We all know that the customer experience is a big deal. By
2020, customer experience will overtake price and product
as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant.
We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
Published By: SendBird
Published Date: Nov 14, 2019
Why buyer-to-seller chat for marketplaces?
Experts understand marketplace apps as a challenge in scaling both
supply- and demand-side at the same time. Once trust and sufficient liquidity
are achieved, the value of marketplaces shift to fostering transparent and
There’s no better way to connect buyer and seller than in-app messaging.
Real-time messaging connects your marketplace’s buyers and sellers across
multiple apps and platforms so they can engage and inform both supply and
demand to transact more quickly. This creates more efficient transactions for
the marketplace platform.
Jeff Jordan, former eBay and current General Partner of Andreessen
Horowitz, said that to manage a marketplace well you need to “Maintain
complete transparency in the marketplace so that participants (especially
buyers but sellers too) have perfect information on products and their
pricing [...] Focus heavily on safety so the marketplace is as safe as possible
to create the trust requi
Published By: NTT Ltd.
Published Date: Aug 15, 2019
As businesses are driven to digital transformation by changing market forces and customer expectations, many are looking to new technologies, including new infrastructure environments, as enablers. As a result, we are seeing a near-universal appetite for hybrid outcomes as business functions are executed across multiple on-premises and external infrastructure environments in pursuit of agility, cost, performance and other business benefits. Hybrid IT has become a key strategic imperative for a large portion of enterprises, impacting their IT objectives and expectations, and likely leading to new engagements with service provides for help designing, building and operating hybrid environments.
Published By: Riskified
Published Date: Nov 04, 2019
To maximize success, eCommerce merchants need to be familiar with the unique shopping behavior and fraud trends of the holiday season. We’ve identified six key ‘sub-seasons’ and insights pertaining to geographies, channels and shipping methods - to give actionable tips to ensure a safe and profitable season. This report explores how merchants can stay competitive and boost revenue, while meeting the sophisticated expectations of holiday shoppers.
What you will get from this report:
1. Tools to enable more cross-border eCommerce:
Get insights to help you capitalize on the holiday season’s opportunities
2. Fraud trends for different segments of the holiday season:
Better manage risk during the most lucrative quarter for eCommerce merchants
3. Insights on six key holiday sub-seasons:
Identify unique consumer preferences to boost revenue
Published By: Corrigo
Published Date: Nov 01, 2019
PropTech is disrupting the facilities management and real estate industries – from big data and
IoT to artificial intelligence and augmented reality. The latest advances in PropTech are
accelerating change in facilities management like never before, driving bottom line value and
helping future-proof FM operations. The promise of PropTech is why our Corrigo team is investing
so heavily in frictionless, self-learning platforms to help our clients use technology to truly
transform their businesses.
But as we amplify FM ops with new technology, we are just as passionate about helping our clients
optimize their current processes. Why? Because making even small changes today can mean huge
savings for their bottom line. In fact, 80% of organizations are leaking more FM value right now
than they could immediately gain with new, emerging tech strategies.
That’s no small leak – it’s a staggering loss for organizations of all sizes. After analyzing 700
million facilities management transactions a
We’re seeing a global trend towards responsible investing. Increasingly, institutional investors are recognising the potential for ESG factors to affect the valuation and financial performance of the companies they invest in. At the same time, consumer demand for responsible investments is surging, especially from the younger generation.
“Responsible” or “sustainable” finance and a focus on environmental, social and governance (ESG) factors have moved firmly into the mainstream today.
This booklet presents the proof to address the issues around responsible investment implementation: statistics from across investment markets that show how significant this shift is.
Consumers have become more educated about the value of data and cyber risks associated with it. As consumer awareness increases so does their expectations of trust and digital security. Read now KPMG's report Trust in the time of disruption to understand the cybersecurity gap that exists between consumers and organisations, and what asset management and financial services firms as a whole can do to close the trust gap.
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
What is digital transformation? Why is everyone talking about it? And what can it do for me?
Across every level of your company, people are asking themselves these questions. The Global Digital Transformation Benefits Report provides answers. It’s based on data points from over 230 cases of digital transformation from around the world, in data centers, buildings, infrastructure, and industry. The results paint a compelling picture of what digital transformation can do for businesses of all types.
A selection of key findings:
- On average, digital transformation helped our customers save 35% on engineering costs.
- Our customers cut an average of 28% off their energy costs.
- Digital transformation efforts drove productivity gains by an average of 24%.
Este artigo de blog, escrito por nosso VP de Desenvolvimento e Inovação Tecnológicos, apresenta insights de especialistas sobre a revolução da rede 5G. Descubra o impacto que a arquitetura da rede 5G terá na nossa sociedade "hiperconectada" do futuro. Conheça casos de uso como comunicações massivas por máquina, maior largura de banda móvel e comunicações com baixa latência.
