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Published By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Discover how HPE Advisory Consulting Services consolidates and modernizes workloads and technology siloes, simplifying administration, and improving automation. Learn how IT organizations can support on-demand IT services and enable DevOps, self-service IT and agile development practices, while reducing equipment and operating expenses. This HPE Blueprint provides them with an overview of the steps they need to consider to achieve this outcome. This is valuable information to the IT person, particularly when they don’t know where to begin.
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Hewlett Packard Enterprise
Published By: Zendesk     Published Date: Jan 03, 2019
To successfully meet customer demands for more immediate, personalized attention, companies are leveraging new technologies that go beyond traditional voice and email. By implementing such channels as live chat, social media, mobile apps, SMS/text messages, self-help solutions, and more, companies can now be ready wherever and however the customer wants. The following report, sponsored by Zendesk, is based on an online survey of 1,044 U.S. consumers who have received online or phone customer service. The research goal was to better understand present customer expectations and to quantify the impact of customer service on business results. Questions were asked about past experiences with customer service, as well as preferences and opinions. Certain questions were repeated from a similar 2013 survey to enable trend analysis.
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Zendesk
Published By: Zendesk     Published Date: Jan 03, 2019
Upgrades, upgrades, upgrades. Everyone is making them and so you ask yourself: Should your business upgrade systems, too? It seems like there’s always a newer version or better software out there. Yet while implementing new and improved systems can help your business scale and save your company money, it’s important to know whether new software is worth the transition. Zendesk recently commissioned Forrester Consulting to conduct a study that evaluated the financial impact of Zendesk on organizations. Forrester interviewed five customers and conducted a financial analysis. In this study, Forrester lays out the benefits and costs of Zendesk’s family of customer service products, with the analysis pointing to benefits of more than $3.8 million.
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Zendesk
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In 10 Customer Service Trends to Watch in 2016, you’ll find valuable insights from 11 well-known customer experience leaders. These include: • Al Hopper, customer service advocate for SocialPath Solutions • Jeanne Bliss, cofounder of Customer Experience Professionals Association • Sumair Dutta, chief customer officer for The Service Council These experts present business leaders with the necessary information to address key areas of concern in customer service, such as mobility, self-service, social media, and journey mapping. Don’t fall behind. Download 10 Customer Service Trends to Watch in 2016 today.
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fidélisation client, expérience client, service client, service client numérique, service client entreprise, internet des objets, cartographie du parcours, gestion des informations
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to: • Organize content plans to facilitate user-based discovery. • Retain consistent messaging across multichannel service environments. • Develop an internal culture to support self-service options. Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
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expérience client, commentaires clients, service client, responsables service client, responsables du service client, déviation, service client numérique, forums de discussion
    
Microsoft Dynamics
Published By: IBM APAC     Published Date: Aug 25, 2017
Consumerization of IT and the Internet of Things (IoT) are revolutionizing how people live. Users are increasingly becoming accustomed to instant gratification when using technology in their personal lives, whether for gaming, shopping or managing their daily activities. And they want the same kind of immediate service when they go to work. To address this expectation, IT support needs to adapt, evolve and even revolutionize itself or become outdated. In short, IT support must reinvent itself into a friendly, proactive service that is tied directly to a business’ profitability.
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cognitive it support, transactions, system of engagement, soa, omnichannel support, ibm
    
IBM APAC
Published By: Oracle     Published Date: Nov 14, 2016
This webinar shows how to get instant clarity with stunningly visual analysis and self-service discovery using Data Virtualization Cloud Service.
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marketing analytics, cloud, cloud computing, virtualization, cloud service, cloud, analytics, oracle
    
Oracle
Published By: Oracle     Published Date: Nov 15, 2016
Digital disruption impacts every aspect of modern business. Access to peer opinion, knowledge, and self-service capabilities, from almost anywhere and from almost any device, has hugely transformed the way we run our businesses and lead our lives.
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Oracle
Published By: Oracle     Published Date: Nov 25, 2016
Digital disruption impacts every aspect of modern business. Access to peer opinion, knowledge, and self-service capabilities, from almost anywhere and from almost any device, has hugely transformed the way we run our businesses and lead our lives.
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Oracle
Published By: Oracle     Published Date: Nov 25, 2016
Digital disruption impacts every aspect of modern business. Access to peer opinion, knowledge, and self-service capabilities, from almost anywhere and from almost any device, has hugely transformed the way we run our businesses and lead our lives.
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Oracle
Published By: HP     Published Date: Jan 18, 2013
Virtualization increases the agility and flexibility of IT organizations looking to leverage automated self-service - giving birth to cloud service. Read to learn more about the troubles traditional storage systems have with cloud and keeping pace.
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hp technology, services for storage solutions, hp teech, white papers, virtualization, it management, data management, data center
    
