Published By: Zendesk
Published Date: Jun 29, 2018
Zendesk Support helps you improve relationships with your customers and provide them with a seamless experience. Improve customer satisfaction, increase agent productivity, scale your support operation, and better manage your team. Watch the demo and take advantage of your support efforts to benefit your entire company.
Published By: Red Hat
Published Date: Aug 22, 2018
In the emerging digital enterprise, there’s a good chance some application development will be taking place outside the information technology department. It’s not that the role of IT is in any way being diminished – in fact, IT managers are getting busier than ever, overseeing the technology strategies of their enterprises. Rather, the pieces are in place for business users to build and configure the essential business applications they need, on a self-service basis, with minimal or no involvement of their IT departments.
As the world moves deeper into an era of ongoing disruption from digital players – be they startups, or teams within established enterprises – technology has become an essential part of every job, from the boardroom to the boiler room. Accordingly, the discipline of IT is no longer confined to the data center or development shop. Many business managers and professionals are building, launching or downloading their own applications to achieve productivity and respond
"Existing security controls are outmatched — at best static and reactive. Current layers likely aren’t protecting you against all attack vectors, like the vulnerable back door that is recursive DNS. And security mechanisms that frustrate, impede, or disallow legitimate users, devices, or applications will have low adoption rates and/or will curtail productivity. Benign users may even circumvent these processes, further undermining your corporate security posture and creating more gaps in your defense-in- depth strategy.
One of the many use cases associated with a zero trust security strategy is protecting your network — and most importantly, your data — from malware. "
To remain competitive, executives must embrace change and equip employees to do the same. Conrad Electric, a 95-year-old online retail company, took just 4 months to migrate to G Suite, providing 4,000 of their employees with more transparent and agile collaboration capabilities. Read this Google Cloud report and get insights to creating a culture where people — combined with productivity tools — can reach their full potential.
As map providers move to a highly modular, platform-centric approach, get an understanding of how fleet and logistics software providers can deliver more value in their solutions to enhance efficiency, productivity, and safety. In this report by Counterpoint Technology Market Research, learn why HERE’s Open Location Platform – described as super-rich, always up-to-date, and a neutral offering – is a leader in the location data arena.
Published By: Mimecast
Published Date: Aug 16, 2018
Email. You use it constantly. And it’s the number-one application to keep your organization functioning, lines of communication flowing, and productivity seamless. Organizations need email to stay up-and running all the time. After all, it’s supposed to just work, right?
This is where trouble often sets in. Cybercriminals use email constantly, too. It’s the number-one vector used to initiate attacks like malware delivery (think ransomware), impersonations and phishing attacks. In fact, almost 90% of organizations* have seen the volume of phishing attacks either rise or stay the same over the past 12 months. Internal threats have also been on the rise: Most organizations have encountered internal threats driven by careless employees (88%), compromised accounts (80%) or malicious insiders (70%) over the last year.
Published By: Lookout
Published Date: Apr 18, 2018
The world has changed. Yesterday everyone had a managed PC for work and all enterprise data was behind a firewall. Today, mobile devices are the control panel for our personal and professional lives. This change has contributed to the single largest technology-driven lifestyle change of the last 10 years.
As productivity tools, mobile devices now access significantly more data than in years past. This has made mobile the new frontier for a wide spectrum of risk that includes cyber attacks, a range of malware families, non-compliant apps that leak data, and vulnerabilities in device operating systems or apps. A secure digital business ecosystem demands technologies that enable organizations to continuously monitor for threats and provide enterprise-wide visibility into threat intelligence.
Watch the webinar to learn more about:
What makes up the full spectrum of mobile risks
Lookout's Mobile Risk Matrix covering the key components of risk
How to evolve beyond mobile device management
Published By: ServiceNow
Published Date: Sep 18, 2018
Worldpay deployed ServiceNow Performance Analytics to replace multiple data tools and promote the use of analytics throughout its organization for improved decision making. Nucleus found the project enabled the company to boost analyst productivity, while simultaneously increasing data accessibility and engagement for hundreds of additional employees.
Download this case study to learn more
Gartner named Akamai a Leader in their 2017 Magic Quadrant for Web Application Firewalls.
A web application firewall is an essential element in your defense against application-layer attacks, which pose an ever-greater threat to productivity and security.
The Akamai approach to WAF combines:
An anomaly detection model
A repeatable testing framework to measure effectiveness
Threat intelligence to identify the latest threats
A cloud platform for global scale
Managed security services to help organizations better protect their websites and web applications over time
Published By: OC Tanner
Published Date: Jun 12, 2018
Employee recognition is more than an HR program—it has a profound impact on an organization’s workplaceculture and bottom line.
