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Published By: Vena Solutions     Published Date: Oct 29, 2018
Discover how Vena’s partnership with Sage Intacct brings together the leader in FP&A software satisfaction and ease-of-use with the innovation and customer satisfaction leader in cloud financial management solutions.
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microsoft dynamics, erp, erp systems, erp integration, reduced budget cycle, annual budget cycle, excel templates, gl templates, erp templates, excel templates, dynamics
    
Vena Solutions
Published By: DocuSign UK     Published Date: Nov 06, 2018
"Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses and consumers within Microsoft applications, making it easier than ever to stay productive. Robust apps for Outlook, Word, SharePoint, Dynamics CRM, Windows and Windows Phone are making it easier for organisations of every size, industry, and geography to quickly and securely transact business anytime, anywhere, on any device. Read this white paper to learn how you can use DocuSign for Office 365 to: - Go digital: Send and manage your documents work flow more efficiently - Save time: Eliminate paper-based processes like printing, scanning, and faxing - Increase productivity: With DocuSign for Office 365, transactions are done quickly and securely"
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DocuSign UK
Published By: Microsoft Dynamics     Published Date: Jan 18, 2016
De moderne productie vraagt om aanpassingsvermogen aan een nieuwe wereld waarin klanten beter geïnformeerd zijn dan ooit. De verwachtingen van klanten zijn ongekend hoog en de kleinste veranderingen aan de andere kant van de wereld kunnen een diepgaand domino-effect hebben op elke industrie.
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verkoopprestatie, verkoopprestatiebeheer, verkoopprestatie verbeteren, verkoopprestatie verhogen, productie, toeleveringsketen, hoe verhoog je de verkoop, verkoopstrategie, verkoopstrategieën, hoe verbeter je de verkoop, verkoopeffectiviteit, deals sluiten, verkoopprestatie, technieken om deals te sluiten, it management, knowledge management, data management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 18, 2016
Onderzoek van SiriusDecisions toont aan dat datagedreven ondernemingen beter in staat zijn betekenisvolle inzichten te verwerven die de besluitvorming kunnen verbeteren, winstgevendheid kunnen verhogen en innovatie kunnen stimuleren.
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big data, business intelligence, data-analyse, data-analytics, microsoft dynamics, microsoft crm, verkoop en marketing, datagedreven, intelligente inzichten, voorspellende analytics, winst verhogen, winstgevendheid, data-integratie, it management, knowledge management, data management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 22, 2016
Het huidige klantenservicemodel, dat gericht is op efficiëntie en waarin succes gedefinieerd wordt als klanttevredenheid tegen zo laag mogelijke kosten, werkt niet meer. Hoewel bedrijfsleiders weten dat klantgerichte waarden belangrijk zijn voor hun resultaten, is het klanttevredenheidsniveau in bijvoorbeeld de VS in de afgelopen negen jaar nog nooit zo laag geweest.
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automatisering, gecentraliseerde componenten, klantwensen, klantverwachtingen, klantervaringen, klantenservice, klantenservicemanagers, klantenservicetrends, digitale klantenservice, bedrijfsklantenservice, buitendienst, toekomst van klantenservice, omni-channel, resultaatgericht, zelfbediening, service-infrastructuur, sociale service, problemen oplossen, thinkjar, resultaatgerichte klantenservice
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 27, 2016
Download het whitepaper Hoe verhoog ik de prestaties van mijn salesteam?, evalueer jouw organisatie met behulp van de SRP-matrix van CSO Insights en je bent op weg naar een strakker verkoopproces en verbeterde prestaties. Klaar voor de start… Af!
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cso insights, verkoopprestaties verbeteren, verkoopprestaties, verkoopprestatiebeheer, verkoopmeting, verkoopmetingsstrategieën, verkoopefficiëntie, verkoopeffectiviteit, verhoog het succespercentage, succespercentage, behalen van targets, targets halen, verkoopsucces, hoe optimaliseer je de verkoop, optimalisatie van het verkoopproces, implementatie van het verkoopproces, vordering van het verkoopproces, prestatiegegevens, prestatiekader, procesanalyse
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In 10 Customer Service Trends to Watch in 2016, you’ll find valuable insights from 11 well-known customer experience leaders. These include: • Al Hopper, customer service advocate for SocialPath Solutions • Jeanne Bliss, cofounder of Customer Experience Professionals Association • Sumair Dutta, chief customer officer for The Service Council These experts present business leaders with the necessary information to address key areas of concern in customer service, such as mobility, self-service, social media, and journey mapping. Don’t fall behind. Download 10 Customer Service Trends to Watch in 2016 today.
