Find White Papers
Home
About Us
List Your Papers
    

Related Topics

Add Research

Get your company's research in the hands of targeted business professionals.

service

Results 1 - 25 of 6828Sort Results By: Published Date | Title | Company Name
Published By: Spectrum Enterprise     Published Date: Feb 27, 2018
H&S Ventures provides management services for the Anaheim Ducks hockey team and its home-ice venue—the Honda Center. This popular indoor arena hosts scores of events and concerts, and H&S oversees everything from ticket sales to marketing and finance. H&S’s performance is measured by attendance, big-name bookings and how much fans spend on merchandise and concessions. Digital innovation plays a crucial role in creating a thrilling live experience that raises fans’ satisfaction and their average “spend.”
Tags : 
enterprise, digital, connection, revenues, marketing, tactics, technology
    
Spectrum Enterprise
Published By: Cisco EMEA Tier 3 ABM     Published Date: Jun 01, 2018
Digital transformation has arrived, and it’s creating unprecedented opportunities for companies of all sizes to become market leaders through the evolution of business processes and the creation of new products and services. Organizations that master digital transformation will see a dramatic increase in revenues and profitability by converging people, processes and technologies; those that do not will struggle to survive. Evidence of this is clear to see by looking at the churn in the biggest companies in the world. For example, a Capgemini study found that since 2000, 52% of the Fortune 500 has disappeared through acquisitions or bankruptcies. The study also found that digital organizations control 70% of market share in all industries today. Therefore, making the shift to a digital business must be a top initiative for IT and business leaders. Download this whitepaper to see how Cisco has become the Market Share Leader in Online Meetings.
Tags : 
cisco, digital transformation, collabaration
    
Cisco EMEA Tier 3 ABM
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
Tags : 
    
Zendesk
Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
Tags : 
    
Zendesk
Published By: Zendesk     Published Date: May 31, 2018
Be always on with your customers; wherever they are. With Zendesk Chat, your customer agents can engage with customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build relationships with customers in the places they prefer.
Tags : 
    
Zendesk
Published By: Amazon Web Services     Published Date: Apr 28, 2018
Les technologies d'intelligence artificielle telles que l'apprentissage machine et le Deep Learning permettent d'obtenir des informations et de la précision à deux marques majeures dans des secteurs très différents : la santé et les assurances. Des théories sur les futures incidences de l'intelligence artificielle (IA) sur les entreprises et la société vont florissantes. Mais la réalité du terrain aujourd'hui pour les entreprises et les dirigeants appliquant des technologies comme l'apprentissage machine et l'apprentissage profond à leurs enjeux majeurs est déjà très enthousiasmante. Les modèles de fonctionnement sont refondés en se basant sur les informations obtenues de puissantes capacités cognitives. De nouveaux produits et services améliorent l'expérience client, voire la condition humaine. D'une façon très concrète et significative, l'IA change le monde pour le meilleur.
Tags : 
    
Amazon Web Services
Published By: Amazon Web Services     Published Date: Apr 28, 2018
AI-Technologien wie Machine Learning und Deep Learning liefern zwei großen Marken in zwei sehr unterschiedlichen Branchen – Gesundheit und Versicherungen – Insights und Genauigkeit. Theorien zu den zukünftigen Auswirkungen künstlicher Intelligenz (AI) auf die Geschäftswelt und die Gesellschaft sind allgegenwärtig. Aber die Realität, wie Unternehmen sie kennen, die Technologien wie Machine Learning und Deep Learning anwenden, ist schon aufregend genug. Geschäftsmodelle werden anhand der Insights umgestaltet, die durch die leistungsstarken kognitiven Funktionen generiert werden. Neue Produkte und Dienstleistungen verbessern das Benutzererlebnis – um nicht zu sagen die menschliche Existenz. Auf sehr reale und bedeutsame Weise verbessert AI die Welt.
Tags : 
    
Amazon Web Services
Published By: Akamai Technologies     Published Date: Apr 25, 2018
Cyber attackers are targeting the application programming interfaces (APIs) used by businesses to share data with customers. Consumer mobile adoption, electronic goods and services, and high volumes of data have led businesses to use APIs for data exchange. Unfortunately, attackers can also use APIs to access or deny service to valuable data and systems. This white paper explores strategies for protecting APIs. You’ll learn about APIs, how and why these endpoints are targets for web application attacks, security models, and how Akamai can help.
Tags : 
api, security, interface, businesses, data, mobile, adoption
    
Akamai Technologies
Published By: Atlantic Broadband     Published Date: Apr 30, 2018
In order to maintain their commitment to customer service, Girard Toyota looked to upgrade their outdated phone system. The antiquated system they were using was not only costly to maintain, but also inhibited their efficiency — inbound calls were not answered in a timely fashion, and when they were, the hold times were much too long. Calls were not being transferred to the correct representatives, causing frustration for both new and existing customers. The entire customer experience was negatively impacted, threatening to cost the company revenue and its prized reputation for superior customer service.
Tags : 
girard, toyota, atlantic, broadband, business, solutions
    
