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Published By: Vena Solutions     Published Date: Oct 29, 2018
Discover how Vena’s partnership with Sage Intacct brings together the leader in FP&A software satisfaction and ease-of-use with the innovation and customer satisfaction leader in cloud financial management solutions.
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microsoft dynamics, erp, erp systems, erp integration, reduced budget cycle, annual budget cycle, excel templates, gl templates, erp templates, excel templates, dynamics
    
Vena Solutions
Published By: Hewlett Packard Enterprise     Published Date: Mar 26, 2018
Within the next 12 months, solid-state arrays will improve in performance by a factor of 10, and double in density and cost-effectiveness, therefore changing the dynamics of the storage market. This Magic Quadrant will help IT leaders better understand SSA vendors' positioning in the market.
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Hewlett Packard Enterprise
Published By: Pega     Published Date: May 25, 2016
Adapting to changing market dynamics is not easy for any enterprise-class organization. To stay competitive, companies not only must adapt different go to market and customer service strategies but also embrace internal business process and workflow changes, which in many cases can be more difficult. Enter Intelligent Business Process Management Suites (iBPMS). According to Gartner, iBPMS compress the observation-to-action-to-outcome cycle, and help business transformation leaders, business process directors and solution architects establish a fluid capability to handle big change. Gartner evaluated 15 iBPMS vendors including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding evolving iBPMS market and the solutions offered by each iBPMS vendor.
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business optimization, business strategy, network management, business applications, best practices, business process management, solutions, enterprise management, application integration, business integration, business intelligence, business management, business process automation
    
Pega
Published By: Pega     Published Date: May 25, 2016
The customer experience is critical in today’s fast-paced, demanding world. With so many options at the buyer’s fingertips and the rise of social sharing media, one bad customer experience can haunt an organization. According to” The Forrester Wave™: Dynamic Case Management, Q1 2016” report, in order to improve customer experience, firms must tackle the incident process through smart handling of exceptions, applying analytics for context, and offering real-time and mobile interaction. Here is where dynamic case management (DCM) can be a competitive advantage and Forrester identified 14 of the most significant vendors across 21 criteria in this space with Pegasystems among vendors who lead the pack. Download this Forrester Wave report to see the full 21-criteria evaluation of the dynamic case management (DCM) market and gain insight into the 14 most significant software vendors in order to help enterprise architecture (EA) professi
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case management, forrester, dynamics, enterprise, best practices, business integration, business intelligence, enterprise software, software outsourcing
    
Pega
Published By: FICO     Published Date: May 11, 2017
Competing in telecommunications markets is becoming extremely complicated. Responding to disruptive change from many directions, telecom companies are experimenting with new business models and offering new types of services. With this comes the potential to draw new waves of regulatory oversight, further complicating the picture.
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customer experience, customer management, telecom, customers, customer interaction service, customer relationship management, customer satisfaction, customer service
    
FICO
Published By: DocuSign UK     Published Date: Nov 06, 2018
"Microsoft has teamed up with DocuSign to make our industry-leading eSignature apps available to businesses and consumers within Microsoft applications, making it easier than ever to stay productive. Robust apps for Outlook, Word, SharePoint, Dynamics CRM, Windows and Windows Phone are making it easier for organisations of every size, industry, and geography to quickly and securely transact business anytime, anywhere, on any device. Read this white paper to learn how you can use DocuSign for Office 365 to: - Go digital: Send and manage your documents work flow more efficiently - Save time: Eliminate paper-based processes like printing, scanning, and faxing - Increase productivity: With DocuSign for Office 365, transactions are done quickly and securely"
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DocuSign UK
Published By: SAP     Published Date: Oct 11, 2018
The chemicals industry is undergoing a major transformation brought about by mergers and divestitures, shifting market dynamics, and nonlinear supply chains. Industry leaders are responding by harmonizing their supplier management, sourcing, and supply chain processes using a digital strategy that enables them to extend business processes beyond the four walls of the enterprise. Along the way, they are realizing new efficiencies and cost savings needed to compete in today’s complex marketplace.
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SAP
Published By: SAP Ariba     Published Date: Oct 11, 2018
The chemicals industry is undergoing a major transformation brought about by mergers and divestitures, shifting market dynamics, and nonlinear supply chains. Industry leaders are responding by harmonizing their supplier management, sourcing, and supply chain processes using a digital strategy that enables them to extend business processes beyond the four walls of the enterprise. Along the way, they are realizing new efficiencies and cost savings needed to compete in today’s complex marketplace.
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SAP Ariba
Published By: Dell     Published Date: Feb 04, 2016
Security risks have grown roughly in proportion to the meteoric growth in employee-owned mobile devices within the workplace. Meanwhile cyber-attacks are growing in sophistication and severity. According to data from a new IDG Research survey, these dynamics have IT decision makers scrambling to tighten and revise BYOD policies while addressing the holistic issue of endpoint security. Download this two-page paper detailing the IDG Research results and for expert advice on securing your organization’s data in an increasingly mobile world.
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security risks, byod, cyber attacks, byod policies
    
