One of the largest retail banks in the U.S. sought to improve customer satisfaction
in the call center by eliminating time-consuming processes. Limited by a nonspeech-
enabled IVR, the bank was constrained to outdated authentication
options, such as PIN numbers and knowledge-based authentication (KBA)
questions. Long enrollment processes and authentication challenges were
driving call handle times up, causing significant customer frustration. The bank
turned to Pindrop for help.
Using Pindrop’s multi-factor authentication solutions, the bank confidently
moved authentication away from costly agent-based KBA questions to passively
authenticating callers within the IVR. This not only reduced call handle times but
also improved customer account protection, by assessing every caller for risk
before enrollment and authentication.
With more and more dependency on mobile and cloud, digital enablement is key to business success. Now IT has an increased impact on how to drive strategy and implementation to reach business goals.
But the reality of distributed applications and connected devices has introduced new security challenges. To secure information and provide users seamless access to data, you need to reevaluate your approach to authentication. You need a modern authentication solution that is agile and secure, enabling your digital transformation.
This buyer's guide will help you determine whether a cloud-based multi-factor authentication solution is right for your organization and details the top features to look for in an authentication solution to securely enable your digital transformation.
Download the Cloud-Based Authentication Buyer’s Guide — to learn more.
Are you trying to secure cloud applications, while reducing user friction? With the right technology, IT/Security professionals can empower employees to work securely and efficiently anywhere, anytime.
Office 365 is the world’s most used enterprise cloud application, but it’s just one of many applications and services a company might need to authenticate. This white paper explores the widespread use of Office 365, what that means from a security perspective and how a cloud-based authentication solution can enable single sign on for Office 365 and a range of other business-critical services and applications.
Learn how to achieve high assurance with a solution that is invisible to your users when you download the white paper, Secure SSO to Office 365 and Other Cloud Applications with a Cloud-Based Authentication Solution.
Digital is changing the face of business, and your security needs are evolving along with it.
The widespread adoption of technologies and applications like mobile, VPN and Office 365 have enabled your users a more frictionless work experience. But how can you ensure those experiences are also secure?
Forrester recently surveyed 100 IT and security executives to understand their current approaches to user authentication and access management. Check out the 2018 Forrester Opportunity Snapshot — Modern Authentication Methods Protect and Enable study to learn what authentication methods other companies are using and which of these methods are most effective.