Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
We all know that employee engagement is important. Employees that are aligned with their goals, aware of their performance gaps, and motivated to improve, perform better. It’s stating the obvious. The big question is how to get there, and whether technology can help us do this at scale. This is where most digital motivation initiatives hit a wall. A new breed of next generation performance and feedback systems are attempting to do just that: creating and maintaining a continuous personalized conversation between employees and managers with regards to performance, development and goals.
In online marketing, personalizing messages and promotional activities has been possible for some time. It is called “Marketing Automation”. Hubspot, one of the pioneers in this field, defines it thus: “software that exists with the goal of automating marketing actions. Many marketing departments have to automate repetitive tasks such as emails, social media, and other website actions. The technology of
Businesses expect IT management to demonstrate their contributions to end-user benefits and the bottom line while addressing immediate needs and long-term performance management goals. This white paper presents IT2020, a new performance management paradigm for meeting both of these expectations.
Network performance management tools can drive operational efficiency and improve network
uptime, but many network managers haven’t adopted such tools. The potential benefits of a
performance management tool are substantial, but network managers must make a business
case for such investment. This white paper reveals why network operations teams should invest
in network performance management solutions, and how they can justify to IT management and
CIOs that the tool will deliver a substantial return on investment, along with improving IT’s ability to
support business goals.
Published By: Prophix
Published Date: May 31, 2016
Watch how Prophix empowers you with monitoring reports and analytics to support a continuous process that involves the input of employees from across the organization. With Prophix, you can evaluate your corporate performance from both high-level and granular views. And by ensuring that you keep an eye on the alignment of business goals and the company’s progress, you will enjoy a valuable tool for facilitating informed decision making.
In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Don’t settle for "one less" - get the right solution for your business with RCN Business Services.
RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions.
We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution.
RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services.
Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution.
Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a business’s success and growth.
Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
Effective metrics and measurements are critical to running a high performance business. Properly applied, they lead you to better insights, better decisions and better business outcomes. They provide feedback to spark improvement and create learning opportunities. They help you identify the right outcomes that drive you toward your business goals. Unfortunately, many businesses misuse these powerful tools in ways that actively destroy the agility they seek to create. In this paper, we highlight nine mistakes organizations make involving agile measurement at enterprise scale—and how to do it right.
Suddenly, the network is cool again. Tech trends such as the Internet of Things, software-defined networking and growing end-user expectations all add up to a demand for “dialtone” network performance and reliability. But as the data deluge continues to accelerate, and as organizations continue to rely on multiple clouds to achieve business goals, how can the network keep up, much less meet tomorrow’s demands?
This e-book looks at the trends that are impacting the enterprise network—the modern network—the issues it creates for NetOps professionals, and how organizations can act today to plan for tomorrow.
Do your leaders have what it takes to generate improved performance and execution from their employees. Get your report now, compliments of SuccessFactors, and ensure that your business has the leadership capital it needs.
With today's shortage of critical talent, strategic workforce planning is one of HR's most important responsibilities. Discover the common pitfalls that trap many companies-and how to avoid them. Get your compliments report from SuccessFactors now.
These days, a company success depends on whether it hired the right people to effectively execute its strategies. Download this paper, compliments of SuccessFactors, and learn the critical questions you should ask before interviewing talent.
Technology plays an integral role in enabling businesses to have access to insightful analytics. By providing metrics on core workforce facts, workforce financials, productivity and performance, talent development and succession and human capital risk, companies are able to identify those 10- 15 metrics most important to business goals. This will enable them to present the Board of Directors with a comprehensive and concise story of workforce capabilities. The best place, we suggest, is with expert, practical guidance. Download this informative resource.
In today’s economy, you must be able to simultaneously train your employees to execute more effectively and increase retention. Learn how to accomplish this by tying learning directly to performance, and about the benefits achieved.
Create an environment where employee and managers can track assigned activities, communicate job performance expectations, and define goals that are aligned to business objectives. Performance management ensures that everyone is focused on the right initiatives to deliver results.
Check out the latest Total Picture Radio interview with Ronald M. Katz. Discussion includes how top performing organizations are using talent analytics to measure and manage individual performance against goals.
Effectively using and managing information
has become critical to driving growth in areas
such as pursuing new business opportunities,
attracting and retaining customers, and
streamlining operations. In the era of big data,
you must accommodate a rapidly increasing
volume, variety and velocity of data while
extracting actionable business insight from that
data, faster than ever before.