HP
Published By: Cisco     Published Date: Oct 06, 2015
Hear more about how Customer Engagement has evolved from 'carbon based interaction' (live contact centers) to 'silicon based interaction' (self service applications and communities), and how this is quickly becoming the new recipe for customer engagement success.
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customer engagement, cisco, self service application, customer engagement success, contact centers, networking, it management, wireless
    
Cisco
Published By: Red Hat     Published Date: Jun 23, 2016
Cisco is a leading provider of networking solutions that transform how people connect, communicate, and collaborate. A US $47 billion global company, Cisco develops intelligent networks and technology architectures for customers in industries ranging from government and military to healthcare and transportation. To help keep pace with rapidly changing customer demand, Cisco built its internal Lightweight Application Environment on OpenShift Enterprise by Red Hat. With this solution, Cisco IT delivers application middleware quickly and easily to internal developers through a self-service portal. Cisco has decreased time to market for new applications, streamlined the infrastructure using containers, increased operational efficiencies, and improved the developer experience.
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cisco, best practices, networking, software development, productivity, business analytics, database development, web development
    
Red Hat
Published By: SolidFire_NetApp     Published Date: Oct 10, 2016
This paper introduces five architectural principles guiding the development of the next generation data center (NGDC). It describes key market influences leading a fundamental enterprise IT transformation and the technological trends that support it. The five principles are: scale-out, guaranteed performance, automated management, data assurance, and global efficiencies. Cloud infrastructure delivery models such as IaaS, private clouds, and software-defined data centers (SDDC) are foundations for the NGDC. In an era where IT is expected to ensure productiongrade support with a plethoric flow of new applications and data, these models demonstrate how to eliminate bottlenecks, increase self-service, and move the business forward. The NGDC applies a software-defined everything (SDx) discipline in a traditional, hardware-centric business to gain business advantage.
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SolidFire_NetApp
Published By: VMware     Published Date: Jul 01, 2016
Cloud computing adoption continues to expand as the overall benefits of cloud (cost efficiency, self-service, and IT standardization) are becoming more broadly recognized. While private cloud is the primary type of cloud infrastructure that is in use today, organizations are finding that cloud can no longer be a standalone IT sourcing and consumption model. Enterprises demand greater flexibility and scalability, leading them to invest in hybrid cloud models, which supply them with a seamless application, data, and management environment across all of their IT resources. IDC expects that the percentage of users who adopt private or public cloud models will diminish over the next several years, as enterprises increasingly choose to implement a hybrid cloud model.
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vmware data center, vcloud air, vsphere, hybrid cloud, public cloud, private cloud, disaster recovery, data center extension
    