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klantbetrokkenheid, klantervaring, klantenservice, digitale klantenservice, zakelijke klantenservice, internet of things, journey mapping, kennisbeheer, machinaal leren, mobiel, mobiliteit, omni-channel, problemen oplossen, resultaatgerichte klantenservice, zelfbediening, service-infrastructuur, sociale media, sociale mobiliteit, sociale service, technologie
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to: • Organize content plans to facilitate user-based discovery. • Retain consistent messaging across multichannel service environments. • Develop an internal culture to support self-service options. Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
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brand expectations, customer experience, customer feedback, customer service, customer service leaders, customer service managers, deflection, digital customer service, discussion boards, escalation paths, faq, internet of things, knowledge management, live service, multichannel, omni-channel, self-service, service infrastructure, social media, support documentation
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
To better understand the worldwide state of customer service, we asked the experts: customers themselves. Microsoft surveyed roughly 4,000 consumers from the US, the UK, Japan, and Brazil on their experiences and tendencies when interacting with brands. The Global State of Multichannel Customer Service Report is the result of that research. The full report presents the findings from 22 questions, including: • When beginning a customer service interaction, which device do you use most? • How important is customer service in your choice of, or loyalty to, a brand or organization? • What do you feel is the most frustrating aspect of customer service? The report offers a complete set of research, stats, and data essential to support the advancement of customer service in the modern era. Keep up with current customer needs and expectations. Download the report now!
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automatisering, merkverwachtingen, klanteisen, klantverwachtingen, klantervaring, klantenservice, klantenserviceleiders, klantenservicemanagers, digitale klantenservice, zakelijke klantenservice, faq, wereldwijde kennis, mobiel, multi-channel, omni-channel, onderzoek, zelfbediening, service-infrastructuur, sociale media, sociale service
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 27, 2016
Obtenez le livre blanc Réflexions stratégiques pour un service client efficace aujourd’hui et demain et commencez à établir une stratégie de service client intelligent dès maintenant.
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automatisation, composantes centralisées, demandes du client, attentes du client, expérience client, service client, responsables du service client, tendances du service client, service client numérique, service entreprise cliente, intervention sur site, avenir du service client, omni-canal, axé sur des résultats, libre-service, infrastructure du service, service social, résolution de problèmes, thinkjar, service client axé sur des résultats
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In 10 Customer Service Trends to Watch in 2016, you’ll find valuable insights from 11 well-known customer experience leaders. These include: • Al Hopper, customer service advocate for SocialPath Solutions • Jeanne Bliss, cofounder of Customer Experience Professionals Association • Sumair Dutta, chief customer officer for The Service Council These experts present business leaders with the necessary information to address key areas of concern in customer service, such as mobility, self-service, social media, and journey mapping. Don’t fall behind. Download 10 Customer Service Trends to Watch in 2016 today.
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fidélisation client, expérience client, service client, service client numérique, service client entreprise, internet des objets, cartographie du parcours, gestion des informations, apprentissage machine, mobile, mobilité, omni-canal, résolution de problèmes, service client axé sur des résultats, libre-service, infrastructure du service, réseaux sociaux, mobilité sociale, service social, technologie
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to: • Organize content plans to facilitate user-based discovery. • Retain consistent messaging across multichannel service environments. • Develop an internal culture to support self-service options. Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
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expérience client, commentaires clients, service client, responsables service client, responsables du service client, déviation, service client numérique, forums de discussion, parcours d'escalade, faq, internet des objets, gestion des connaissances, service en direct, multicanal, omni-canal, libre-service, infrastructure du service, réseaux sociaux, documentation technique, it management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
To better understand the worldwide state of customer service, we asked the experts: customers themselves. Microsoft surveyed roughly 4,000 consumers from the US, the UK, Japan, and Brazil on their experiences and tendencies when interacting with brands. The Global State of Multichannel Customer Service Report is the result of that research. The full report presents the findings from 22 questions, including: • When beginning a customer service interaction, which device do you use most? • How important is customer service in your choice of, or loyalty to, a brand or organization? • What do you feel is the most frustrating aspect of customer service? The report offers a complete set of research, stats, and data essential to support the advancement of customer service in the modern era. Keep up with current customer needs and expectations. Download the report now!
