program, and portfolio management. As we receive inquiry on this area increasingly, it makes sense to assess this market.
Project and portfolio management or PPM software can make or break an organization’s ability to deliver.
The recent growth in portfolio management as a strategic business function has led to many vendors of software related to elements of project execution “bolting on” project and portfolio management (PPM) modules. This is a clear attempt to try and get a piece of a growing, lucrative market.
Twenty five years ago, PPM software was nothing more than project management software with the ability to publish or share information across projects. It was capable of doing a lot, but none of it was intuitive and therefore wasn’t particularly useful. Compared to today’s solutions, those products were dinosaurs. Since then, many vendors have invested a lot of money into their solutions, developing world-class offerings that can truly support effective management of the portfolio, and, more important, of the business that portfolio drives.
Plötzlich ist das Netzwerk wieder angesagt. Technische Trends wie das Internet of Things, softwaredefiniertes Networking und wachsende End User-Erwartungen führen zu einer Nachfrage nach ungestörter Performance und Zuverlässigkeit des Netzwerks.
Die Datenmengen werden zunehmend größer, und Unternehmen können ihre geschäftlichen Ziele nur noch mit mehreren Clouds erreichen. Wie kann das Netzwerk in dieser Situation Schritt halten und auch noch die künftigen Anforderungen erfüllen? In diesem eBook werden die Trends analysiert, die das Unternehmensnetzwerk beeinflussen – das moderne Netzwerk. Zudem werden die damit für NetOps-Experten verbundenen Probleme und Maßnahmen von Unternehmen zur Vorbereitung auf die Zukunft behandelt.
In letzter Zeit ist das Portfoliomanagement zunehmend zu einer strategischen Aufgabe im Unternehmen geworden. Dies hat dazu geführt, dass viele Anbieter von Software, die sich auf Elemente der Projektdurchführung bezieht, Module für das Projekt- und Portfoliomanagement (PPM) „antackern“.
Dies ist offensichtlich ein Versuch, sich ein Stück eines wachsenden, lukrativen Markts abzuschneiden. Vor 25 Jahren war PPM-Software lediglich Projektmanagementsoftware mit der Fähigkeit, Informationen projektübergreifend zu veröffentlichen oder weiterzugeben. Sie bot viele Funktionen, aber keine davon waren intuitiv, und deshalb war sie nicht besonders nützlich.
Im Vergleich zu den heutigen Lösungen waren diese Produkte Dinosaurier. Seitdem haben zahlreiche Anbieter viel Geld in ihre Lösungen investiert. Sie haben hervorragende Angebote entwickelt, die ein effektives Management des Portfolios und vor allem des Unternehmens, dem dieses Portfolio dient, wirklich unterstützen können.
Il software di project and portfolio management o PPM può essere determinante per la capacità di delivery di un'azienda.
La recente crescita del portfolio management come funzione di business strategica ha portato molti vendor di software correlato ad elementi dell'esecuzione di progetto a "lanciarsi" sui moduli di project and portfolio management (PPM). Si tratta chiaramente di un tentativo di mettere piede in un mercato redditizio e in crescita.
El software de PPM (gestión de proyectos y carteras) puede favorecer o menoscabar la capacidad de entrega de una organización.
El reciente crecimiento de la gestión de carteras como función empresarial estratégica ha llevado a muchos distribuidores de software relacionados con elementos de la ejecución de proyectos a integrar módulos de gestión de proyectos y carteras (PPM). Este es un intento claro de sacar partido de un mercado lucrativo y en auge.
De un solo vistazo
Gracias al nuevo software CA Project & Portfolio Management (CA PPM) 15.3, podrá adaptar proyectos a cualquier unidad de negocio con la facilidad que ofrece la acción de arrastrar y soltar. A partir de ahora, los trabajadores no pasarán días preparando proyectos, les bastará con solo unos minutos, ya se trate de un flujo de trabajo complejo para el departamento de recursos humanos o de una gestión de tareas sencilla para el departamento de ventas.
Agregue la opción de colaborar en la propia aplicación para eliminar reuniones redundantes, una cuadrícula conocida, ya que se parece a la de Microsoft Excel®, para gestionar presupuestos y una conexión nueva para herramientas de inteligencia empresarial (BI) de terceros para encontrar respuestas, y contará con la aplicación de gestión de carteras de proyectos más moderna del mercado en la actualidad.
In the digital era, businesses in every industry are becoming technology companies. New business models such as
“product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by
integrating software-based services into their offerings) and new operational models, such as collaboration, social
business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased
So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The
truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage
capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by
too many cloud solution providers—you need a cloud platform that is able to grow your business into the future,
supporting next-generation functionality like Artificial Intelligence (AI). No matter wh