Whether you’re looking to improve your application and service delivery, consolidate existing performance monitoring tools and responsibilities or justify the impact of a new technology deployment, the following six steps can help you create the fundamental building blocks of an effective performance monitoring strategy.
Download this white paper on how cloud ERP can help IT meet rapidly evolving business needs.
As an IT leader, a lot is being asked of you: drive transformational change, get the most out of your current IT investments with even higher performance, and be the strategic advisor to your business partners. What if you could transform your company's future by increasing the flexibility and agility of your IT infrastructure to support the rapidly evolving needs of your business? Read this paper to discover how modern enterprises like Williams-Sonoma and Knowledge Universe have adopted new ERP strategies to support their growth.
In this paper you will learn:
The challenges facing IT and how to evolve your IT architecture to support the modern business.
A new strategy for the enterprise involving ERP that increases the flexibility and agility required to add new business models, integrate acquisitions and support innovation.
Answers to frequently asked questions when modernizing IT.
Companies that take a more sophisticated approach to customer success, revenue retention and revenue growth after the initial sale earn 46 percent more revenue compared to their less sophisticated peers, according to a global study conducted in 2015 across software, hardware, SaaS and life sciences companies.
The study highlights the urgent need for companies to consider the full range of customer success and revenue growth activities after the initial sale—collectively called the “revenue lifecycle”—which includes onboarding, adoption, upselling/cross-selling, retention and renewal. The study shows that a company that improves people, processes, technology, data and KPIs in the revenue lifecycle can expect to improve renewal rates by more than 31 points.
How can cloud technology help you to compete in the food & beverage industry? In our new briefing paper, ‘The Power of Cloud’, we provide a summary of everything a food and beverage executive needs to know about cloud technology and how it can help your business.
In our new report, Cost Control in Food & Beverage: How Technology Can Help Maximize Profits, we surveyed more than 200 independent operators and chains to understand how they are managing labor, inventory, and loss prevention costs.
As the undisputed leader in home robots, iRobot has pioneered a completely new market, making it even more important for the
company to establish what its customers want quickly, and to
deliver outstanding customer-service experiences.
To maximize adoption of its new technology, including its best-selling Roomba® vacuuming robots product line, iRobot wanted to optimize its use of multiple communications channels, to listen to its customers’ needs and identify revenue opportunities, while providing exceptional levels of service consistently across Web, social, and traditional channels.
Published By: Microsoft
Published Date: Jul 20, 2018
For sales organizations, customer engagement
is about more than touchpoints—it’s about
everything that happens in between personal
and digital encounters. Customer engagement
requires an organization-wide commitment
to creating meaningful connections, building
relationships, and nurturing those relationships
to establish trust and keep your brand top-ofmind.
“The realignment of, or new investment in, technology and
business models to more effectively engage digital customers
at every touchpoint in the customer experience lifecycle.”
- Altimeter Group
The realignment of, or new investment in, technology
and business models to more effectively engage digital
customers at every touchpoint in the customer
experience lifecycle. - Altimeter Group
Customer engagement drives every
interaction, every process, and every
decision—and it’s the key to driving sales.
In fact, respondents from a May 2016 Microsoft
survey of sales leaders across multiple
industries ranked customer engagement
the #1 dr
Recently, cloud-native has been touted as the panacea to all the development concerns. In this webcast, James Governor, a Redmonk analyst and founder, will share what cloud-native really is and how it helps your business. He will highlight organizations that lead the new era of development innovation with agile and continuous methodologies and follow cloud-native development practices. Aaron De Los Reyes, Sr. Director of Oracle Technology at Cognizant, will then share how they and their clients are approaching the shift to cloud-native development and migration strategies for their legacy deployments.
In this Playbook, we will explore a variety of organizations that have embarked on new ways of using IT Service Management technology to support and accelerate growth. Leaders from top worldwide organizations share how they have extended Cherwell Service Management to manage processes, build inviting customer experiences and accelerate success quickly and efficiently.
New business technology initiatives are constantly popping up. But how do they relate to one another, and to your business? This white paper summarizes some of the more important initiatives in play today, and the service-oriented philosophy that can help you tailor your technology to best serve the people that use it. See how IT can work more naturally to serve your business needs.