Atlantic Broadband
Published By: Akamai Technologies     Published Date: Apr 13, 2018
Cyber attackers are targeting the application programming interfaces (APIs) used by businesses to share data with customers. Consumer mobile adoption, electronic goods and services, and high volumes of data have led businesses to use APIs for data exchange. Unfortunately, attackers can also use APIs to access or deny service to valuable data and systems. This white paper explores strategies for protecting APIs. You’ll learn about APIs, how and why these endpoints are targets for web application attacks, security models, and how Akamai can help.
Tags : 
api, security, interface, businesses, data, mobile, adoption
    
Akamai Technologies
Published By: Akamai Technologies     Published Date: Apr 25, 2018
Cyber attackers are targeting the application programming interfaces (APIs) used by businesses to share data with customers. Consumer mobile adoption, electronic goods and services, and high volumes of data have led businesses to use APIs for data exchange. Unfortunately, attackers can also use APIs to access or deny service to valuable data and systems. This white paper explores strategies for protecting APIs. You’ll learn about APIs, how and why these endpoints are targets for web application attacks, security models, and how Akamai can help.
Tags : 
api, security, interface, businesses, data, mobile, adoption
    
Akamai Technologies
Published By: DigiCert     Published Date: Jun 19, 2018
Are you spending too much time managing SSL/TLS certificates? Can you scan and report on your entire certificate estate? Have you seen a service go offline because of an expired certificate? Do you have to update certificates manually? If the answer to any of these questions is ‘yes’ then it’s time to invest in an automated certificate management tool. Download this whitepaper to find out more.
Tags : 
    
DigiCert
Published By: DigiCert     Published Date: Jun 19, 2018
Code signing essentially relies on a Public Key Infrastructure, which means code signing certificates are made out of a pair of public and private key - the public key is signed by a trusted Certificate Authority such as DigiCert, and the private key is kept by the owner and used to sign the code to secure. Although the technology behind code signing certificates is proven, managing them - and by extension managing the private keys - is an activity that can be very complex, especially when the key owner(s) do not understand their value. In order to help customers to solve for the shortcomings in regard to the management of code signing private keys and user access, DigiCert has developed Secure App Service. Download this whitepaper to find out more about how this can help your business.
Tags : 
    
DigiCert
Published By: DigiCert     Published Date: Jun 19, 2018
Code signing is at a crossroads. In many enterprises, the traditional approach remains standard procedure: you purchase a code-signing certificate, download it, and deploy it locally for all your code-signing needs. When carefully managed, this approach can still be very effective in guarding against malware. But recent events have shown that many companies are finding it a challenge to manage their code signing certificate deployments—and failures in certificate management can have serious consequences. To discover how our Secure App Service solution can help you manage your codesigning efforts and provide enterprise-level support, all at a predictable cost, download this whitepaper today and find out more.
Tags : 
    
DigiCert
Published By: DigiCert     Published Date: Jun 19, 2018
Our Secure App Service helps protect your business against major financial impacts and brand damage from mismanaged code signing. You get no-worry code signing visibility, agility, and trusted security. We safeguard your keys in our highly secure data centers. You gain complete control over and insight into all code signing activity to protect application life and sales. Our Secure App Service simplifies and scales up code signing for all your target platforms. Backed by the global cyber security leader, you can trust our security, service, and support to protect your business and code signing efforts.
Tags : 
    
DigiCert
Published By: DigiCert     Published Date: Jun 19, 2018
The Internet of Things (IoT) has rapidly transformed the digital landscape and the world we live in. Intelligent devices and sensors connect smart cars, robotic manufacturing equipment, smart medical equipment, smart cities, industrial control systems, and much more in a way that improves lives and saves businesses billions of dollars. But along with its benefits, rapid IoT growth introduces a new dimension of security vulnerabilities that dramatically escalates the nature and seriousness of cybercrime risks. In addition to traditional confidentiality cyber risks, IoT threats include attacks that can: • Render smart appliances useless • Shut down city power grids • Threaten lives through hacked pacemakers and other medical devices. Such security flaws not only endanger lives, frustrate customers, and disrupt business operations, but they create significant cost and public relations damage for IoT developers and manufacturers.
Tags : 
    
DigiCert
Published By: Akamai Technologies     Published Date: Apr 25, 2018
Cyber attackers are targeting the application programming interfaces (APIs) used by businesses to share data with customers. Consumer mobile adoption, electronic goods and services, and high volumes of data have led businesses to use APIs for data exchange. Unfortunately, attackers can also use APIs to access or deny service to valuable data and systems. This white paper explores strategies for protecting APIs. You’ll learn about APIs, how and why these endpoints are targets for web application attacks, security models, and how Akamai can help.
Tags : 
api, security, interface, businesses, data, mobile, adoption
    
