Published By: Epson EMEA
Published Date: Oct 30, 2019
The needs of business users have changed, so today’s business printers must be faster, more cost-efficient and easier to integrate than ever – all while minimising environmental impact.
There’s pressure to put more in to your business to enhance experiences, drive sales and enable, new smarter ways of working. However, if you’re looking to get more out of your business while reducing costs, you need to be investing in the right printing technology.
This guide reveals why business inkjet is the answer. And over the coming pages, we’ll explore how a simple switch can have a potentially huge business impact – positively influencing your daily operations, employees, customers, community, society and the world at large.
When building the ideal customer experience, it will be important to have cohesive, convenient, and productive customer interactions, no matter what stage of the customer journey. Technology will no doubt be at the forefront to integrate these qualities into every customer interaction at scale.
Therefore, when choosing a customer care technology like an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of technology, but to make sure that it is enhancing the overall customer experience.
We all know that the customer experience is a big deal. By
2020, customer experience will overtake price and product
as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant.
We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
Google commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying G Suite. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of G Suite on their organizations.
Google G Suite offers a set of work applications that help organizations transform their businesses. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed eight enterprise customers with years of experience using G Suite.
Rehab programs will experience a major infux of medically complex patients, including those with neurological conditions, in the coming decades. The drastic increase is being spurred by an aging population. For instance, stroke prevalence is expected to rise by 21% by 2030, and more than 1.2 million citizens are projected to have Parkinson’s disease.
This leaves rehab leaders with one signifcant question: What can be done to prepare for the increase of medically complex patients? By evolving to meet the needs of this changing population, rehab programs can successfully meet the challenge, providing patients with the highest level of care while achieving greater performance standards.
In this whitepaper, we’ll examine the three areas that drive the greatest impact on treating medically complex patients: • Clinical staff • Tech innovation • Patient and family member experience
Published By: SendBird
Published Date: Nov 14, 2019
On this webinar, Accolade Director of Product Management, Hiren Bhavsar and Director of User Experience, Christine Eng shared how Accolade uses in-app messaging to provide better patient engagement and continual care. In this replay you will learn:
Why chat is an important piece in delivering better healthcare experience for Accolade
How Accolade went about creating a chat experiences for their members
How you can plan your in-app chat strategy
Published By: SendBird
Published Date: Nov 14, 2019
Media brands are beginning to see that while their content generates excitement, all of their
audience engagement takes place on external platforms. As a result, companies such as Facebook
and Twitter control the audience’s experience — and reap the many benefits of hosting conversations
and interactions surrounding content they did not create.
For customers, this fragmented landscape creates a disjointed user experience because they’re
forced to constantly switch between applications and risk missing the action in the process. They
use one app to consume content, another app to discuss with friends, and yet another app to chat
with the broader community.
Published By: Experian
Published Date: Sep 26, 2019
"We are in an age of unprecedented opportunity, where ubiquitous data and new technologies are shaping the world and dramatically changing the way consumers interact with businesses like yours.
The rise of fintech companies is driving competition, e-commerce has raised the bar for digital experiences, fraud is at an all-time high, and there is pressure to grow your business. You need to meet these challenges head
on and do it in a way that can scale with the increasing volume — and value — of customers. All while meeting and exceeding customer expectations.
We believe rapid, sustainable growth can be fuelled by acquiring the right customers and delivering customer experiences that align with their expectations. To succeed you need a comprehensive, unified view into your customers and their needs. As a business leader, how do you achieve these objectives? What can you do to attract and acquire new customers? What tools do you need to quickly act on insights and to make consistent, relev
Published By: Corrigo
Published Date: Nov 01, 2019
Think about all the ways your life today is different than it was ten years ago. Think about how you
shop, how you get around, how you plan travel, and how you stay in touch. So many things that used to
be a hassle are now almost effortless.
If your life feels different, it’s because you’re living in a new era – what experts are calling the 4th
Industrial Revolution. You’ve probably heard some of the more catch-phrased components – big data,
artificial intelligence, deep analytics. Some of these still seem like science fiction, but they are very real,
very active, and crucial parts of what we at Corrigo call the Intelligence Economy.
In the Intelligence Economy, data is collected, crunched, and activated to solve problems and create
greater value for customers, partners, and employees. It’s the information, insights, and automations that
enhance experiences, predict needs, strengthen connections, and deliver the right info or action at the
right time, in the right way. And the Intellig
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
Published By: ServiceNow
Published Date: Oct 23, 2019
Forrester Consulting determined the Total Economic Impact™ of IT applications—and ServiceNow believes that the results were impressive. The study delivers a framework to evaluate the real world customer experience and economic impact of switching to ServiceNow. Download now.
Are you ready for a new Recognition & Rewards Platform?
Recognition and rewards are an integral part of your company’s employee experience and engagement levels.
To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of recognition and rewards, as well as background on the provider’s company and technology.
