Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes
IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery
IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
Managing service delivery in todayís complex and dynamic business environments demands new and different approaches from IT. The explosive growth and the rate of change of information has brought particularly daunting challenges for IT that have contributed to incredibly complex underlying infrastructures. To get a true picture of all of the components necessary to support an IT or Business Service, you must access and bring together data that resides in disparate data silos throughout the enterprise.
For many organizations, managing and delivering the knowledge contained within documents is difficult or impossible due to technological disparity. Conventional approaches to knowledge
management work within the constraints of disparate platforms, applications, and output devices, and fail to address technological disparity.
Several years into the app economy, business has changed. Accelerating product cycles and competitive threats now demand continuous planning. Change is constant and managing it is more important than ever. As a result, companies that for years have taken a traditional approach to managing initiatives are moving rapidly to implement agile business practices. And they’re seeing results, in the form of improved quality, faster delivery of value, reduced development costs and increased customer satisfaction.
But this transition also creates new challenges and responsibilities for the project management office (PMO). In fact, the success of the transformation often hinges on the PMO’s ability to expand the underlying concepts of the agile development methodology into a companywide ethos¬—a concept known as business agility.
It’s clear: the healthcare industry is in need of change. And today, the system is undergoing a critical transformation as it shifts from a volume-based to a value-based delivery model. Gone are the days of simply treating illness. Now, the focus is on managing the episode of care, containing the costs of delivery, optimizing services and improving patient outcomes.
To meet the challenges of managing such a complex environment, IT teams need an enterprise-ready cloud management platform that can support multivendor environments, automate application and service delivery, and facilitate operations and governance. VMware provides an enterprise-ready cloud management platform that delivers the industry’s most complete solution for managing a heterogeneous, hybrid cloud, and supports cloud management requirements across Day 1 and Day 2 operations for compute, storage, network and application level resources. The VMware solution is in use today across a wide range of industries and use cases, delivering benefits such as faster provisioning, optimized IT operations, and lower capital spending.
To learn more about the VMware cloud management platform, visit http://www.vmware.com/virtualization/ cloud-management.
If you’re managing an IT team, you may be turning to DevOps as the path to faster delivery of software.
DevOps can help your team become more efficient — and your organization more competitive — but you’ll need to be able to communicate to your team why things are changing, and how their usual working practices are likely to alter.
Download this guide to explore:
• How to align DevOps with your organization’s goals.
• What change might look like — for operations, development and the organization at large.
• Why security is a great icebreaker.
• The importance of focusing on the team over individual DevOps specialists.
• How to embrace agile ways of working, along with infrastructure as code, code review, continuous integration and unit testing.
Professionals in the lumber and building materials (LBM) industry know that getting the job done right is all about having the right tools. Lumber and business materials manufacturers and distributors need intuitive software that’s smart enough to simplify the complexities of your business, leverage data to gain valuable sales insight, and deliver exceptional customer service.
Epicor BisTrack software is uniquely optimized to help LBM retailers, pro dealers, and distributors grow your business. Learn about the LBM industry-specific functionality that BisTrack offers, like:
• Supporting pro dealers and distributors
• Optimizing inventory and purchasing
• Managing and tracking customer relationships
• Improving delivery dispatch efficiency
• Introducing mobility and mobile access
Take the tour today to see how Epicor BisTrack can help your business.
Published By: SAP Inc.
Published Date: Jun 16, 2009
Explore the latest feedback from HR organizations about how they are now taking on a much greater role in strategic business activities. The study finds that HR top performers are managing to strike the right balance between efficient transaction processes, cost, and service delivery.
In order to keep pace with the business and developer demands inherent with the digital era, enterprise IT has picked up speed and scale by embracing the cloud. As a result of this mix of private on-premises clouds, hosted private clouds, and public cloud services, the modern data center has become a more complex and murky environment to manage. In the VMware eBook “How to Gain Visibility Across Your Multi-Cloud Environment,” we explore the power of the enterprise-ready cloud management platform (CMP) as a single solution for automating the delivery of IT resources, and managing those resources throughout their lifecycle across private and public clouds. Learn how you’ll gain the agility for accelerating IT delivery, the efficiency to improve OpEx and CapEx, the flexibility to leverage private or public cloud resources, and the level of control necessary to meet governance and security requirements.
Managing a mix of private, public, and hybrid cloud environments is a challenge for even the most robust IT departments. An enterprise-grade cloud management platform (CMP) puts you back in charge. It allows you to manage heterogeneous multi-cloud environments as one, enabling rapid delivery of infrastructure and applications with no loss of control.
This paper reviews the top three ways a cloud management platform from VMware can help you manage your environment more efficiently.
It’s time to stop treading water.
Your business runs on applications. But the demands placed on your data center make managing them more and more difficult. Without a simple solution to automate management, scaling, and delivery, you’re sinking fast.
Today’s workforce accesses corporate content from the office, home, and everywhere in between. They utilize non-Windows devices including iOS, Android and Mac, and demand that IT support the specialized apps they need to get the job done. Savvy organizations have embraced desktop and application virtualization to meet these demands. Download this asset to learn how Horizon Cloud with on-premises infrastructure represents a new approach to building, delivering and managing virtual workspaces. This radically simple and scalable service unifies the management of on-premises virtual workspace services (desktops and applications) through a centralized cloud control plane, enabling delivery of virtual desktops and apps for as little as $0.50/user.
Published By: Riverbed
Published Date: Jul 15, 2014
Any strategy for managing the network infrastructure must include a direct understanding of how well the network is playing its role in application and service delivery. This is the realm of Application-aware Network Performance Management (ANPM), and it is essential to understand the primary requirements for such systems in order to adequately evaluate and select tools and products that will best meet the need. This paper reviews the challenges that ANPM solutions are best fit to address, which qualities and capabilities are of most importance, and how one alternative, Riverbed’s Cascade Solution, stacks up.
Instead of only managing projects, organizations do need to manage value! "Doing the right things" and "doing things right" are the essential ingredients for successful software and systems delivery. Unfortunately, with distributed delivery spanning multiple disciplines, geographies and time zones, many organizations struggle with teams working in silos, broken lines of communication, lack of collaboration, inadequate traceability, and poor project visibility. This often results in organizations "doing the wrong things" and "doing things wrong", with associated higher costs, project delays and lower quality.
The lack of trusted information - information that is accurate, timely and relevant - is on the minds of CEOs and senior executives around the world. The cost and complexity of managing increasing volumes of data and content, combined with the need to provide trusted information to every user for every transaction, is driving CIOs to rethink their approach to information delivery.