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Published By: Velaro     Published Date: Jun 11, 2014
Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.
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Velaro
Published By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
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live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales, enterprise applications
    
Velaro
Published By: ASG Software Solutions     Published Date: Apr 02, 2008
Business Service Management (BSM) is of growing importance in the IT world. By managing IT systems according to the business services they support - like order entry, online sales, shipping, or customer service - IT is able to deliver on real business goals like providing competitive advantage, improving customer satisfaction, driving revenue growth, and increasing shareholder value.
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asg, cmdb, bsm, itil, bsm, bsp, metacmdb, configuration management, metadata, metacmdb, lob, sdm, service dependency mapping, bsm, ecommerce, bpm, workflow, itsm, critical application, cms
    
ASG Software Solutions
Published By: Entrust Datacard     Published Date: Oct 17, 2016
Download your eBook today to learn more about optimizing your online presence, securing your website, and other unexpected ways to boost website engagement and increase sales opportunities.
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Entrust Datacard
Published By: Adobe     Published Date: Mar 27, 2018
Imagine a young, urban couple with their third baby on the way. They’re ready to make the oft-dreaded leap to a minivan, and it’s time to decide on a brand and a model. While dad checks safety ratings and online reviews, mom calls her friends to ask how they like their own vans. Together, they review and compare features on the manufacturer’s website and later “build” their dream minivan, choosing colors, fabrics, floor mats, and other accessories—all without leaving their living room. Perfect car in hand and confident that they’ve chosen the best one for their needs, they arrive at the dealership and walk onto the showroom floor, ready to finally meet their salesperson.
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Adobe
Published By: Adobe     Published Date: Apr 23, 2018
See the 2017 retail holiday recap for learnings you can use while planning for Holiday 2018. Why the target audience should care: Get the trends from last year’s holiday season so you can predict your results this year. Find out why Black Friday online sales are expected to surpass Cyber Monday’s, why bigger retailers are stealing online share from smaller retailers, and why search advertising and mobile optimization should be your top priorities this season.
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Adobe
Published By: Acxiom Corporation     Published Date: Mar 12, 2014
If you are responsible for online advertising, this report is going to change the way you look at your banner ads forever. It did for us. But, step one on the road to this transformation was deciding exactly what to measure. Download this whitepaper to learn about a new measurement approach that proves banner ads boost offline sales.
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acxiom, marketing, measurement, banner ads, display advertising, targeting, marketing campaigns, marketing analytics, data analytics, online engagement
    
Acxiom Corporation
Published By: Microsoft Dynamics     Published Date: Jul 17, 2015
If you aren’t tapping into social selling, you’re missing out. Customers want to be treated like individuals, not psychographic profiles. The more connected you are to today’s social and mobile customer, the better chance you have of establishing trust and having an honest dialogue. Social doesn’t replace email. Cold calls aren’t dead. These tactics all have their time and place, but social represents the most exciting channel that sales has had in a long time to stay connected and informed.
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crm, microsoft crm, microsoft dynamics, crm online, free crm for small business, social media marketing, social media sales, best crm online, salesforce, social media crm, selling with social media, marketing software, social media marketing, customer management software, software for marketing, sales productivity, sales through social media, selling with social media, social is for closers, social networking for sales
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Oct 20, 2015
For the record, we don't think your brand ’sux‘. In today's social and mobile world, you may encounter negative sentiment at some point during the life of your business. In our latest e-book Your Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn't always positive. Things you'll learn: - Tracking brand sentiment - Tips to improve engagement - Best practices for global brands - And more tips for developing amazing customer experiences
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brand communication, microsoft crm, microsoft dynamics, crm online, tips to improve engagement, developing customer experience, best practices for global brands, best crm online, salesforce, tracking brand sentiment, social media branding, software for branding, your brand sux, customer management software, software for marketing, sales productivity, sales through branding, branding through social media, digital branding, branding online
    
Microsoft Dynamics
Published By: Adobe     Published Date: Aug 04, 2015
This white paper explores how cloud-based e-signature technology can drastically reduce the time it takes to complete deal making process and at the same time improve customer satisfaction, document security, and more.
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esign, e-signatures, online signatures, digital signatures for sales, sales, clous computing, document security, signed documents, customer satisfaction, authentication, identity management, internet security, security management, security policies, customer experience management, document management, secure content management
    
