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Published By: Polycom     Published Date: Oct 23, 2019
Download the Frost & Sullivan analyst report to learn more about the growing need for productive huddle rooms and how to optimize them for your business.
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Polycom
Published By: Interactions     Published Date: Oct 29, 2019
When building the ideal customer experience, it will be important to have cohesive, convenient, and productive customer interactions, no matter what stage of the customer journey. Technology will no doubt be at the forefront to integrate these qualities into every customer interaction at scale. Therefore, when choosing a customer care technology like an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of technology, but to make sure that it is enhancing the overall customer experience.
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Interactions
Published By: Interactions     Published Date: Oct 29, 2019
We all know that the customer experience is a big deal. By 2020, customer experience will overtake price and product as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant. We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
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Interactions
Published By: Dell EMEA     Published Date: Sep 09, 2019
En matière de longévité, nul ne peut rivaliser avec Dell. Non seulement nos machines disposent de la capacité, de la facilité de gestion et des fonctions de sécurité qui ont gagné la confiance du secteur IT, mais elles sont en plus conçues pour de longs cycles de vie, ce qui réduit les coûts de gestion des déchets et de recyclage. Il n’est donc pas étonnant qu’elles soient sur le marché depuis si longtemps. Et nous ne nous arrêtons pas là. Notre gamme continue d’évoluer, avec de nouvelles fonctions futuristes. Le Dell Latitude 7400 2-en-1 propose la nouvelle fonctionnalité Dell ExpressSign-in pour détecter la présence des utilisateurs, démarrer le système en à peine une seconde et les connecter par reconnaissance faciale avec Windows Hello. Les utilisateurs n’ont qu’à s’asseoir devant leur machine pour se mettre au travail. Plus besoin de faire Ctrl+Alt+Suppr ni même d’appuyer sur le bouton d’alimentation. En fait, il s’agit du premier PC à utiliser un capteur de proximité, basé sur l
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Dell EMEA
Published By: SADA     Published Date: Oct 25, 2019
Millennials will soon be the largest demographic in the workforce, and they want to use cloud-based tools that promote work/life balance (and integration) and collaboration. G Suite fosters the group culture and flexible working environment these younger workers crave.
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SADA
Published By: SADA     Published Date: Oct 25, 2019
Google commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying G Suite. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of G Suite on their organizations. Google G Suite offers a set of work applications that help organizations transform their businesses. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed eight enterprise customers with years of experience using G Suite.
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SADA
Published By: SADA     Published Date: Oct 25, 2019
To compete in the modern digital world, you need a content-centric platform that provides file security and supports real-time collaboration. Learn how G Suite effectively, safely, and intelligently enables teams to work together.
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SADA
Published By: Kindred Hospital Rehabilitation Services     Published Date: Jul 10, 2019
Rehab programs will experience a major infux of medically complex patients, including those with neurological conditions, in the coming decades. The drastic increase is being spurred by an aging population. For instance, stroke prevalence is expected to rise by 21% by 2030, and more than 1.2 million citizens are projected to have Parkinson’s disease. This leaves rehab leaders with one signifcant question: What can be done to prepare for the increase of medically complex patients? By evolving to meet the needs of this changing population, rehab programs can successfully meet the challenge, providing patients with the highest level of care while achieving greater performance standards. In this whitepaper, we’ll examine the three areas that drive the greatest impact on treating medically complex patients: • Clinical staff • Tech innovation • Patient and family member experience
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Kindred Hospital Rehabilitation Services
Published By: Kindred Hospital Rehabilitation Services     Published Date: Aug 26, 2019
Research has demonstrated enhanced technology can improve communication between patients, families and care providers, improve motivation, and has the potential to effect better outcomes and higher levels of patient satisfaction. Additionally, better technology also makes the workplace more appealing to employees. With the investment and complexity involved, how can health systems utilize technology in the most efficient and effective ways to drive business results?
