In April 2016, SAP commissioned Forrester Consulting to evaluate how enterprises are taking advantage of IoT, how IoT fits into broader digital transformation initiatives, and the role of immediate insights in realizing the benefits that IoT can deliver.
Businesses who have lived through the evolution of the digital age are well aware that we’ve
experienced a generational shift in technology. The rise of software as a service (SaaS),
cloud, mobile, big data, the Internet of Things (IoT), social media, and other technologies
have disrupted industries and changed customers’ expectations. In our always-on, buy
anything anywhere world, customers want their shopping experiences to be personalized,
dynamic, and convenient.
As a result, many businesses are trying to reinvent themselves. Success in a fast-paced
economy depends on continually adapting and innovating. Companies have to move quickly
to keep up; there’s no time for disjointed technologies and old systems that don’t serve the
customer-obsessed mentality needed to thrive in the digital age.
Today, digital security is top-of-mind. From the boardroom to the backroom, everyone is asking the same questions, “How do we protect our digital experiences? How do we ensure our website is safe for our visitors? How do we make sure that no one can steal our content?” But safeguarding a digital experience isn’t a one-size-fits-all solution. It often involves multiple techniques and layers of security.
From verifying your identity (with HTTPS) to encrypting sensitive data to restricting access and protecting multimedia content, you must approach security in a layered manner, employing multiple means and techniques to protect the digital content through which your audience interacts.
This paper explores ten different methods and technologies that an organization can employ to protect its content. This multi-layered approach can effectively protect your digital content, ensure high availability, and maintain superior quality of experience for every digital visitor.
Published By: TrendKite
Published Date: Jun 15, 2018
How can you plan more certainty into your PR practice? Break down silos, hone
processes, and measure bottom-line business value.
Public relations is entering an era of unprecedented challenge — and unprecedented
opportunity. Digital technologies are rocking every boat, from consumer behaviors, to
B2B decision-making, to the nature and reputation of media itself.
Today, every discipline is being buffeted by continual change and performance
pressure. But the convergence of key trends poses a particular set of challenges for
En diciembre de 2017, Dell encargó a Forrester Consulting que elaborara un estudio para determinar cómo se estructuraban las organizaciones empresariales desde la perspectiva de los departamentos de TI. El estudio exploró dos tipos de organizaciones de TI, los controladores digitales y los transformadores digitales, y las tendencias y los retos del aprovisionamiento de los PC. A menudo, los controladores digitales se asocian con el enfoque en sentido descendente y la estructura lineal, y enfatizan la seguridad y la precisión. Por el contrario, los transformadores digitales se enfocan en la innovación y en la centralidad de los empleados y los clientes, y priorizan la velocidad y la flexibilidad. Mediante la comprensión de los dos grupos, las empresas pueden superar los retos que surgen de la gestión del ciclo de vida de los PC. Al invertir en las herramientas de gestión de PC existentes y asociarse con una empresa especializada en la implementación y la gestión de ordenadores, las comp
Published By: HP Inc.
Published Date: May 20, 2019
With a couple of swipes, a like and a share, what’s in today is gone tomorrow. Graphic design trends are changing rapidly, based on a fastspreading global pop culture that determines what’s hot, and what’s not, almost instantly.
By creating unique printed and digital assets that engage consumers and drive social media posts (and a whole lot of likes and shares), brands can leverage the “Instagram effect” to attract customers. Start with these trends, and keep reinventing!
Digital experiences on mobile connections suffer from performance issues, and impatient users compound the challenges that slower, intermittent mobile connections raise. Firms need to build a new discrete delivery tier to improve users’ perception of mobile performance and drive conversion and engagement. By dynamically adjusting to context, this new delivery tier can adaptively send the right assets, optimize the sequence, and modulate streaming rich media. this report outlines the delivery tier technology options that application development and delivery (AD&D) professionals must embrace.
this is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
In 10 Customer Service Trends to Watch in 2016, you’ll find valuable insights from 11 well-known customer experience leaders. These include:
• Al Hopper, customer service advocate for SocialPath Solutions
• Jeanne Bliss, cofounder of Customer Experience Professionals Association
• Sumair Dutta, chief customer officer for The Service Council
These experts present business leaders with the necessary information to address key areas of concern in customer service, such as mobility, self-service, social media, and journey mapping.
