Published By: Red Hat
Published Date: Sep 09, 2018
This assessment shows that enterprises adopt Red Hat Fuse because they believe in a community-based open source approach to integration for modernizing their integration infrastructure that delivers strong ROI. For these organizations, Fuse was part of a larger digital transformation initiative and was also used to modernize integration.
IDC interviewed organizations using Fuse to integrate important business applications across their heterogeneous IT environments. These Red Hat customers reported that Fuse has enabled them to complete substantially more integrations at a higher quality level, thereby supporting their efforts to deliver timely and functional applications and digital services. Efficiencies in application integration with Fuse have generated significant value for study participants, which IDC quantifies at an average value of $75,453 per application integrated per year ($985,600 per organization). They have attained this value by: » Enabling more efficient and effectiv
Today, ERP is a cornerstone of many organisations’ tech infrastructure. Yet many of the solutions in play are legacy products, decades old and designed for an entirely different business landscape.
With industry leaders expressing concern that out-of-date ERP solutions have now become an impediment to competitive business, IDC set out to uncover what exactly modern companies need from their ERP systems, and why SAP S/4Hana seems so well placed to deliver.
Published By: Zendesk
Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
Published By: Red Hat
Published Date: Aug 22, 2018
Unlike surveys that just look at what respondents say at a specific point in time, the BPTrends survey has been asking questions of process practitioners for over a decade. Thus, we are in a good position to generalize about ongoing trends in process work. Broadly speaking, the interest in business process change has evolved slowly. For some organizations the progress has been dramatic, but for most, their process initiatives are best described by the phrase “two steps forward; one step back.” An amazing number of organizations have focused on process work for several years, made significant progress, then, seemingly forgotten all about their process work, regressed, and then, a few years later, started up again.
"Businesses continue to evolve as digital technologies reshape industries. The workforce is mobile, and speed and ef ciency are imperative, necessitating dynamic, cloud-based infrastructures and connectivity, as well as unhindered, secure application access — from anywhere, on any device, at any time. Leaders must remove hurdles to progress, but new business initiatives and processes increase the attack surface, potentially putting the company at risk.
With the constant drumbeat of news reports about security breaches, cyber security is hard to ignore. Organizations understand that they need comprehensive security solutions, yet significant gaps remain. Malicious actors have evolved their methods to leverage the vulnerabilities of the Domain Name System (DNS), and attacks that utilize this vector are increasing in number.
By now you’ve seen The Joint Commission’s often-quoted statistic that nearly 80% of serious medical errors involve miscommunication during the handoff between providers and care settings. The newest clinical communication technology is designed to close dangerous communication gaps. Top clinical communication platforms offer advanced collaboration tools to ensure that critical patient information makes it safely from one care setting to another. Download this guide to learn how a clinical communication platform can significantly improve patient outcomes in 5 key areas.
Welcome to the very first edition of Modern Monitoring, a collection of articles and insights designed to help IT operations and DevOps professionals deliver more resilient, supportable and high-performance IT services.
It’s perhaps a sign of the times that monitoring as a discipline is receiving much more attention within the biz tech community. And deservedly so. The new distributed application architectures being built, together with the dizzying pace of software delivery, demand new approaches in what’s traditionally been perceived as a “keeping the lights on” IT practice.
Of course, there’s no better way to consider monitoring than to draw parallels with other practices in related fields. It’s why we’ve included a couple of pieces with a distinct aeronautical flavor that discuss importance of instrumentation and contextual awareness.
Speed is increasingly becoming the most important factor in project execution for a modern business. Of course, it has always been important to deliver projects as quickly as possible—that’s why schedules were developed and managed to. But historically those schedules were usually rather arbitrary. Today, things are very different. Customers expect more functionality more quickly than ever before, and they are unwilling to tolerate delays or missed commitments.
Organizations have recognized the importance of minimizing time to delivery, seeking to leverage opportunities and solve challenges in as little time as possible, but in doing so they have frequently forgotten one critical aspect. They aren’t actively managing those time horizons—they are simply careening headlong toward the end goal. That can introduce significant problems, and that’s what we want to look at in this white paper.
Published By: Evariant
Published Date: Aug 22, 2018
Health systems that implement CRM-based engagement solutions stand to achieve significant strategic gains, from acquiring and retaining patients to supporting more positive clinical outcomes to increasing referrals to member providers and practices. Driven by easy access to rich consumer data and analytic profiling, as well as patient encounter histories, CRM-based engagement centers optimized for healthcare enable health system CSRs to quickly offer personalized responses to consumer or patient inquiries via multiple in- and outbound media, including telephone, email, social, and web.