Dell
Published By: Pega     Published Date: Apr 04, 2016
Millennials are different than any other generation before them. They are making major decisions later in life—from choosing a career, getting married, buying a home and yes, investing in life insurance. And while they are more tech savvy than their predecessors and want to make purchasing from any device of their choosing, they still value face-to-face interaction, contrary to popular belief. Insurance and financial companies need to understand the unique dynamics of the millennial generation in order to better service and exceed expectations of this growing consumer base. They need to meet their tech-savvy expectations, while also understanding Millennials still value one-to-one attention. In fact, 48% of Millennials said they would be more likely to make a speedy financial or insurance-related decision if a person who they trusted took the time to explain the benefits and risks. Download this whitepaper and learn how to better tap into the growing millennial market.
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Pega
Published By: Microsoft Dynamics     Published Date: Jan 18, 2016
De moderne productie vraagt om aanpassingsvermogen aan een nieuwe wereld waarin klanten beter geïnformeerd zijn dan ooit. De verwachtingen van klanten zijn ongekend hoog en de kleinste veranderingen aan de andere kant van de wereld kunnen een diepgaand domino-effect hebben op elke industrie.
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verkoopprestatie, verkoopprestatiebeheer, verkoopprestatie verbeteren, verkoopprestatie verhogen, productie, toeleveringsketen, hoe verhoog je de verkoop, verkoopstrategie, verkoopstrategieën, hoe verbeter je de verkoop, verkoopeffectiviteit, deals sluiten, verkoopprestatie, technieken om deals te sluiten, it management, knowledge management, data management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 18, 2016
Onderzoek van SiriusDecisions toont aan dat datagedreven ondernemingen beter in staat zijn betekenisvolle inzichten te verwerven die de besluitvorming kunnen verbeteren, winstgevendheid kunnen verhogen en innovatie kunnen stimuleren.
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big data, business intelligence, data-analyse, data-analytics, microsoft dynamics, microsoft crm, verkoop en marketing, datagedreven, intelligente inzichten, voorspellende analytics, winst verhogen, winstgevendheid, data-integratie, it management, knowledge management, data management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 22, 2016
Het huidige klantenservicemodel, dat gericht is op efficiëntie en waarin succes gedefinieerd wordt als klanttevredenheid tegen zo laag mogelijke kosten, werkt niet meer. Hoewel bedrijfsleiders weten dat klantgerichte waarden belangrijk zijn voor hun resultaten, is het klanttevredenheidsniveau in bijvoorbeeld de VS in de afgelopen negen jaar nog nooit zo laag geweest.
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automatisering, gecentraliseerde componenten, klantwensen, klantverwachtingen, klantervaringen, klantenservice, klantenservicemanagers, klantenservicetrends, digitale klantenservice, bedrijfsklantenservice, buitendienst, toekomst van klantenservice, omni-channel, resultaatgericht, zelfbediening, service-infrastructuur, sociale service, problemen oplossen, thinkjar, resultaatgerichte klantenservice
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jan 27, 2016
Download het whitepaper Hoe verhoog ik de prestaties van mijn salesteam?, evalueer jouw organisatie met behulp van de SRP-matrix van CSO Insights en je bent op weg naar een strakker verkoopproces en verbeterde prestaties. Klaar voor de start… Af!
