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Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to: • Organize content plans to facilitate user-based discovery. • Retain consistent messaging across multichannel service environments. • Develop an internal culture to support self-service options. Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
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expérience client, commentaires clients, service client, responsables service client, responsables du service client, déviation, service client numérique, forums de discussion, parcours d'escalade, faq, internet des objets, gestion des connaissances, service en direct, multicanal, omni-canal, libre-service, infrastructure du service, réseaux sociaux, documentation technique, it management
    
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