National Instruments designs and manufactures hardware and software. Melissa Fuller, IT Human Resources, at National Instruments discusses Oracle Fusion HCM and how they are using it to align to their changing business processes.
WEX Inc., a business payment and processing organization has grown from a US based company to a global player. Kelley Shimancky, VP of Organizational Development at WEX outlines the path to successful global HR with Fusion HCM.
Today’s consumers expect better. They expect better service, better products and better communication with companies. But to have a single, seamless conversation with every customer across multiple channels, companies can no longer rely on outdated contact centers.
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience.
Get your free copy of “Customer Care in a Social World” whitepaper where you will learn:
• Three qualifications needed for a social-enabled contact center
• To identify the stage of social-enablement for your contact center
RightNow's focus on integration; streamlined handoffs between low-assisted, medium-assisted, and high-assisted interactions; and focus on agent productivity arm companies with what they need to improve their customer service on an ongoing basis.
The era of social networking clearly has arrived, creating significant implications for enterprises. Today, there are compelling rewards for embracing social networks—and potentially severe penalties for putting it off any longer. This white paper outlines four key ground rules for engaging with social networks in order to maximize their potential for improving customer service.
Steve Romeo, VP of IT and Business Technology Solutions at Breg, a sports medicine company, discusses the benefits of accessing sales information in Outlook or on an iPad with Oracle Sales and Marketing Cloud Service.
Oracle RightNow Cloud Service helps companies deliver great customer service across channels. Watch this video to learn how Telecom New Zealand is using Oracle RightNow to offer consistent information across the web, social sites, and the call center reducing cost and customer waiting time.
Deliver the right answer at the right time to customers no matter the channel. From self-service website queries to social media to your contact center, provide consistent and relevant answers faster - increasing customer loyalty and reducing costs.
Increasing revenue while managing costs is a constant challenge for sales executives. Hiring more salespeople is often not an option. This free sales resource kit investigates some of the challenges facing today’s sales teams and ways in which sales can be optimised by using Oracle Sales Cloud to improve sales planning, coaching, prospecting and productivity.
Download this free online resource tool to access videos, demos and whitepapers to see how you can sell smarter today.