The term outsourcing can have a negative connotation,
conjuring images of layoffs and relocating jobs to third parties
in remote locations. However, outsourcing can take many
forms, and finance and accounting outsourcing (FAO) does
not always mean the displacing of the finance back office.
Specifically, FAO leverages digital technology to complement
and support the back office, streamlining processes while
providing enhanced transaction processing, reporting and
analytics capabilities. It also allows key resources to focus on
strategy, analysis and decision-making.
Published By: Zendesk
Published Date: Jan 04, 2019
Quando sua empresa começa um novo capítulo, seja mudando de mercado ou lançando novos produtos e recursos, o momento é ótimo para expandir as operações de atendimento ao cliente de maneira inteligente.
Sabemos que, se disponível, os clientes preferem usar a base de conhecimento para se ajudarem. Um relatório do Gartner estima que os Diretores de informática podem reduzir os custos com suporte em 25% ou mais quando uma rotina adequada de gestão de conhecimento é implementada.
Se você estava esperando o momento certo para mergulhar de cabeça no autoatendimento, este white paper provará que você e seus agentes já fazem tudo o que precisam para oferecer autoatendimento excelente todos os dias.
Published By: Zendesk
Published Date: Jan 04, 2019
Atualizações e mais atualizações. Com todo mundo atualizando, você pode estar se perguntando se sua empresa também deveria atualizar seus sistemas. Parece que sempre há uma versão ou um tipo melhor de software. Ainda que implementar sistemas novos e aprimorados possa ajudar sua empresa a crescer e a economizar dinheiro, é importante saber se o novo software vale a transição.
Recentemente, a Zendesk comissionou um estudo da Forrester Consulting, que avaliou o impacto financeiro do Zendesk nas organizações. A Forrester entrevistou cinco clientes e conduziu uma análise financeira. Neste estudo, a Forrester relatou os benefícios e custos da família de produtos de atendimento da Zendesk, e sua análise apontou benefícios de mais de US$ 3,8 milhões.
Published By: Evariant
Published Date: Nov 08, 2018
Healthcare CRM allow marketers to implement precision marketing techniques to target patients most likely to need a service, align to and improve the patient journey, and engage patients to drive loyalty and retention. Every hospital and healthcare system benefits from a correctly implemented CRM solution as it helps organizations build engaged and loyal audiences. Download this guide to learn to improve your marketing engine through the use of a healthcare CRM.
In this case study, large health systems implement IBM Watson Health to surface improvement opportunities. Using this tool, they were able to cut costs, reduce patients’ length of stay, acquire actionable data, address number of readmissions and improve management of COPD and sepsis.
Published By: Cloud Blue
Published Date: Jan 29, 2019
A successful go-to-market (GTM) strategy is critical to succeed in the digital economy. Learn what goes into the three stages required to build, implement and launch a successful XaaS GTM plan--and how much faster you'll get there partnering with CloudBlue.
Headquartered in Chicago, Bean Suntory owns over 70 premium spirit brands from whiskey and rum, to vodka, cognac, tequila, and gin. Beam Suntory generates $4 billion in annual revenues.
But that revenue was in danger.
The company’s production software, Wonderware, which controls embedded systems driving almost every critical production process, was underpinned by ageing hardware. If it failed, production would come to a grinding—and expensive—halt.Every hour of downtime results in lost production, which can amount to millions of dollars in losses,” says Sanjay Kirtikar, Director Digital Technologies, Beam Suntory.
To ensure Wonderware never failed, Beam Suntory implemented hyperconverged clusters integrated with Nutanix Enterprise Cloud Platform software
The results were instant and outstanding. Beam Suntory expects a 25-35% cost benefit from lower support and maintenance efforts, and a 50% reduction in power usage.
Published By: Mimecast
Published Date: Jan 17, 2019
Two-thirds of all internally generated email sent is from employees communicating within an organization*. Yet most IT organizations only focus on inbound email when it comes to protecting against cyber-attacks. In doing so, they ignore the serious risks posed by internal and outbound emails and the actions of two at risk groups of users - the compromised and careless employee.