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cso insights, verkoopprestaties verbeteren, verkoopprestaties, verkoopprestatiebeheer, verkoopmeting, verkoopmetingsstrategieën, verkoopefficiëntie, verkoopeffectiviteit, verhoog het succespercentage, succespercentage, behalen van targets, targets halen, verkoopsucces, hoe optimaliseer je de verkoop, optimalisatie van het verkoopproces, implementatie van het verkoopproces, vordering van het verkoopproces, prestatiegegevens, prestatiekader, procesanalyse
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In 10 Customer Service Trends to Watch in 2016, you’ll find valuable insights from 11 well-known customer experience leaders. These include: • Al Hopper, customer service advocate for SocialPath Solutions • Jeanne Bliss, cofounder of Customer Experience Professionals Association • Sumair Dutta, chief customer officer for The Service Council These experts present business leaders with the necessary information to address key areas of concern in customer service, such as mobility, self-service, social media, and journey mapping. Don’t fall behind. Download 10 Customer Service Trends to Watch in 2016 today.
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klantbetrokkenheid, klantervaring, klantenservice, digitale klantenservice, zakelijke klantenservice, internet of things, journey mapping, kennisbeheer, machinaal leren, mobiel, mobiliteit, omni-channel, problemen oplossen, resultaatgerichte klantenservice, zelfbediening, service-infrastructuur, sociale media, sociale mobiliteit, sociale service, technologie
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to: • Organize content plans to facilitate user-based discovery. • Retain consistent messaging across multichannel service environments. • Develop an internal culture to support self-service options. Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
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brand expectations, customer experience, customer feedback, customer service, customer service leaders, customer service managers, deflection, digital customer service, discussion boards, escalation paths, faq, internet of things, knowledge management, live service, multichannel, omni-channel, self-service, service infrastructure, social media, support documentation
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
To better understand the worldwide state of customer service, we asked the experts: customers themselves. Microsoft surveyed roughly 4,000 consumers from the US, the UK, Japan, and Brazil on their experiences and tendencies when interacting with brands. The Global State of Multichannel Customer Service Report is the result of that research. The full report presents the findings from 22 questions, including: • When beginning a customer service interaction, which device do you use most? • How important is customer service in your choice of, or loyalty to, a brand or organization? • What do you feel is the most frustrating aspect of customer service? The report offers a complete set of research, stats, and data essential to support the advancement of customer service in the modern era. Keep up with current customer needs and expectations. Download the report now!
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automatisering, merkverwachtingen, klanteisen, klantverwachtingen, klantervaring, klantenservice, klantenserviceleiders, klantenservicemanagers, digitale klantenservice, zakelijke klantenservice, faq, wereldwijde kennis, mobiel, multi-channel, omni-channel, onderzoek, zelfbediening, service-infrastructuur, sociale media, sociale service
    