VMware
Published By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
CA Technologies automation solutions help organizations increase business productivity by simplifying the management of complex workloads and empowering development teams with self-service tools that accelerate the development and delivery of new and enhanced applications. CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize from automation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA on their organizations. To better understand the benefits, costs, and risks associated with CA workload automation (WLA) solutions, Forrester interviewed an existing customer with years of experience using CA. The organization that Forrester interviewed manufactures consumer electronics that it sells through retailers around the globe. Download this whitepaper to find out more.
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CA Technologies_Business_Automation
Published By: Oracle Analytics     Published Date: Oct 06, 2017
Empowered with mobile and cloud-based access to a myriad of products and services, customers now have a variety of options at their fingertips with regards to partnerships. Enterprises that do not follow the ever-changing tastes and preferences of their customers, or that wait too long to react, will fall behind and fail. Across functions, business professionals readily require big data tools and insights to understand and serve these customers. It is no longer an option for business users to rely on IT to deliver customer and other relevant analytics. On the flipside, handing the analytics reins entirely to business users can make governance nearly impossible. Organizations must find balance in a new approach in which IT mostly governs and curates data while business users are empowered to derive insights from data mostly ontheir own without delay.
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Oracle Analytics
Published By: Oracle Analytics     Published Date: Oct 10, 2017
How are organizations balancing self-service analytics and data governance today? What are the trends for tomorrow? Many organizations are on their way to achieving self-service analytics maturity through the use of intuitive data visualization technologies aimed at non-technical users; as well as various tactics that reduce reliance on IT. But handing the analytics reins entirely to business users can make governance nearly impossible. As a result, organizations are increasing investments in modern analytics platforms that enable a balance between IT governing and curating data, empowering business users to derive insights from data mostly on their own and without delay. Join guest speaker, Forrester Research VP and Principal Analyst, Boris Evelson and Oracle Analytics Senior Group Director, Jose Villacis as they discuss insights from an Oracle-commissioned study of North American enterprise analytics leaders.
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Oracle Analytics
Published By: Oracle Analytics     Published Date: Oct 10, 2017
How are organizations balancing self-service analytics and data governance today? What are the trends for tomorrow? Many organizations are on their way to achieving self-service analytics maturity through the use of intuitive data visualization technologies aimed at non-technical users; as well as various tactics that reduce reliance on IT. But handing the analytics reins entirely to business users can make governance nearly impossible. As a result, organizations are increasing investments in modern analytics platforms that enable a balance between IT governing and curating data, empowering business users to derive insights from data mostly on their own and without delay.
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Oracle Analytics
Published By: Box     Published Date: Nov 06, 2019
This IDC study represents a vendor assessment of SaaS and cloud-enabledenterprise content application software vendors as of 2019 through the IDC MarketScape methodology at a worldwide level. This assessment presentsboth quantitative and qualitative characteristics of cloud content management applications in the market, as it relates to the planning, budgeting, and forecasting tasks that are typically conducted in support of managing and processing content in a global setting. The evaluation is based on acomprehensive and rigorous framework that assesses each vendor relative to the criteria and to one another.It was a requirement that the content application not only runsin a cloud setting but also takes advantage of the cloud constructssuch as multiregional data and process orchestration,scale and elasticity of users and data,distributed agility with edge computing,and self-service purchasing and provisioning of modules. To learn more download today!
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Box
Published By: Box     Published Date: Nov 07, 2019
This IDC study represents a vendor assessment of SaaS and cloud-enabled enterprise content application software vendors as of 2019 through the IDC MarketScape methodology at a worldwide level. This assessment presents both quantitative and qualitative characteristics of cloud content management applications in the market, as it relates to the planning, budgeting, and forecasting tasks that are typically conducted in support of managing and processing content in a global setting. The evaluation is based on a comprehensive and rigorous framework that assesses each vendor relative to the criteria and to one another. It was a requirement that the content application not only runs in a cloud setting but also takes advantage of the cloud constructs such as multiregional data and process orchestration, scale and elasticity of users and data, distributed agility with edge computing, and selfservice purchasing and provisioning of modules.
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Box
Published By: Workday UK     Published Date: Aug 18, 2019
How can you put the power of real-time analytics into the hands of business users? Watch this video to learn about the technologies surrounding self-service analytics and data integration, and how you can use them to lead a data-driven organisation.
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workday, workforce technology, digital strategy
    
Workday UK
Published By: Oracle PaaS/IaaS/Hardware     Published Date: Jul 25, 2017
Get a closer look at the roles of collaboration, self-service and engagement as we examine the results of a recent CMSWire survey.
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Oracle PaaS/IaaS/Hardware
Published By: HP - Enterprise     Published Date: Jun 04, 2013
Businesses are overwhelmed with data; it’s a blessing and a curse. A curse because it can overwhelm traditional approaches to storing and processing it. A blessing because the data promises business insight that never existed earlier. The industry has spawned a new term, “big data,” to describe it. Now, IT itself is overwhelmed with its own big data. In the press to roll out new services and technologies—mobility, cloud, virtualization—applications, networks, and physical and virtual servers grow in a sprawl. With them comes an unprecedented volume of data such as logs, events, and flows. It takes too much time and resources to sift through it, so most of it lies unexplored and unexploited. Yet like business data, it contains insight that can help us solve problems, make decisions, and plan for the future.
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data research, big data, virtualization, applications, networks, productivity, project management, service management
    
HP - Enterprise
Published By: Oracle     Published Date: May 05, 2017
Digitale Technologien verändern die moderne Geschäftswelt in jeder Hinsicht. Dadurch, dass Meinungen, Wissen und Self-Service- Funktionen heutzutage von nahezu jedem Gerät und jedem Standort aus zugänglich sind, hat sich die Art und Weise, wie wir unser Geschäfts- und Privatleben führen, stark verändert.
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Oracle
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