Don’t fall behind. Download 10 Customer Service Trends to Watch in 2016 today.
In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to:
• Organize content plans to facilitate user-based discovery.
• Retain consistent messaging across multichannel service environments.
• Develop an internal culture to support self-service options.
Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
To better understand the worldwide state of customer service, we asked the experts: customers themselves. Microsoft surveyed roughly 4,000 consumers from the US, the UK, Japan, and Brazil on their experiences and tendencies when interacting with brands. The Global State of Multichannel Customer Service Report is the result of that research.
The full report presents the findings from 22 questions, including:
• When beginning a customer service interaction, which device do you use most?
• How important is customer service in your choice of, or loyalty to, a brand or organization?
• What do you feel is the most frustrating aspect of customer service?
The report offers a complete set of research, stats, and data essential to support the advancement of customer service in the modern era. Keep up with current customer needs and expectations. Download the report now!
This technical case study addressing key and certificate security issues is designed for security conscious enterprises to understand real-life attack scenarios that threaten their businesses in today’s world. This white paper demonstrates a recent attack that used cryptographic keys and digital certificates as well as guidance on how to protect certificates and keys and quickly discover and remediate breaches. This paper should be read by more technical IT security sta? who are interested in detailed attack methods and remediation tactics. The executive summary is intended for IT Security leaders (CISOs and their direct reports) and addresses the proof-of-concept attack impacts on the business.
Organizations are running their business on exponentially more data, created by more users, from different devices, and through different IT services and digital processes. While some data growth is fueled by new applications, it also arrives increasingly from non-traditional IT sources, including digital media, machines, and edge devices. Edge IoT devices are generating a massive amount of data that must be managed, monitored, stored, and analyzed. Deciding where to perform each of these functions is critical to supporting new data-driven global business services and processes. This blueprint from HPE Pointnext, the Services division of HPE, is based on real-world experiences from many customers across a range of industries on how to leverage flash storage modernization.
Social media is rising beyond just likes and retweets. Social media continues to shape the digital marketplace with how brands can engage their consumer. Whether its through a sponsored link on Twitter, an inline ad with Facebook, or retail placement on Pinterest, an understanding of the current trends will go a long way to producing a successful social media marketing campaign.
La transformación digital se está produciendo cada vez en más organizaciones y las
pequeñas y medianas empresas no pueden permitirse el lujo de ignorarla. En el caso
concreto de RR. HH., las barreras para el éxito de la transformación son las personas, el
conocimiento y la cultura. Guste o no, el negocio confiará en que el departamento de RR. HH.
apoye estas iniciativas y haga que esto suceda desde la base de empleados.
Using the Integrated Analytics Hub, data analytics projects have already accounted for an estimated quarterly savings on marketing digital-media expenditures of approximately USD 170,000.
Download this white paper to find out more.
Die Welt ist heute digital – Cloud, Mobilität, Social Media und das Internet of Things verändern Arbeit und Freizeit für jeden.
Diese sich schnell weiterentwickelnde digitale Welt definiert auch die Beziehung zwischen Ihrem Unternehmen und Ihren Kunden neu. Die Kunden erwarten von ihren bevorzugten Marken heute eine komfortable, interaktive User Experience. Auch die Security ist ein wichtiges Anliegen. Die Risiken wachsen, da Unternehmen und Kunden immer mehr vertrauliche Daten austauschen.
Today’s empowered consumers want to shop anywhere, anytime and they expect nothing less than a seamless experience with all their needs accommodated as they shift among mobile, digital and physical channels. They want the freedom and choice of online shopping, balanced with the comfort and immediacy of a physical store. They want to research and select items from their armchair, check out offers when they’re on the move and then try out products in the store.