These needs create a daunting array of
workload challenges and place tremendous
demands on your underlying IT infrastructure
and database systems. In many cases, these
systems are no longer up to the task—so it’s
time to make a decision. Do you use more staff
to keep up with the fixes, patches, add-ons and
continual tuning required to make your existing
systems meet performance goals, or move to a
new database solution so you can assign your
staff to new, innovative projects that move your
Performance management works hand-in-hand with every phase of the employee lifecycle: learning and development, succession, and even recruiting. Creating a true performance management culture drives employee engagement and retention as well as your bottom line.
Download "The True Cost of Not Having Performance Management" to learn how to make the case to execs that investing in performance management drives growth.
This brief will uncover:
• How smarter recruiting leads to more impactful workers
• Strategies for connecting performance to learning
• How to create a development plan that matches to performance goals
Download the brief to see more proven solutions for building a strong performance management culture!
Published By: SundaySky
Published Date: Mar 06, 2018
Cox Communications has been a SundaySky customer for five years, running personalized video ad programs through traditional video publisher channels. At the end of 2016, Cox Communications expanded that program to Facebook to see if greater levels of personalization and performance could be achieved by combining the dynamic capabilities of SmartVideo technology with the reach of the Facebook ads platform.
The program targets recent Cox website visitors on Facebook and delivers them a relevant video ad with offers related to products and services they had viewed on Cox.com. The program leverages SundaySky’s SmartVideo platform to achieve Cox’s online revenue goals of maximizing the number of revenue-generating orders on its website while also lowering the cost per acquisition (CPA) as the program optimizes.
Published By: ServiceNow
Published Date: Sep 18, 2018
Where are you on the journey to performance analytics excellence? Almost all businesses use some form of analytics, but many are still not applying them to measure performance against quantifiable goals. Use this maturity model to see how far you’ve come on the path to performance analytics—and how far you need to go. No matter where you’re starting from, there’s a path to performance analytics.
Discover how ServiceNow Performance Analytics could benefit your business by downloading this eBook.
Published By: XpertHR
Published Date: Oct 23, 2017
Year after year, studies show that businesses with higher engagement also have higher performance, and vice versa. The
goals of high engagement and high performance are not mutually exclusive; they are mutually dependent. A team of
employees works at its optimum when management focuses on employee engagement while remaining performance oriented.
Setting goals is critical, but also misunderstood; so how can SMB leaders create a stronger goals-based culture to deliver the growth that employees crave?
Check out “Setting & Aligning Goals: How More Strategic Performance Management Builds a Better Workforce” to learn about how a more innovative approach to goals fuels both employee development and a healthier bottom line. This brief will show you:
• The power of aligning employee goals with the company vision
• Why goals should be SMART and CLEAR
• How to track goals in a more meaningful way
Download the brief today and learn how to make goals more impactful!
62% of employees say they don’t see changes occur from feedback they give during performance reviews.
Performance reviews help companies and managers evaluate an individual’s performance, but what they don’t do is help employees improve and grow. Why? Performance reviews must go beyond talk of achievements and shortcomings and take steps to offer opportunities and solutions for employees.
In this quick, two-page guide, you’ll learn about:
• Why performance reviews need a follow-up development plan
• Give employees greater career satisfaction by understanding their career path
• The power of specific and actionable goals in performance reviews
• How data can help you set employees up for success
• Why learning and development is necessary to transform your workforce
Get your copy and learn how to leave your employees empowered.
90% of employees think annual reviews aren’t accurate, so how can managers flip the script and deliver more meaningful, growth-focused performance evaluations?
Download “Reap What You Sow: How Fostering a Culture of Ongoing Performance Reviews Drives Growth” to learn why making performance management a continuous process, not a yearly or semi-yearly one, leads to more revenue and a more powerful workforce.
This guide will show you:
• Why you should make performance reviews ongoing
• How to align employee goals with the organization’s vision
• The positive impact training has on the bottom line
Check out the guide today and learn additional best practices for creating a performance management culture!
Let me know if you have any questions.
As much as we try to avoid it, performance reviews seemingly boil down to last minute gathering of notes and memories, prodded by HR chasing you down to meet deadlines.
Sound familiar? The cycle can be broken. In our latest ebook, learn about 5 strategies that help you have a more effective performance review season. Learn how to:
• align employee goals to company goals
• provide continuous feedback and coaching
• tie performance reviews to learning opportunities
• use all of the data collected to make informed and actionable decisions
Avoid the performance review spiral, download “5 Strategies for More Effective Performance Reviews” today!