Whilst businesses of all kinds are utilizing data analytics, many are still only using it to make simple changes that lead to a set of rigid processes. Whereas the more customer-focused organizations are realizing that to deliver exceptional experiences, they need to be able to react to customer data in real-time and predict what might happen next. And that means going beyond simple analytics.
Read our whitepaper to discover what analyst firm Forrester has identified as the Enterprise Insight Platform, technology designed to enable companies to transform into truly data-driven businesses.
According to Forrester Research, "Enterprise data virtualization has become critical to every organization in overcoming growing data challenges," with faster access to connected data, self-service, and agility among the many benefits seen.
In this report, Forrester analyzes past research and Forrester Wave reports, user need assessments, and vendor and expert interviews to evaluate the offerings of top vendors in enterprise data virtualization. In compiling the vendor rankings, the report reviews the current offering, strategy, and market presence for the 13 most significant vendors.
They discuss where TIBCO ranks in the evaluation and positions TIBCO Data Virtualization as a leader in enterprise data virtualization
Read The Forrester Wave™: Enterprise Data Virtualization, Q4 2017 report to learn more.
World leader in design and manufacture of innovative sensing solutions that enhance safety, security, and energy efficiency.
For this manufacturers of high-tech imaging systems, monitoring accuracy and product quality are critical. Any quality problem could mean a part fails sooner than expected, or triggers a false alarm at a customer site that causes unnecessary panic.
By setting up automated manufacturing analytic workflows with the TIBCO StatisticaTM platform, the company can complete complicated processes in just a few minutes and improve product quality by decreasing the variability of everything they produce.
Digital transformation has pioneered an ever-evolving landscape in the omnichannel retail experience. To efficiently meet consumer demands, retailers consider a fully immersive omnichannel customer experience as integral to their engagement strategy.
With increasingly varied technologies such as NFC-based payments, digital signage with rich-media experiences, wireless technologies and IoT technologies—present great opportunities and complexities.
New technologies are often being rolled out without a centrally managed approach leading to siloed solution landscape, making deployment difficult. Uncover the path to simplify and automate, where the Reliant Platform delivered performance, scalability, reliability, security, and inter-operability Reliant needs for retail applications.
Today’s tech savvy consumers are continually driving organizations to deliver a modernized shopping experience. To achieve this, retailers are pushing the edge on developing non-traditional ways in delivering sales messages. One of the best ways to engage shoppers with an in-store digital presence is through modern adaptive signages.
Modern signages enable two-way interaction between customers and businesses, tapping onto cutting-edge technologies such as sensors and analytics to respond to customer behavior—helping retailers customize content on the fly.
Find out how Giada Technology leveraged on Intel® processors to power up their cloud terminals to pre-process signage, sensor, and mobile data to efficiently exchange information with the cloud. Retailers are better positioned to present contextual promotions to the shoppers, delivering benefits of lesser wait-time and increased customer satisfaction.
General Data Protection Regulation (GDPR) represents a paradigm shift in the way companies across the globe must approach protecting personal data. As of May 2018, EU data subjects now have greater autonomy than ever before over how their personal information is collected, stored and shared – and the repercussions for companies that fail to comply will be significant.
At the heart of the matter lies Data Security and Protection. Protect the personal data, and you are well on your way to tackling many of the challenges the GDPR presents. But this is no easy task – before you protect your data, you must understand it, and even once you’ve achieved these goals, continually re-evaluate your data privacy and protection posture to adapt to changes in this dynamic environment.
Independent technology research firm Forrester evaluated web application firewall (WAF) vendors and published the results in The Forrester Wave™: Web Application Firewalls, Q2 2018. Akamai Technologies emerged as one of the leaders after a comprehensive evaluation on 33 criteria. The report states that security pros require a WAF that will automatically protect web applications, stay ahead of zero-day attacks and protect new application formats including APIs and serverless architectures. The report also reveals detailed findings for the 10 most significant WAF vendors. Akamai’s Kona Site Defender was the top scorer in the zero-day attacks criterion and one of the select vendors rated a Leader, the highest-ranking level in the report.