Employee recognition has a strong influence on an organization’s workplace culture. Research on 10,000 employees in 12 countries shows that organizations who have a great culture are:
• 54% more likely to have employees that are Promoters on the standard NPS scale
• 53% more likely to have highly engaged employees
• 29% more likely to have employees innovating and performing great work
• 27% more likely to have increased in revenuelast year
• 25% more likely to have growth in team size in the last year1
By creating a great workplace culture employees want to engage with, you’ll see an improvement in business results. Employee recognition touches every aspect of your company culture and your employee experience—from recruiting, to engagement, productivity, innovation, and retention.
Attracting & retaining talent are two of the most important functions of an HR organization, but paper has a nasty habit of tying up HR resources and keeping them from adding strategic value to the business. What’s more, new and existing employees must often wade through stacks of paper at various times throughout their tenure, which can reduce productivity, create frustration, and impact employee morale. This eBook will show you how these paper pains manifest for employees and HR at each stage of the employee lifecycle – and what impact they can have on the business as a whole. You will also learn how adoption of technologies like DocuSign can lead to a competitive advantage in HR.
"Banking is going through a digital revolution.
Read the eBook and learn how DocuSign helps banks digitize both internal and external mission-critical processes to achieve:
• 80% faster cycle times
• 93% fewer errors and millions of dollars in savings and productivity gains
• 10% improved customer experience"
"Every organisation already has a system of agreement. It's how written agreements get prepared, signed, enacted, and managed. But typically, it involves a messy, improvised mix of printing, signing, scanning, faxing, and overnighting paper agreements. These needlessly slow legacy processes add costs to agreements due to wasted productivity and materials.
It's time for a change.
The DocuSign System of Agreement Platform connects the world's No. 1 eSignature technology to every other aspect of the agreement process. Read this white paper to learn how to modernise your System of Agreement, including how to:
- Prepare agreements with a high degree of automation
- Sign agreements quickly and securely
- Act on agreement terms after signing
- Manage agreements with flexible options"
Learn more about the cost savings and business benefits enabled by SAP S/4HANA - One of the companies reduced inventory carrying costs valued at nearly $6.7 million, reduced staff required to manage ongoing operations for a benefit of over $6 million and avoided downtime inherent in legacy systems that impacted productivity.
Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.
When augmenting the benefits package
for your organization, it’s natural to focus
on traditional perks that employees have come to
expect: PTO, health insurance, and maybe a tuition
assistance credit here or there. But if you’re looking
for creative and effective ways to stimulate
employee engagement while also driving business
results, you’ll want to consider the powerful impact
of offering language-learning opportunities.
Why language learning? It offers immediate and
long-term benefits to both employees and employers.
Research shows that organizations that offer access
to language learning see an increase in employee
engagement factors like loyalty, morale, and
productivity, which in turn boosts business performance
factors such as customer satisfaction
and internal communications.
Where’s the connection? And how can you reproduce
these benefits within your organization? This
playbook offers a deeper look at why language
learning has such a positive influence on employee
While simple fixes may cost a few thousand dollars, lost revenue from equipment failures can run into the millions of dollars in lost productivity and replacement costs. There can be longer-term impacts, too, if the downtime inhibits a manufacturer’s ability to meet customer needs.
That’s why it is important for companies to think about lubrication and equipment maintenance holistically, recognizing that short term cost savings may be leading to bigger, preventable expenses over the long term.
By adopting a total cost of ownership (TCO) program, companies can find efficiencies they didn’t even know existed and reap benefits they didn’t realize were possible. Download our white paper, “The Cost Reduction Game,” to learn more about how a TCO program can help increase equipment reliability, extend equipment life, and lower energy costs.
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
The proliferation of communications channels has set expectations around cost and productivity
benefits. Unified Communications (UC) is proffered as a way of helping bring them all together, but
companies struggle to justify the business case for it. Against this background, how important is UC as an approach to streamlining communications, and how can businesses exploit it?
Published By: MuleSoft
Published Date: Jul 13, 2018
"Businesses are currently experiencing a generational shift in competitive and operational environments due to a convergence of technological, social, and economic forces. A single characteristic is emerging as the key factor that determines a company’s success: speed.
API-led connectivity is the integration approach that will provide the speed organizations are looking for. It provides an approach for connecting and exposing assets. With this approach, companies can deliver today’s projects faster than ever before while also building an infrastructure to increase productivity on future projects and an enterprise ready for change.
In this paper, you'll learn:
-How to adopt an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable building blocks, exposed by APIs.
-How to structure these building blocks across distinct systems, process and experience layers, to achieve both greater organizational agility and