Akamai Technologies
Published By: Oracle     Published Date: May 03, 2018
Cloud services are poised to boost US GDP by $2 trillion over the next decade, according to new research commissioned by Oracle—but not every firm will benefit. In Intelligent Finance: How CFOs Can Lead the Coming Productivity Boom, Dr. Michael Mandel, senior fellow at the Mack Institute for Innovation Management at the Wharton School, shares how finance leaders across industries can help their organizations benefit from the coming wave of US productivity using cloud services—and the emerging technologies and global best practices they deliver.
Tags : 
finance, cfo, productivity, industry, oracle, delivery
    
Oracle
Published By: Oracle APAC     Published Date: May 24, 2018
Cloud has become a crucial foundation for digital transformation (DX) initiatives and is shaping the IT strategy of enterprises today. Companies are extending their IT infrastructure into the cloud for running business-critical applications, developing new applications, and delivering new cloud-based services. Applications are the lifeblood of modern enterprises. They are the foundation on which businesses maintain their existing revenue streams while examining ways to create new ones. A sound application strategy is a must for frms to be successful in expanding their competitive differentiation in the digital economy. Operating systems (OSs) provide a common foundational layer that enables IT to run current and new generations of applications in traditional IT environments, on its own private cloud, and in public clouds and utilize a variety of computing options such as bare metal, virtualization, and containerization. The increased reliance of IT on the cloud has accelerated the
Tags : 
    
Oracle APAC
Published By: Oracle APAC     Published Date: May 24, 2018
Container technologies have substantial benefits especially given the need to isolate applications to increase service levels. Linux Containers (LXC) and Docker containers can be your best choice, depending on your use case.
Tags : 
    
Oracle APAC
Published By: Oracle APAC     Published Date: May 24, 2018
Enterprises are rapidly embracing cloud services to speed innovation and drive cost savings. The most innovative IT organizations in these enterprises are shifting to software-defined “virtual data centers” that connect, aggregate, and configure public and private computing resources in unprecedented ways. These IT organizations use open private cloud infrastructure within a corporate data center or at a hosting site (managed cloud services) in conjunction with public cloud services to meet all their business requirements.
Tags : 
    
Oracle APAC
Published By: Google     Published Date: Apr 26, 2018
No one in today’s highly connected world is exempt from security threats like phishing, ransomware, or denial-of-service (DoS) attacks. Certainly not Google. Google operates seven services with more than one billion active users each (including Google Search, YouTube, Maps, and Gmail). We see every type of attack, bad software, and bad actors—multiple times a day—and we’re proud of what our people, processes, and technology do to stop them. Google has published more than 160 academic research papers on computer security, privacy, and abuse prevention and has privately warned other software companies of weaknesses discovered in their systems. Within Google, we enforce a zero-trust security model, which monitors every device on the internal network.
Tags : 
    
Google
Published By: Google     Published Date: Apr 30, 2018
"Cloud platforms are rewriting the way that companies work, serving as a vital foundation for digital transformation. Companies should brace for challenges that will need to be met as they transition from in-house systems to hybrid-cloud, multi-cloud, and public-cloud environments. Learn how an open-source strategy and consistent governance will help your company use multi-clouds to compete in the digital world. Download the Harvard Business Review Analytic Services report and find out more."
Tags : 
    
Google
Published By: IBM     Published Date: Jun 13, 2018
In the digital era, businesses in every industry are becoming technology companies. New business models such as “product as a service” (in which traditional manufacturers and distributors are driving new revenue streams by integrating software-based services into their offerings) and new operational models, such as collaboration, social business, and mobile platforms, mean that nearly every company is deriving at least part of its revenue from cloudbased solutions. So, why are so many of these new cloud solution providers building their businesses on shaky foundations? The truth is, when your business is based in the cloud, you need more than on-demand leased compute and storage capacity. You need a cloud that is enterprise-grade, secure, and resilient. Equally important—and overlooked by too many cloud solution providers—you need a cloud platform that is able to grow your business into the future, supporting next-generation functionality like Artificial Intelligence (AI). No matter wh
Tags : 
    
IBM
Published By: HP Inc.     Published Date: Jun 13, 2018
A Canadian sporting goods designer and a French 3D print service bureau allied to launch the Kupol Project, an innovative approach to building bicycle helmets. Discover how the two companies united behind HP Multi Jet Fusion technology to arrive at a production process that’s significantly faster and more cost effective than other 3D printing technologies. Read the case study
Tags : 
    
HP Inc.
Start   Previous   1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search