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Published By: Pega     Published Date: Aug 12, 2016
Todayís banks are facing enormous pressures that include regulatory requirements, hefty penalties, increasing customer service demands, and ferocious competition from other financial institutions rapidly embracing customer-centric technology. Despite these challenges, banks canít afford to scale down any efforts to ensure the highest standards of customer service
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pega, customer service, finextra, service requests, inquiry handling
    
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