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Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In 10 Customer Service Trends to Watch in 2016, you’ll find valuable insights from 11 well-known customer experience leaders. These include: • Al Hopper, customer service advocate for SocialPath Solutions • Jeanne Bliss, cofounder of Customer Experience Professionals Association • Sumair Dutta, chief customer officer for The Service Council These experts present business leaders with the necessary information to address key areas of concern in customer service, such as mobility, self-service, social media, and journey mapping. Don’t fall behind. Download 10 Customer Service Trends to Watch in 2016 today.
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klantbetrokkenheid, klantervaring, klantenservice, digitale klantenservice, zakelijke klantenservice, internet of things, journey mapping, kennisbeheer, machinaal leren, mobiel, mobiliteit, omni-channel, problemen oplossen, resultaatgerichte klantenservice, zelfbediening, service-infrastructuur, sociale media, sociale mobiliteit, sociale service, technologie
    
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