Published By: Zendesk
Published Date: Jun 29, 2018
In the global market for customer service software, Zendesk is once again recognized as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Center.
Every year, Gartner conducts a thorough analysis of service providers in the customer service and support application space. We believe the Gartner Magic Quadrant for the CRM Customer Engagement Center report provides valuable information for business leaders who seek technology solutions for interacting and engaging with their customers.
Zendesk can again be found in the 2018 report’s Leader quadrant, which we consider a reflection of the success of our 125,000 customers, including enterprise clients like Airbnb, Tesco, and the University of Tennessee. The past year alone has included a number of significant milestones for us, including the release of AI-enhanced features for self-service and surpassing $500 million run rate in revenue. As our customer base continues to grow, we strive to be a dynamic vendor for bus
Published By: Red Hat
Published Date: Aug 22, 2018
In the emerging digital enterprise, there’s a good chance some application development will be taking place outside the information technology department. It’s not that the role of IT is in any way being diminished – in fact, IT managers are getting busier than ever, overseeing the technology strategies of their enterprises. Rather, the pieces are in place for business users to build and configure the essential business applications they need, on a self-service basis, with minimal or no involvement of their IT departments.
As the world moves deeper into an era of ongoing disruption from digital players – be they startups, or teams within established enterprises – technology has become an essential part of every job, from the boardroom to the boiler room. Accordingly, the discipline of IT is no longer confined to the data center or development shop. Many business managers and professionals are building, launching or downloading their own applications to achieve productivity and respond
Information on artificial intelligence (AI) is flooding the market, media and social channels. Without doubt, it’s certainly a topic worth the attention. But, it can be difficult to sift through market hype and grandiose promises to understand exactly how AI can be applied in practical and reliable solutions. Like most technological advances, incorporating new technology into business processes requires significant leadership and effective direction that all stakeholders can easily understand.
Great leaders become great by balancing strategy with tactics, future vision with current reality and strengths with weaknesses – all with the goal of accomplishing a clearly defined objective. Great leaders also understand that people are the most valuable resources within their organization. To drive and inspire their success, you must optimize strengths while recognizing inherent weaknesses.
Many of our daily human experiences and interactions involve machines or devices of some sort. Technolo
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
Today, when you make decisions about information technology (IT) security priorities, you must often strike a careful balance between business risk, impact, and likelihood of incidents, and the costs of prevention or cleanup. Historically, the most well-understood variable in this equation was the methods that hackers used to disrupt or invade the system.
Application management requires visibility from multiple vantage points within the IT enterprise, combined with a centralized information store that pulls the technology pieces of the application puzzle into a coherent whole.
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
Published By: Cylance
Published Date: Jul 02, 2018
Matthew Coy, Safelite’s Vice President of Information Technology, is responsible for overseeing all aspects of the company’s IT infrastructure, including selecting, administering, and supporting technology products. The company handles personally identifiable information, including credit card information and insurance data collected from several sources, and must comply with insurance industry regulations and the Payment Card Industry Data Security Standard. Safelite is the target of constant external attacks. The organization experienced ongoing security issues stemming from infected software, drivebys and other malicious downloads. According to Matthew, “A lot of malware and email viruses were making it through the environment, all bypassing our email security and AV.” Not only were the security controls ineffective, the previous AV platform required nearly 150 hours per week to manage. Matthew knew Safelite needed to make a change, and fast. Having worked with Cylance® at two previous companies, he was confident CylancePROTECT® could significantly improve Safelite’s endpoint security. Read the full case study to learn about the results Cylance was able to deliver.
Published By: Cylance
Published Date: Jul 02, 2018
Artificial intelligence (AI) technologies are rapidly moving beyond the realms of academia and speculative fiction to enter the commercial mainstream, with innovative products that utilize AI transforming how we access and leverage information. AI is also becoming strategically important to national defense and in securing our critical financial, energy, intelligence, and communications infrastructures against state-sponsored cyberattacks. According to an October 2016 report issued by the federal government’s National Science and Technology Council Committee on Technology (NSTCC), “AI has important applications in cybersecurity, and is expected to play an increasing role for both defensive and offensive cyber measures.” Based on this projection, the NSTCC has issued a National Artificial Intelligence Research and Development Strategic Plan to guide federally-funded research and development. The era of AI has most definitely arrived, but many still don’t understand the basics of this im
Big data and analytics is a rapidly expanding field of information technology. Big data incorporates technologies and practices designed to support the collection, storage, and management of a wide variety of data types that are produced at ever increasing rates. Analytics combine statistics, machine learning, and data preprocessing in order to extract valuable information and insights from big data.