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automatisation, demandes du client, attentes du client, expérience client, service client, responsables service client, responsables du service client, service client numérique, service client entreprise, faq, informations, mobile, multicanal, omni-canal, recherche, libre-service, infrastructure du service, réseaux sociaux, service social, service client multicanal
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jul 17, 2015
Learn how organisations can set their sales teams up for success. Chapters include: - Buyer 2.0: The way people buy has changed - The role of content and conversations in today’s buying and selling process - Why and how sales reps need to tap into data for smarter selling
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always be closing, ms dynamics partners, sales for dummies, how to motivate sales people, how to make more sales, sales success, how to make sales, sales approaches, sales skills, sales tactics that work, how to get more sales, how to generate sales, how to succeed in sales, sales crm, salesforce, crm, crm tools, microsoft sales, microsoft dynamics, how to sell
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jul 17, 2015
If you aren’t tapping into social selling, you’re missing out. Customers want to be treated like individuals, not psychographic profiles. The more connected you are to today’s social and mobile customer, the better chance you have of establishing trust and having an honest dialogue. Social doesn’t replace email. Cold calls aren’t dead. These tactics all have their time and place, but social represents the most exciting channel that sales has had in a long time to stay connected and informed.
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crm, microsoft crm, microsoft dynamics, crm online, free crm for small business, social media marketing, social media sales, best crm online, salesforce, social media crm, selling with social media, marketing software, social media marketing, customer management software, software for marketing, sales productivity, sales through social media, selling with social media, social is for closers, social networking for sales
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Oct 05, 2015
CSO Insights analysts gathered 100+ metrics from 1,500+ sales executives to develop insights on three key areas: • the challenges facing their sales teams • why those problems exist • how they are successfully reengineering their teams to overcome those challenges Based on this data, the whitepaper How to Build a World-Class Sales Organization clearly outlines how to increase productivity and collaboration so reps can spend more time selling.
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sales strategies, sales performance, sales performance management, sales organization, sales effectiveness, sales efficiency, how to increase sales, how to improve sales, how to boost sales, how to improve sales performance, how to grow sales, improve sales performance, improving sales performance, improving sales, increase in sales, increase sales performance, ways to improve sales, ways to increase sales, sales closing techniques, closing sales
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Oct 20, 2015
For the record, we don't think your brand ’sux‘. In today's social and mobile world, you may encounter negative sentiment at some point during the life of your business. In our latest e-book Your Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn't always positive. Things you'll learn: - Tracking brand sentiment - Tips to improve engagement - Best practices for global brands - And more tips for developing amazing customer experiences
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brand communication, microsoft crm, microsoft dynamics, crm online, tips to improve engagement, developing customer experience, best practices for global brands, best crm online, salesforce, tracking brand sentiment, social media branding, software for branding, your brand sux, customer management software, software for marketing, sales productivity, sales through branding, branding through social media, digital branding, branding online
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Dec 01, 2015
Research from SiriusDecisions proves that data-driven businesses are better able to gain meaningful insights that can improve decision making, increase profitability, and drive innovation. SiriusDecisions has distilled more than 2,000 years of combined practitioner experience into an easy-to-use whitepaper, Measure Your Impact: 5 Key Principles of Analytics Proficiency, which clearly outlines how to assess your company’s analytic capabilities and offers tips on increasing proficiency in five key areas.
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data driven, analytics performance, measure your impact, sales, microsoft, crm, analytics capabilities, big data, business intelligence, data analysis, data analytics, microsoft dynamics, microsoft crm, sales and marketing, data driven, intelligent insights, predictive analytics, increase profit, profitability, data integration
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Dec 01, 2015
Modern manufacturing requires adapting to a new world where customers are better informed than ever, customer expectations are at an all-time high, and the tiniest of changes around the world can have profound rippling effects on every industry. CSO Insights analysts gathered 100+ metrics from 1,500+ sales executives to develop insights on three key areas: • The challenges facing their sales teams • Why those problems exist • How they are successfully reengineering their teams to overcome those challenges CSO Insights leveraged this data in the whitepaper CRM & Manufacturing: Working Hand in Glove, which clearly outlines how to increase productivity and collaboration so reps can spend more time selling. These insights are more important than ever to manufacturers looking to refine their internal processes, communications, and agility.
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sales performance, sales performance management, improve sales performance, increase sales performance, manufacturing, supply chain, how to increase sales, sales strategy, sales strategies, how to improve sales, sales effectiveness, closing sales, sales performance, sales closing techniques, customer interaction service, customer relationship management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 15, 2016
L'industrie manufacturière moderne doit s'adapter à un monde nouveau : les clients sont mieux informés que jamais, leurs attentes sont de plus en plus élevées et le plus infime des changements dans le monde a de profondes répercussions sur chaque industrie.