Microsoft Dynamics
Published By: Red Hat     Published Date: Dec 09, 2013
Linux has proven to be a key element for successful datacenter modernization. Red Hat Enterprise Linux delivers cross-architecture standardization to a single operating system (OS) and provides a target platform for migrating mission critical workloads. For more information on Red Hat Enterprise Linux datacenter modernization watch the webinar here.
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idc, red hat, informationweek, industry solutions, webinar, standardization, cloud computing, virtualization, os dynamics, technology reset, datacenters, market trends, it infrastructure, demarcation line, al gillen, data center
    
Red Hat
Published By: GE Healthcare     Published Date: Aug 27, 2015
This paper will explore some of the market dynamics driving the financial volatility in healthcare and will explore how advanced analytics, with the right IT backbone and organizational competencies, can help organizations successfully identify ways to manage revenue cycle profitability.
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centricity business, financial management, analytics, revenue cycle, hospital billing, hospital finance, patient billing, rcm, episodic payment, accountable care, icd-10, healthcare reform, shared savings, capitation, payment reform, risk based contracting, hospital consolidation, [mjm] claims, denials, cost to collect
    
GE Healthcare
Published By: Pega     Published Date: May 24, 2016
Millennials are different than any other generation before them. They are making major decisions later in life—from choosing a career, getting married, buying a home and yes, investing in life insurance. And while they are more tech savvy than their predecessors and want to make purchasing from any device of their choosing, they still value face-to-face interaction, contrary to popular belief. Insurance and financial companies need to understand the unique dynamics of the millennial generation in order to better service and exceed expectations of this growing consumer base. They need to meet their tech-savvy expectations, while also understanding Millennials still value one-to-one attention. In fact, 48% of Millennials said they would be more likely to make a speedy financial or insurance-related decision if a person who they trusted took the time to explain the benefits and risks. Download this whitepaper and learn how to better tap into the growing millennial market.
Tags : 
    
Pega
Published By: Microsoft Dynamics     Published Date: Jan 27, 2016
Obtenez le livre blanc Réflexions stratégiques pour un service client efficace aujourd’hui et demain et commencez à établir une stratégie de service client intelligent dès maintenant.
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automatisation, composantes centralisées, demandes du client, attentes du client, expérience client, service client, responsables du service client, tendances du service client, service client numérique, service entreprise cliente, intervention sur site, avenir du service client, omni-canal, axé sur des résultats, libre-service, infrastructure du service, service social, résolution de problèmes, thinkjar, service client axé sur des résultats
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In 10 Customer Service Trends to Watch in 2016, you’ll find valuable insights from 11 well-known customer experience leaders. These include: • Al Hopper, customer service advocate for SocialPath Solutions • Jeanne Bliss, cofounder of Customer Experience Professionals Association • Sumair Dutta, chief customer officer for The Service Council These experts present business leaders with the necessary information to address key areas of concern in customer service, such as mobility, self-service, social media, and journey mapping. Don’t fall behind. Download 10 Customer Service Trends to Watch in 2016 today.
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fidélisation client, expérience client, service client, service client numérique, service client entreprise, internet des objets, cartographie du parcours, gestion des informations, apprentissage machine, mobile, mobilité, omni-canal, résolution de problèmes, service client axé sur des résultats, libre-service, infrastructure du service, réseaux sociaux, mobilité sociale, service social, technologie
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to: • Organize content plans to facilitate user-based discovery. • Retain consistent messaging across multichannel service environments. • Develop an internal culture to support self-service options. Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
Tags : 
expérience client, commentaires clients, service client, responsables service client, responsables du service client, déviation, service client numérique, forums de discussion, parcours d'escalade, faq, internet des objets, gestion des connaissances, service en direct, multicanal, omni-canal, libre-service, infrastructure du service, réseaux sociaux, documentation technique, it management
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
To better understand the worldwide state of customer service, we asked the experts: customers themselves. Microsoft surveyed roughly 4,000 consumers from the US, the UK, Japan, and Brazil on their experiences and tendencies when interacting with brands. The Global State of Multichannel Customer Service Report is the result of that research. The full report presents the findings from 22 questions, including: • When beginning a customer service interaction, which device do you use most? • How important is customer service in your choice of, or loyalty to, a brand or organization? • What do you feel is the most frustrating aspect of customer service? The report offers a complete set of research, stats, and data essential to support the advancement of customer service in the modern era. Keep up with current customer needs and expectations. Download the report now!
Tags : 
automatisation, demandes du client, attentes du client, expérience client, service client, responsables service client, responsables du service client, service client numérique, service client entreprise, faq, informations, mobile, multicanal, omni-canal, recherche, libre-service, infrastructure du service, réseaux sociaux, service social, service client multicanal
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Jul 17, 2015
Learn how organisations can set their sales teams up for success. Chapters include: - Buyer 2.0: The way people buy has changed - The role of content and conversations in today’s buying and selling process - Why and how sales reps need to tap into data for smarter selling
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always be closing, ms dynamics partners, sales for dummies, how to motivate sales people, how to make more sales, sales success, how to make sales, sales approaches, sales skills, sales tactics that work, how to get more sales, how to generate sales, how to succeed in sales, sales crm, salesforce, crm, crm tools, microsoft sales, microsoft dynamics, how to sell
    
Microsoft Dynamics
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