In-memory technology—in which entire datasets are pre-loaded into a computer’s random access memory, alleviating the need for shuttling data between memory and disk storage every time a query is initiated—has actually been around for a number of years. However, with the onset of big data, as well as an insatiable thirst for analytics, the industry is taking a second look at this promising approach to speeding up data processing.
Business and information technology (IT) are moving faster than ever. Success favors companies that can invent and reinvent at warp speeds. These companies rely on IT to fuel new customer experiences as well as to deliver and pay for products and services. Download this how-to guide to learn about transforming to the right mix of hybrid infrastructure.
We started with a simple question: What surprises have you experienced since you started deploying flash storage in your organization? Of course, surprises can be good or they can be bad, but we sought to understand what may have changed – and what’s not changed – since our survey respondents deployed flash storage into their environments. To that end, we asked 1,000 people to share with us their attitudes and experiences around storage. In this report, we will share with you what we learned and how you may be able to use this information to better inform your own path forward.
Today’s idea-driven economy calls for a simpler, faster virtualization solution—one that can be managed by one IT generalist vs. numerous IT specialists. Enter HPE Hyper Converged 380, an advanced, virtualized system from Hewlett Packard Enterprise. Based on the HPE ProLiant DL380 Gen9 Server, this enterprise-grade VM vending machine enables you to quickly deploy VMs, simplify IT operations, and reduce overall costs like no other hyperconverged system available today.
Enterprises are looking to innovations like big data, cloud-based services and mobile apps to improve decision making and accelerate business results. But legacy IT implementations—independent compute, storage and networking platforms, veneered with a hypervisor— often can’t deliver on the increased agility, scalability and price performance demands of this new era of IT.
Hyperconvered infrastructure -- the meddling together of servers and storage into a single appliance with streamlined management -- is a technology growing in popularity even as people struggle to figure out exactly what it can do, what it can't do, and just how it impacts the IT organization.
If you’re a small-to-midsized business (SMB), you know that you’re operating in a fast-paced, ever-changing business environment. Customers want their demands met instantly, and increasing competition multiplies the pressure you’re under. If you can’t deliver, you can be sure somebody else will.
Fortunately, the technology landscape is changing the way you do business. Mobility, social media, and Big Data are leveling the playing field and making it possible for companies like yours to access more sophisticated technology, reach bigger audiences, target their messages, and innovate in their offerings. Yet nothing has changed the landscape so much as the cloud.
In the idea economy, time-to-value is the #1 priority. But in a technology-driven world, it takes more than good ideas to be successful. Success depends on how quickly an enterprise can turn ideas into value, and that depends on how fast IT can roll out new services.
Web applications are valuable tools for businesses of all sizes. These applications enable businesses to communicate with customers, prospects, employees, partners, and other information technology (IT) systems. By definition, web applications must be open, interactive, and accessible at all times.. This report, authored by Frost & Sullivan analysts, takes a comprehensive look at the current Web Application Firewall (WAF) vendor landscape and analyzes the current web application threat landscape and how vendors will scale to face it.
The Cloud, once a radical idea in IT, is now mainstream. Whether it’s email, backup or file sharing, most consumers probably use a cloud service or two. Similarly, most IT professionals are familiar with cloud service providers such as Amazon, Google and Microsoft Azure, and many companies have moved at least some of their information technology processes into the cloud. In fact, the cloud has become so popular it’s easy to assume that running IT applications on-premises is not cost competitive with a cloud based service. In this report Evaluator Group will test the validity of that assumption with a TCO (Total Cost of Ownership) model analyzing a hyperconverged appliance solution from HPE and a comparable cloud service from Amazon Web Services (AWS).
With 50 to 100 billion things expected to be connected to the Internet by 2020, we are now experiencing a major paradigm shift that is revolutionizing business. More and more of the objects we use every day—including those in our factories, utilities, and railroads—are used to capture and distribute information that is helping us know more and do more. The TechWiseTV team and guest experts take an in-depth look at how industries like these are utilizing the data they are gathering from the factory floor all the way out to the field. This exploration into how the Internet of Things actually works in the real world and what your organization must do to take full advantage of it is a great opportunity to understand the practical challenges and specific technology involved in bringing all this potential to life.