Descubra como uma empresa de comunicações está levando conectividade às áreas mais remotas do Peru. De uma frota de pesca offshore a uma vila acessível apenas por avião, a Axesat está levando soluções de satélite e cobertura de rede 4G a áreas que eram impossíveis de alcançar antes. O CEO da Axesat descreve como a empresa, em parceria com a SES Networks, consegue ampliar o comércio e a conectividade no Peru
A modern network typically extends from the core data center out to the edge and across multiple public, private, and hybrid clouds. This reality is changing how networks are architected, deployed, and managed. Modern, future-ready networks must bring the scale, reliability, and efficiency associated with the cloud into the enterprise network. This can be done through server-based network virtualization and orchestrated virtual network functions (VNFs) that allow network infrastructures to deliver innovative services with efficiency and ease
Infrastructure considerations for IT leaders
By 2020, deep learning will have reached a fundamentally different stage of maturity. Deployment and adoption will no longer be confined to experimentation, becoming a core part of day-to-day business operations across most fields of research and industries.
Why? Because advancements in the speed and accuracy of the hardware and software that underpin deep learning workloads have made it both viable and cost-effective. Much of this added value will be generated by deep learning inference – that is, using a model to infer something about data it has never seen before. Models can be deployed in the cloud or data center, but more and more we will see them on end devices like cameras and phones.
Intel predicts that there will be a shift in the ratio between cycles of inference and training from 1:1 in the early days of deep learning, to well over 5:1 by 2020¹. Intel calls this the shift to ‘inference at scale’ and, with inference also taking up
You can migrate live VMs between Intel processor-based servers but migration in a mixed CPU environment requires downtime and administrative hassle
A study commissioned by Intel Corp.
One of the greatest advantages of adopting a adopting a public, private, or hybrid cloud environment is being able to easily migrate the virtual machines that run your critical business applications—within the data center, across data centers, and between clouds. Routine hardware maintenance, data center expansion, server hardware upgrades, VM consolidation, and other events all require your IT staff to migrate VMs. For years, one powerful tool in your arsenal has been VMware vSphere® vMotion®, which can live migrate VMs from one host to another with zero
downtime, provided the servers share the same underlying architecture. The EVC (Enhanced vMotion Compatibility) feature of vMotion makes it possible to live migrate virtual machines even between different generations of CPUs within a given architecture.
Published By: Workable
Published Date: Oct 09, 2019
Do you need an ATS? Broadly speaking, we’ve found three common scenarios driving the search for a better way to hire:
Growing pains - companies with growing pains are typically looking for some predictability and structure across candidate sourcing and hiring.
Drowning in email and spreadsheets - companies are looking for more efficient ways to manage candidates and collaborate as a team
Outdated software - companies are looking for a modern, efficient approach to deliver on the original promise of an ATS
A modern ATS, chosen with the right criteria, will relieve these common pain points. Take a step back and think about how your recruiting could be improved with the right tool.
Businesses in the Asia-Pacific (APAC) region manage many disparate security tools, frequently without a centralized information management platform. They also suffer a deluge of threat alerts, although only a small percentage of these require further investigation.
"SD-WAN largely exists today to support two key enterprise transformations: multicloud and the software-defined branch (SD-Branch).
Multicloud has changed the center of gravity for enterprise applications, and with that, has changed traffic patterns too. No longer does traffic need to flow to enterprise data center sites or central internet peering points and breakouts. That’s because most traffic from users and devices in the enterprise campus and branch today goes to cloud-based applications scattered across a host of clouds.
It’s neither economical nor efficient to haul traffic over WAN-dedicated links to a central enterprise site. So to optimize the cost and performance of multicloud-bound traffic, modern WAN edge routers, often called customer premises equipment (CPE), are now equipped with hybrid WAN links and routing. Hybrid WAN interfaces may include WAN provider-dedicated links such as MPLS, as well as direct internet links over xDSL, broadband and 4G/LTE wireless."
"This Ovum white paper is sponsored by Juniper Networks. It reveals that organisations need to update and upgrade their cybersecurity postures to defend themselves against today's threats.
More than 80% of organisations in Asia are not protected against today's threats. Many of them depend on security investments made years ago, which cannot defend against new and emerging threats. The arrival of new technologies including cloud computing, the Internet of Things, mobility, bring your own device (BYOD), and social media have massively increased attack surfaces and expanded the threat landscape.
Over the past two years, there has been a global infestation of ransomware attacks, which have wrought destruction across a growing number of businesses. Crypto-jacking, attacks on critical infrastructure, and data exfiltration are now commonly affecting businesses and consumers alike. The financial impact of these attacks is increasing rapidly and has already cost some organisations hundreds o
As advanced technologies catapult manufacturing into the future, find out how to manage the most complex business challenge in generations.
Read this briefing to discover:
• why I4.0 transformation demands a cross-functional approach
• how to get planning for I4.0 transformation the right way round
• how to identify the best opportunities to create value
• critical enablers for I4.0 transformation
• five questions to ask for smarter I4.0.
Getting complex decisions right across complicated operational networks is the key to optimum performance. Find out how one of the UK’s biggest bus operators is using data and analytics to make better decisions and optimise the use of resources across their network.
Read this story to discover:
• how data and analytics can transform operational performance
• the benefits of using decision-support tools in the middle office
• key lessons for getting your plans for digital transformation right.
From intelligent automation to advanced analytics, disruptive technology will enable the finance function to provide all of its services more effectively and efficiently. Find out how technology will change the way finance delivers transactional services, expert services and business partnering,
Read this report to discover:
• how automation in finance can deliver expert services more reliably and with smaller workforces
• how to design an agile workforce of humans and technologies
• how the finance function will shift to be part of a cross-functional analytics model that provides key insights to the business