In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to:
• Organize content plans to facilitate user-based discovery.
• Retain consistent messaging across multichannel service environments.
• Develop an internal culture to support self-service options.
Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
We recently compiled several of those discussions into a guidebook to bring you up to speed, 8 awesome ideas to pump up your wellness program.
This new guidebook is full of advice from the Captivate Community, where you have access to:
* Discussion boards to get answers about activity challenges and lots more
* Tools & resources like guidebooks, tip sheets and FAQ guides
* The Captivate Blog including tips for running your next challenge and improving engagement
Published By: Cymfony
Published Date: Feb 22, 2007
Social media - online sites like blogs and discussion boards where consumers create and share information and opinions directly with each other - are beginning to affect brands. Download this white paper now to understand the importance of a social media strategy, and how to make the case to management.