Download our buyers guide for the five major areas you'll need to cover before making a purchase, including:
The business value and ROI of recognition & rewards
Identifying your need and specific goals for an employee experience program
Key questions to ask engagement platform vendors
A decision checklist and a detailed comparison sheet
Two budgeting exercises to justify your investment
Published By: Smartrac
Published Date: Oct 23, 2019
Discover the unique experiences you could offer your customers using RFID technology
Find out how to get deeper insights into your products and optimize your supply chain
See how companies like Adidas are already using RFID to get ahead of their competitors
Today’s customers want 24/7 access, mobile availability, quality, low prices, fast shipping, easy returns and instantaneous service. These expectations demand that every business function be customer-centric, including operations.
Read this report to find out:
• how to create customer-centric operations to deliver the customer experience
• the eight essential components of a connected, customer-centric enterprise
• why alignment between the COO and CIO is essential
• five key steps to start transforming operations to drive growth and create value.
Published By: Nextgen
Published Date: Sep 25, 2019
Your practice can save time and money by delivering on patient expectations. You can better keep up with regulatory demands and reporting requirements—and avoid unsatisfied and unresponsive patients—when you employ best practices that address patient needs.
In this eBook, you’ll learn strategies to avoid missed revenue and save staff effort by using smart efficiency improvements, such as checking insurance information up front. You’ll also learn how you can get back to caring for patients, not chasing payments—and the secret to achieving strong financial outcomes. Finally, you’ll discover how you can get paid quickly, easily, and fully—all while addressing your patient demands for an improved, more efficient experience.
In this guidebook, learn how modern retailers are using integrated hardware and software POS solutions to expand the range of their customer interactions. One thing is certain, hardware and software must work together to readily accommodate new consumer demands.
If you’re planning to sell products and services to today’s fast-moving global consumers, there’s no way around it—you need a website. And to make sure that website delivers an experience that fuels conversions and revenue, testing and optimization are crucial.
There are lots of different ways to test your website. However, while some tests will help you optimize, others will just take up your time and give nothing useful back in return.
This guide will show you how to build and run the right kind of website test and decode the results to get the answers you need.
If people always knew what they wanted and asked for it, your job would be easy—and boring, which really isn’t your style.
But people—and customers—are complicated, and that’s a good thing. It means that every quirk, habit, bias, behavior, curiosity, experience, and demographic detail is a chance to optimize and catapult your customer experience to new heights. But first, you have to go beyond all the details you know about your customers to discover what they mean for your business. These “customer insights” make all the difference. And this guide is a crash-course in how to catch them, decode them, and put them to work.
The digital world produces data at an unprecedented scale and velocity. According to Gartner, by 2020 there will be more than 26 billion connected devices, producing exponentially more data. How can businesses understand and leverage this data so they can successfully adapt to changing customer expectations and business dynamics?
In the past, B2B transactions occurred in face-to-face meetings as a sales professional worked a product demo, business luncheon, or boardroom presentation to influence a customer – and close the deal. Today, however, B2B stakeholders perform much of their product and service research online. In fact, 93 percent of B2B buying starts with online searching, according to a Pinpoint Market Research study. This research occurs long before a customer engages with sales.
As your prospects research and evaluate your offerings, they leave behind valuable clues to their intent. Understanding these clues – cracking the code – can help you tailor your messages to them, thereby providing them a more tailored, relevant experience. As a result, business-savvy marketing and sales departments have embraced marketing automation platforms, so their respective teams can work together on one common platform, reach B2B customers online, and drive revenue.
Marketing automation platforms automate repetitive
Digital marketing. You hear it everywhere. As you and all your competitors know, it’s:
A marketing approach that leverages online channels like email, websites, social media, and display advertising to deliver content that influences opinions and sells products and services.
But to effectively execute a digital marketing strategy, you’ll need a marketing automation system that can follow a customer’s lead around the web and offer the best recommendations at the best times to deliver a more relevant "1-to-you" customer experience.
Let’s just get to the core of the issue: The customer experience (CX) is broken.
Legacy technology is way behind and it creates a distorted view of the customer. Though it provides behavioral, demographic, and preference data, most martech doesn’t link important data silos together to deliver the bold multichannel experience always-on customers want.
How can marketers stay competitive in a data-driven world with outdated technology behind their decision-making?
Simple. They can’t.
In order to course correct the customer experience, marketers need: • The ability to build a holistic customer view that incorporates preferences, behaviors, and personalization across multiple devices and channels • A way to manage B2B and B2C CX at every touchpoint
Can your technology do all this?
Let’s look into that.
Today’s consumers are demanding: They have become more unforgiving of a poor customer experience and expect interactions on their desktop and mobile devices to be responsive, intuitive, and easy-to-use. Marketers understand that delivering the most relevant experience is the key to gaining continued satisfaction and loyalty from their digital consumers.