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Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to: • Organize content plans to facilitate user-based discovery. • Retain consistent messaging across multichannel service environments. • Develop an internal culture to support self-service options. Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
Tags : 
brand expectations, customer experience, customer feedback, customer service, customer service leaders, customer service managers, deflection, digital customer service, discussion boards, escalation paths, faq, internet of things, knowledge management, live service, multichannel, omni-channel, self-service, service infrastructure, social media, support documentation
    
Microsoft Dynamics
Published By: Fitbit     Published Date: Mar 16, 2017
We recently compiled several of those discussions into a guidebook to bring you up to speed, 8 awesome ideas to pump up your wellness program. This new guidebook is full of advice from the Captivate Community, where you have access to: * Discussion boards to get answers about activity challenges and lots more * Tools & resources like guidebooks, tip sheets and FAQ guides * The Captivate Blog including tips for running your next challenge and improving engagement
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Fitbit
Published By: Cymfony     Published Date: Feb 22, 2007
Social media - online sites like blogs and discussion boards where consumers create and share information and opinions directly with each other - are beginning to affect brands. Download this white paper now to understand the importance of a social media strategy, and how to make the case to management.
Tags : 
blogs, branding, blog, social media, sales & marketing software, marketing automation, customer interaction service, cymfony, ebusiness
    
Cymfony
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