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Kindred Hospital Rehabilitation Services
Published By: SendBird     Published Date: Nov 14, 2019
On this webinar, Accolade Director of Product Management, Hiren Bhavsar and Director of User Experience, Christine Eng shared how Accolade uses in-app messaging to provide better patient engagement and continual care. In this replay you will learn: Why chat is an important piece in delivering better healthcare experience for Accolade How Accolade went about creating a chat experiences for their members How you can plan your in-app chat strategy
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SendBird
Published By: SendBird     Published Date: Nov 14, 2019
Why buyer-to-seller chat for marketplaces? Experts understand marketplace apps as a challenge in scaling both supply- and demand-side at the same time. Once trust and sufficient liquidity are achieved, the value of marketplaces shift to fostering transparent and efficient transactions. There’s no better way to connect buyer and seller than in-app messaging. Real-time messaging connects your marketplace’s buyers and sellers across multiple apps and platforms so they can engage and inform both supply and demand to transact more quickly. This creates more efficient transactions for the marketplace platform. Jeff Jordan, former eBay and current General Partner of Andreessen Horowitz, said that to manage a marketplace well you need to “Maintain complete transparency in the marketplace so that participants (especially buyers but sellers too) have perfect information on products and their pricing [...] Focus heavily on safety so the marketplace is as safe as possible to create the trust requi
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SendBird
Published By: SendBird     Published Date: Nov 14, 2019
Media brands are beginning to see that while their content generates excitement, all of their audience engagement takes place on external platforms. As a result, companies such as Facebook and Twitter control the audience’s experience — and reap the many benefits of hosting conversations and interactions surrounding content they did not create. For customers, this fragmented landscape creates a disjointed user experience because they’re forced to constantly switch between applications and risk missing the action in the process. They use one app to consume content, another app to discuss with friends, and yet another app to chat with the broader community.
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SendBird
Published By: NTT Ltd.     Published Date: Aug 15, 2019
As businesses are driven to digital transformation by changing market forces and customer expectations, many are looking to new technologies, including new infrastructure environments, as enablers. As a result, we are seeing a near-universal appetite for hybrid outcomes as business functions are executed across multiple on-premises and external infrastructure environments in pursuit of agility, cost, performance and other business benefits. Hybrid IT has become a key strategic imperative for a large portion of enterprises, impacting their IT objectives and expectations, and likely leading to new engagements with service provides for help designing, building and operating hybrid environments.
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NTT Ltd.
Published By: Riskified     Published Date: Oct 11, 2019
Learn how to provide the omnichannel flows shoppers expect, without compromising the customer experience.
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Riskified
Published By: Riskified     Published Date: Oct 11, 2019
See how fraud rings outsmart fraud management systems and learn how to stop them.
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Riskified
Published By: Riskified     Published Date: Nov 04, 2019
To maximize success, eCommerce merchants need to be familiar with the unique shopping behavior and fraud trends of the holiday season. We’ve identified six key ‘sub-seasons’ and insights pertaining to geographies, channels and shipping methods - to give actionable tips to ensure a safe and profitable season. This report explores how merchants can stay competitive and boost revenue, while meeting the sophisticated expectations of holiday shoppers. What you will get from this report: 1. Tools to enable more cross-border eCommerce: Get insights to help you capitalize on the holiday season’s opportunities 2. Fraud trends for different segments of the holiday season: Better manage risk during the most lucrative quarter for eCommerce merchants 3. Insights on six key holiday sub-seasons: Identify unique consumer preferences to boost revenue
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Riskified
Published By: Corrigo     Published Date: Nov 01, 2019
PropTech is disrupting the facilities management and real estate industries – from big data and IoT to artificial intelligence and augmented reality. The latest advances in PropTech are accelerating change in facilities management like never before, driving bottom line value and helping future-proof FM operations. The promise of PropTech is why our Corrigo team is investing so heavily in frictionless, self-learning platforms to help our clients use technology to truly transform their businesses. But as we amplify FM ops with new technology, we are just as passionate about helping our clients optimize their current processes. Why? Because making even small changes today can mean huge savings for their bottom line. In fact, 80% of organizations are leaking more FM value right now than they could immediately gain with new, emerging tech strategies. That’s no small leak – it’s a staggering loss for organizations of all sizes. After analyzing 700 million facilities management transactions a
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Corrigo
Published By: Corrigo     Published Date: Nov 01, 2019
Think about all the ways your life today is different than it was ten years ago. Think about how you shop, how you get around, how you plan travel, and how you stay in touch. So many things that used to be a hassle are now almost effortless. If your life feels different, it’s because you’re living in a new era – what experts are calling the 4th Industrial Revolution. You’ve probably heard some of the more catch-phrased components – big data, artificial intelligence, deep analytics. Some of these still seem like science fiction, but they are very real, very active, and crucial parts of what we at Corrigo call the Intelligence Economy. In the Intelligence Economy, data is collected, crunched, and activated to solve problems and create greater value for customers, partners, and employees. It’s the information, insights, and automations that enhance experiences, predict needs, strengthen connections, and deliver the right info or action at the right time, in the right way. And the Intellig
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Corrigo
Published By: KPMG     Published Date: Oct 15, 2019
We’re seeing a global trend towards responsible investing. Increasingly, institutional investors are recognising the potential for ESG factors to affect the valuation and financial performance of the companies they invest in. At the same time, consumer demand for responsible investments is surging, especially from the younger generation. “Responsible” or “sustainable” finance and a focus on environmental, social and governance (ESG) factors have moved firmly into the mainstream today. This booklet presents the proof to address the issues around responsible investment implementation: statistics from across investment markets that show how significant this shift is.