What do the new ITIL® standards mean for a small business? This view into ITIL best practices in service management shows how you can maximize the business value of your technology. With an adaptable approach, aligning IT operations with business goals to achieve desired results for customers.
As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with As the demands for data capacity and higher service levels grow, protecting corporate data becomes more challenging. Continuous Data Protection, as discussed in this white paper by Evaluator Group and IBM, can cost-effectively improve security with minimal impact to operations.
Published By: IDology
Published Date: Feb 11, 2008
There is a new automated technology available now that is helping businesses combat identity theft and prevent fraud. It is called identity proofing and it is specifically designed to verify consumer identities online. With all the fraud prevention solutions available in the market today you are probably wondering, does my company really need to use an identity proofing solution?
Published By: Zilliant
Published Date: Apr 09, 2010
Read this paper to learn how a $3.8B distributor generated 9% more margin-dollars in just 4 months by using a new technology that feeds optimized, deal-level prices into legacy quoting tools right when the quote is being created.
"As more products and machines become connected, and analytical capabilities grow, new applications for the Internet of Things (IoT) will emerge. So too will manufacturers change how they make business decisions. This IndustryWeek Special Research Report gauges the current and planned usage of IoT technology and analytics by US manufacturers. It also explores how manufacturers can develop a specific IoT strategy and apply analytics more widely across their organizations to drive revenue, cut costs and innovate.
Quality 4.0 isn't really a story about technology. It's about how that technology improves culture, collaboration, competency and leadership.
The last decade has seen rapid advances in connectivity, mobility, analytics, scalability and data, creating what some call the fourth industrial revolution, or Industry 4.0. With the help of the Industrial Internet of Things (IIoT), manufacturers have digitized operations, transforming efficiency, supply-chain performance and innovation. This revolution has even created entirely new business models.
This e-book gives manufacturers the tools to lead the Quality 4.0 transformation – a transformation that raises traditional manufacturing to the next level. It teaches readers to use advanced technology, analytics and IIoT to strengthen the manufacturing process and bring it forward into a powerful digital age.
Published By: IBM Unica
Published Date: Sep 08, 2011
Quality organizations are under pressure to reduce costs and improve quality, while being hit with new technologies and practices. Agile practices, rich-client technology and cloud platforms are creating disruption in the testing tools market.
As a claims management professional, you have to deal daily with formidable - and sometimes competing - challenges: provide superior customer experience; achieve operational excellence and cost containment; and effectively manage risk. Predictive analytics can help you improve each of these three outcomes, but more importantly, it helps strike the right balance among these three objectives for each new claim received. Read this white paper from IBM to learn about applying predictive analytics to claims management, including the typical ROI achieved, how embedded analytics improves decision making, and technology components of a predictive analytics solution.
The impact of new mobile technology can be dramatic for small and midsize firms, and there is clear opportunity for improving worker efficiency while ensuring network security. Read the questions posed by SAP to Raymond Boggs, vice president of IDC's Small/Medium Business Research practice, on behalf of SAP's customers.
As the "bring your own device" (BYOD) trend sweeps across the business world, it raises a huge management challenge for many companies. It changes who within an organization gets access to mobility. It also affects the way a business operates, with implications that go far beyond simply IT. BYOD presents new, fundamental questions about security, liability, and cost. Answers depend on two aspects of mobility management: device management policy and the technology used to fulfill and enforce a policy.
Today’s marketing teams have to work smarter and faster across a growing range of activities and an increasingly diverse array of participants. Improving cross-functional collaboration is the new marketing mandate, and social business is the enabler, allowing marketing teams to drive more leads, increase sales and cut operational costs. Learn how marketers are achieving success with social business technology.
IT departments must contend with an array of devices, operating systems and cellular carriers as well as new security threats. Even if IT departments can get a handle on the complex mobility landscape, the technology is so fluid that the picture is constantly changing. That means the IT staff has to devote time to learning about, procuring, deploying and supporting an array of devices. Busy IT departments now have another option for addressing these challenges: a monthly subscription package that provides a customizable web-based portal to automate mobile device procurement, expense management and support.