Mimecast Internal Email Protect extends the security capabilities of Targeted Threat Protection to provide advanced inside-the-perimeter defenses. Watch this on-demand webinar where Mimecast’s Chief Trust Officer, Marc French, and Cyber Security Strategist, Bob Adams discuss:
The top things to do to optimize your Targeted Threat Protection implementation and prepare for addressing the threats on the inside.
The multiple ways internal email threats start, and why human error nearly always plays a role.
The scale and impact of attacks that spread via internal email.
How to extend your current protection with Mim
What could you be saving by implementing a learning management system? This guide will show you the provable return on investment in an eLearning strategy; how an LMS can help your business lower print costs, reduce employee turnover, positively impact sales, and much more.
Whether you’re exploring the marketplace or building out your business case for online learning, this guide has the information you want.
As you prepare to move to a new LMS consider Clarifi Talent Development, the learning and performance management system designed for today’s workforce. It is the choice for leading brands like Brinker, Newk’s and Subway.
Headquarters: London, England
Objective: Global professional services firm, Arup, moved from Cisco Cloud Web Security (CWS) to Cisco Umbrella. By implementing a secure internet gateway in conjunction with nextgen endpoint security, Arup secured access to the internet wherever users go, reduced its exposure to malware and improved the ability to detect, respond and remediate when necessary.
Solution: Cisco Umbrella, Cisco Umbrella Investigate & Cisco AMP for Endpoints
• Substantially reduced administrative time
• Accelerated response and remediation process
• Increased performance of cloud applications
• Reduced time to investigate
Self-insured employers want to cut costs without affecting the quality of coverage available to employees. HR leaders need to provide great benefits that attract talent, but they also need to slow the rising tide of healthcare costs at the same time. In this whitepaper, you’ll see three examples of how benefit teams have cut benefits spending without cutting benefit programs.
• The potential savings available with telemedicine programs
• The surprising ROI of fertility coverage and care
• Best practices for evaluating and implementing onsite clinics
Published By: Jelecos
Published Date: Feb 11, 2019
The AWS Well-Architected framework has been developed to help cloud architects utilize best practices to build the most secure, high-performing, resilient, and efficient infrastructure possible for their applications. This framework provides a consistent approach for Jelecos and its customers to evaluate architectures and provides guidance to help implement designs that will scale with your application needs over time.
Multinational companies (MNCs) are facing a unique combination of escalating customer, competitive and operational pressures which are forcing them to fundamentally change the way they do business and manage their IT infrastructures supporting network, security and mobility needs.
Lack of IT resources, limited capex and more complex global implementations are driving an increasing proportion of MNCs to offload, or 'out-task', various aspects of their day-to-day management responsibilities to skilled third-parties that can help perform these functions well.
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
At a projected market of over $4B by 2010 (Goldman Sachs), virtualizationhas firmly established itself as one of the most importanttrends in Information Technology. Virtualization is expectedto have a broad influence on the way IT manages infrastructure.Major areas of impact include capital expenditure and ongoingcosts, application deployment, green computing, and storage.
The idea of load balancing is well defined in the IT world: A network device accepts traffic on behalf ofa group of servers, and distributes that traffic according to load balancing algorithms and the availabilityof the services that the servers provide. From network administrators to server administrators to applicationdevelopers, this is a generally well understood concept.
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
ITIL provides a framework of customizable best practice initiatives that help organizations consistently deliver high-quality IT services. Effective ITIL implementation adds value to the IT infrastructure and improves business and service delivery.
A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Meanwhile, data runs rampant, slows systems, and impacts performance. Hard-copy documents multiply, become damaged, or simply disappear.
There are success stories of businesses that have implemented Business Service Management (BSM) with well-documented, bottom-line results. What do these organizations know that their discouraged counterparts don't?
SCCA chose Cherwell primarily because of its ease of administration and configuration. Built-in ITIL processes facilitated the implementation of incident request, problem management, a knowledge base, and more. Cherwell’s “One-Steps” make easy work of automating repeatable and typically time-consuming processes like password resets and account unlocks. And a service catalog allows medical staff to easily request services, using custom-built forms.
Published By: Extensis
Published Date: May 04, 2008
Integrated marketing communications agency, CMD, has an easy way of tracking the payoff from implementing Portfolio Server and Suitcase Server to manage their digital assets and fonts. It's called more billable hours.