Adobe
Published By: Adobe     Published Date: Aug 04, 2015
The rapid adoption of e-signature solutions and the continued strong growth in the market for services and software is driven by several factors:
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esign, e-signatures, online signatures, digital signatures for sales, sales, clous computing, document security, signed documents, customer satisfaction, e-signature solution, authentication, security management, document management, information management, secure content management
    
Adobe
Published By: Microsoft Dynamics     Published Date: Sep 08, 2015
"Chez Microsoft Dynamics, nous n'avons de cesse de vous aider à offrir à vos clients des expériences attrayantes qui contribueront à votre réussite. Dans un monde où vendeurs et responsables marketing doivent collaborer plus étroitement pour instaurer le dialogue avec les clients et les convaincre, Microsoft propose des solutions qui les aideront à créer, ensemble, des relations clients durables. Découvrez comment créer des expériences clients de grande qualité et avancer vers le succès grâce aux fonctionnalités des produits Microsoft Dynamics. "
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crm, microsoft crm, microsoft dynamics, crm online, crm pme, salesforce, crm vente, outil crm, solution crm, social media marketing, vendre via les réseaux sociaux, marketing réseaux sociaux, logiciel marketing, social media crm, customer relationship management, gestion de la relation client, logiciel de crm, logiciel crm, ecrm, grc
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Sep 08, 2015
"La technologie a totalement révolutionné la fonction commerciale. D'un côté, elle a rendu la vente plus difficile puisque les clients, persuadés d'obtenir toutes les informations nécessaires sur Internet, ont tendance à prendre seuls leurs décisions d'achat. De l'autre, à condition d'être utilisée à bon escient, la technologie permet aux vendeurs de s'adapter en simplifiant les processus commerciaux et en les rendant plus efficaces et plus fructueux qu'auparavant. Découvrez comment Microsoft peut aider les services commerciaux à se servir de la technologie pour conclure davantage de ventes plus facilement, tout en adaptant leurs méthodes au contexte actuel."
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crm, microsoft crm, microsoft dynamics, crm online, crm pme, sales productivity, social media sales, meilleur crm online, moderniser processus vente, salesforce, crm vente, outil crm, solution crm, customer relationship management, gestion de la relation client, logiciel de crm, logiciel crm, ecrm, grc, logiciel gestion commerciale
    
Microsoft Dynamics
Published By: Bazaarvoice     Published Date: May 17, 2013
Learn how authentic customer feedback helps card issuers, online and retail banks, insurance companies, and credit unions drive sales, loyalty, and lifetime customer value - while remaining compliant with industry regulations.
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customer acquisition, customer retention, customer innovation, compliance, financial service providers
    
Bazaarvoice
Published By: Limelight Networks     Published Date: May 17, 2011
In this report you will learn how to optimize your e-commerce videos to improve conversion rates and boost online product sales.
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limelight networks, website performance, customer retention, online buying experience, seo, search optimization, metadata, workflow, mobile distribution, video content, branding, delivery acceleration, e-commerce video
    
Limelight Networks
Published By: Limelight Networks     Published Date: Jul 15, 2011
Learn how to improve customer experience and transform visitors into repeat customers by: * Customizing your video player to match your brand * Making your video shareable with unique URLs * Deploying video without increasing costs * Using web acceleration to improve video performance
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limelight, ecommerce video, video commerce, sales video, ecommerce sales, retail, sales, online video, business integration, customer relationship management, customer service, ebusiness, sales & marketing software, sales automation, collaborative commerce
    
Limelight Networks
Published By: WNS     Published Date: Jun 21, 2017
E-commerce which till a few years back was of peripheral significance to the CPG industry is now one of the biggest drivers of change and innovation in the sector. The numbers representing growth are quite staggering with McKinsey1 believing that the online space will account for anywhere from 10 to 30 percent of total industry sales growth in the next five years. This equates to a market opportunity of USD 15 Billion to USD 50 Billion. Given how digital is impacting every part of the CPG value chain, companies need to be awake to the emerging trends as they can potentially have a make or break effect. This article discusses key trends that will define the CPG space in days to come.
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ecommerce, cpg companies, personalization, market mix modeling, digital media, integrated it infrastructure, predictive demand, agile supply chain
    