Published By: Lookout
Published Date: Apr 18, 2018
The world has changed. Yesterday everyone had a managed PC for work and all enterprise data was behind a firewall. Today, mobile devices are the control panel for our personal and professional lives. This change has contributed to the single largest technology-driven lifestyle change of the last 10 years.
As productivity tools, mobile devices now access significantly more data than in years past. This has made mobile the new frontier for a wide spectrum of risk that includes cyber attacks, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. A secure digital business ecosystem demands technologies that enable organizations to continuously monitor for threats and provide enterprise-wide visibility into threat intelligence.
Watch the webinar to learn more about:
What makes up the full spectrum of mobile risks
Lookout's Mobile Risk Matrix covering the key components of risk
How to evolve beyond mobile device management
Published By: Location3
Published Date: Aug 31, 2018
When we released our first white paper in February 2015 discussing the ways multi-location businesses were using online media to drive in-store visits, most of the strategic opportunities being leveraged by marketers revolved around using things like promotional coupons, beacons and other tactics. While those methods certainly provided incremental lift in in-store traffic and revenue, there existed a number of gaps in connecting online data associated with promotional efforts, to data that indicated a customer actually converted offline at a business location. At press time for our original “online-to-offline” white paper, digital industry giants were still very much in the early stages of evaluating data points that signified offline customer conversions. Many of these “conversions” were somewhat implied (i.e. Clicks on “Get Directions” link), while others were a bit more reliable in signifying in-store visits and purchases made by consumers (i.e. downloadable coupon redeemed in-store
Published By: Location3
Published Date: Aug 31, 2018
About $3.7 trillion is spent annually in consumer purchases in the United States, according to Deloitte. But it’s often forgotten that only 8% of that is spent on e-commerce.
This means that offline brick-and-mortar spending is where the true scale occurs.
In order to support consistent franchise growth for your business, digital strategies must be designed to impact every stage of the franchising life cycle.
Published By: Location3
Published Date: Sep 04, 2018
Location3 client Mountain Mike’s Pizza and their franchisees face significant competitive challenges when advertising on Google, which ultimately requires the need to be both incredibly efficient with campaign setup and incredibly precise when managing bids and local budgets. A quick Google keyword search for “pizza near me” in Mountain Mike’s home state of California yields over 58,000,000 results (“pizza delivery” yields 56,000,000) and often features a predictable set of ad results from industry giants like Domino’s and Pizza Hut, among others.
Suffice it to say that buying “pizza”-related terms in AdWords can get incredibly expensive, incredibly quickly, if a local franchisee’s budgets and bids are not managed with precision. When you combine that fact with limited location-level advertising budgets, our team atLocation3 was presented with a significant challenge in helping Mountain Mike’s Pizza generate increases in customer pizza orders while simultaneously ensuring that ad spen
As the threat landscape evolves, so must our security controls and countermeasures. Recent research
from F5 Labs revealed that applications are the initial targets in the majority of breaches, suggesting
that any app can be an attack vector. Cybercriminals are moving their tactics further up the stack using
sophisticated application-layer exploits, as well as an emerging wave of automated, bot, and IoTbased
threats that are quite capable of evading simple signature or reputation-based detection.
Yet, the majority of WAFs on the market today have remained largely unchanged, leaving the applayer
exposed, unable to proactively monitor and protect against evolving attack vectors.
As signaling and scrubbing technology evolve (and as your solutions become more and more adaptable), DDoS attacks will become less effective and less attractive to would-be adversaries. The time will soon come when a 1 Tb attack from an IoT botnet will seem like a mere annoyance, rather than a catastrophic event—if you even notice it at all.
So how do you get there faster? Plan ahead by designing a defense in-depth DDoS strategy and partner with a trusted security provider to handle the large attacks. Upfront preparation will pay off when the threat of DDoS attacks no longer keeps you up at night.
With disruptive ideas and technologies coming thick and fast, formulating a strategic response is critical to long-term survival. How can you prepare a strategy for success?
Read this report to find out:
• how established organisations are meeting the challenge from disruptors
• what models they’re using to gain first-mover access to technology innovation
• why designing an overall portfolio of disruption responses is key
• how to navigate disruption successfully, with a clear four-step approach.
This paper is for IT development executives looking to gain control of open source software as part of a multi-source development process. You can gain significant management control over open source software use in your development organization. Today, many IT executives, enterprise architects, and development managers in leading companies have gained management control over the externally-sourced software used by their application development groups. Download this free paper to discover how.