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KPMG
Published By: KPMG     Published Date: Oct 15, 2019
Around the globe, voices clamoring for climate-aware investing and carbon controlsare increasing. Demand for ethical treatment of employees, customers and other stakeholders is also growing, as is indignation about poorly-managed companies. Companies are subject to an increasing set of non-financial reporting requirements relating to environmental, social and governance (ESG) factors. A swathe of new requirements will soon impact the investment and lending appetites of EU financial institutions. Coupled with increasing investor demands, these new rules could have a profound impact on companies’ ability to raise capital, within the EU and beyond.
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KPMG
Published By: KPMG     Published Date: Oct 15, 2019
Environmental/climate change risk, disruptive technologies and a return to territorialism were ranked the top threats to company growth. Specifically, 68 percent of CEOs agreed that their organisational growth will be determined by their ability to anticipate and navigate the global shift to a low-carbon, clean technology economy. Read now KPMG's CEO outlook report to understand what is on top of the asset management CEO agenda and to find out what investments CEOs are prioritising to improve organisation’s resilience.
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KPMG
Published By: KPMG     Published Date: Oct 15, 2019
Welcome to the latest edition of KPMG’s The Pulse of Fintech — a biannual report showcasing key activities and trends within the fintech market globally and in key regions around the world. This edition provides a global overview of key investment trends and highlights in the wealthtech and proptech sectors in H1-2019. Read now.
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KPMG
Published By: KPMG     Published Date: Oct 15, 2019
The asset and fund management industry has grown signifcantly in the last decade, with surveys indicating about 65 percent growth since 2007, to over USD 80 trillion in assets under management worldwide. As its importance to the world financial system – linking those with money to invest with enterprises and activities that require funding – is increasingly recognized, so both the industry and the regulators that police the sector become more prominent. The industry and regulators are coming under pressure from a range of “external” voices – demanding investors and consumer groups, clamoring political and economic needs, changing priorities and hopes of civil society, an increasingly noisy press, the explosion in social media and the rapid growth of new technologies. This sea of voices is directly influencing the regulatory agenda and increasing expectations on the industry. A fundamental rethink of firms’ mindset and investment offerings is required.
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KPMG
Published By: Matrixx Software - Kingpin     Published Date: Nov 07, 2019
Do you have a plan for turning 5G excitement into revenue? Will your 4G pricing strategies still work, or will the market switch to speed tiers, hyper-segmented offers and other new monetization techniques. Download our latest eBook to learn about: The most promising Consumer, Enterprise and IoT use cases The Customer Proposition for each use case How Service Providers can turn new opportunity into revenue
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Matrixx Software - Kingpin
Published By: Matrixx Software - Kingpin     Published Date: Nov 07, 2019
Achieving long-term profitability for 5G will require a major shift in thinking for many operators. Given the investments and capacity upgrades involved, simply treating 5G as just “another G” is a doomed strategy. Instead, 5G must be seen as an opportunity to re-energize the Telco business model and to move away from traditional commoditized network offerings. Download the discussion paper to learn: Five key questions the Telco C-suite should be asking to drive sustained 5G profitability Why 5G will require a major change in business strategy and IT delivery models How 5G can re-energize the Telco business model
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Matrixx Software - Kingpin
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