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performance des ventes, gestion des performances de vente, industrie manufacturière, chaîne logistique, comment augmenter les ventes, stratégie commerciale, stratégies commerciales, comment améliorer les ventes, efficacité de la force de vente, conclure des ventes, techniques pour conclure des ventes, knowledge management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 15, 2016
Des études de SiriusDecisions démontrent que les entreprises s’appuyant sur les données sont plus à même de recueillir des indications intéressantes pour améliorer leur prise de décision, accroître leur rentabilité et favoriser l'innovation.
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big data, veille économique, analyse des données, microsoft dynamics, microsoft crm, ventes et marketing, données, données pertinentes, analyse prédictive, augmenter les profits, rentabilité, intégration de données, traitement intelligent des données, knowledge management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 27, 2016
Téléchargez le livre blanc Comment augmenter les performances de votre équipe commerciale, évaluez votre organisation et créez un parcours gagnant face à des processus de vente plus restreints et des performances accrues.
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cso insights, meilleures performances commerciales, performance commerciale, gestion de la performance commerciale, analyse des ventes, stratégie commerciale, efficacité des ventes, efficacité de la force de vente, atteindre les objectifs, objectifs atteints, succès des ventes, comment optimiser les ventes, processus optimisé des ventes, implémentation du processus des ventes, maturité du processus de vente, cadre de mesure des performances, analyse des processus, data management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Feb 04, 2016
CSO Insights tire parti de ces données dans le livre blanc Supercharging Your Sales Team: Improving Sales Processes in Smaller Businesses (Dynamiser votre équipe des ventes au maximum : améliorer les processus de vente dans les entreprises de plus petite taille), qui énonce des moyens clairs d’augmenter la productivité et la collaboration afin que les représentants d’entreprises de toutes tailles puissent passer davantage de temps à vendre.
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gestion du rendement des ventes, rendement des ventes, amélioration du rendement des ventes, augmentation du rendement des ventes, entrepreneur, petite entreprise, principaux indicateurs de rendement, stratégie de vente, comment augmenter les ventes, stratégies de vente, techniques pour conclure une vente, conclure des ventes, efficacité de la vente, moyenne entreprise, augmentation des ventes, motiver l’équipe des ventes, comment multiplier les ventes, gestion de l’équipe des ventes, moyens pour améliorer les ventes, temps perdu au travail
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Sep 08, 2015
"Chez Microsoft Dynamics, nous n'avons de cesse de vous aider à offrir à vos clients des expériences attrayantes qui contribueront à votre réussite. Dans un monde où vendeurs et responsables marketing doivent collaborer plus étroitement pour instaurer le dialogue avec les clients et les convaincre, Microsoft propose des solutions qui les aideront à créer, ensemble, des relations clients durables. Découvrez comment créer des expériences clients de grande qualité et avancer vers le succès grâce aux fonctionnalités des produits Microsoft Dynamics. "
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crm, microsoft crm, microsoft dynamics, crm online, crm pme, salesforce, crm vente, outil crm, solution crm, social media marketing, vendre via les réseaux sociaux, marketing réseaux sociaux, logiciel marketing, social media crm, customer relationship management, gestion de la relation client, logiciel de crm, logiciel crm, ecrm, grc
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Sep 08, 2015
"La technologie a totalement révolutionné la fonction commerciale. D'un côté, elle a rendu la vente plus difficile puisque les clients, persuadés d'obtenir toutes les informations nécessaires sur Internet, ont tendance à prendre seuls leurs décisions d'achat. De l'autre, à condition d'être utilisée à bon escient, la technologie permet aux vendeurs de s'adapter en simplifiant les processus commerciaux et en les rendant plus efficaces et plus fructueux qu'auparavant. Découvrez comment Microsoft peut aider les services commerciaux à se servir de la technologie pour conclure davantage de ventes plus facilement, tout en adaptant leurs méthodes au contexte actuel."
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crm, microsoft crm, microsoft dynamics, crm online, crm pme, sales productivity, social media sales, meilleur crm online, moderniser processus vente, salesforce, crm vente, outil crm, solution crm, customer relationship management, gestion de la relation client, logiciel de crm, logiciel crm, ecrm, grc, logiciel gestion commerciale
    
Microsoft Dynamics
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