WNS
Published By: WNS     Published Date: Jun 21, 2017
The US retail industry has had an interesting holiday season, marked by high expectations, volatility and distractions, and a reassuringly strong end. While it saw high sales growth - a 4 percent growth over last year, the best in some time - the results have not brought cheer all around. In many respects, the 2016 holiday sales data emphasizes the disruption patterns impacting the retail industry, and validates several predictions about the changing face of retail. Online and mobile sales continue to grow unabated, at 17 and 44 percent respectively, while in-store traffic saw the highest decline in two years. While none of this is surprising in itself, it helps to highlight the role omni-channel retail will play in the coming years.
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retail industry, online sales, mobile sales, analysis, store traffic, branding
    
WNS
Published By: Stitch Labs     Published Date: Sep 05, 2014
With 237 million active customer accounts, Amazon is often an appealing way for retailers to expand online sales. Learn how teaming up with this online marketplace can take your business to the next level.
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stitch labs, stitch labs guide, platform, tips, retail, warehouse, management, optimize, organize, inventory, shipments, orders, data, stock, fulfillment, products, streamline, productivity, intuitive, efficient
    
Stitch Labs
Published By: BI WORLDWIDE     Published Date: Mar 07, 2016
If you’re a sales manager, you’re probably feeling stuck in the middle. On one hand, you have a huge employee engagement movement going on with HR departments focusing on developing leaders and recognizing achievements with substantial budgets. On the other side, marketing departments are using technology and creativity (and also large budgets) to connect with and educate customers about their products, solutions and brands. The trend is to challenge every dollar spent on sales compensation to maximize ROI. HR departments are treating salespeople like all other employees. And customers are going online to avoid anyone with sales in their title. Based on our research and applications we see in our customers’ leading sales initiatives, if you’re a sales manager, you are trying to maximize results out of your sales team by increasing your teams engagement to meet company goals. Download this white paper to see which eight trends you should consider as you strategize for the year.
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bi worldwide, sales, incentives, effectiveness, sales incentive, productivity, engagement
    
BI WORLDWIDE
Published By: Monetate     Published Date: Sep 30, 2014
One company dominates all the rest in the quest for consumer budgets—Amazon. The secret to this success is laser-focused on one objective: delivering a customer experience that converts. But how do they do it? This white paper examines five features and sales tactics that Amazon uses to convert shoppers (and five tactics it doesn’t use) to show you how you can achieve equal?or even higher?growth rates than Amazon.
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online retail, amazon, customer experience, sales tactics
    
Monetate
Published By: Sage     Published Date: Dec 06, 2017
Your customers won't rave about a simple payment experience. They won't talk on social media about the slickness of the online checkout process, but they will make a lot of noise about a bad payment experience, and your conversion rates and sales will take a hit. Learn how to delight your customers with our FREE insider’s guide to creating the perfect payments customer experience
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Sage
Published By: The Jellyvision Lab     Published Date: Jun 17, 2010
This eBook will explore three major pieces of scientific research that can help you better understand how the way product choices are presented impact people's brains and behavior.
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jellyvision, product choices, product placement, ecommerce, conversions, marketing, online sales, interactive marketing
    
The Jellyvision Lab
Published By: Microsoft Dynamics     Published Date: Dec 07, 2015
De la gestion de la relation client (CRM) à la planification des ressources d'entreprise (ERP), de la gestion de la chaîne logistique aux aspects décisionnels et à la création de rapports, Microsoft Dynamics vous offre la solution métier idéale.
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crm, microsoft crm, microsoft dynamics, crm online, free crm for small business, social media marketing, social media sales, best crm online, salesforce, social media crm, selling with social media, marketing software, social media marketing, customer management software, software for marketing, sales productivity, sales through social media, selling with social media, social is for closers, social networking for sales
    
Microsoft Dynamics
Published By: Groove     Published Date: May 16, 2018
Build.com is a well-established online retailer of home improvement products. Their sales team was stretched thin, and they needed a way to ensure accurate records in Salesforce in a way that didn’t hurt overall sales and customer outreach. While they were initially drawn to Groove for the Salesforce Email Sync, they soon discovered more ways to turbocharge their sales effort with personalizable drip campaigns through Flow.
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Groove
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