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demandes du client

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Published By: Microsoft Dynamics     Published Date: Jan 27, 2016
Obtenez le livre blanc Réflexions stratégiques pour un service client efficace aujourd’hui et demain et commencez à établir une stratégie de service client intelligent dès maintenant.
Tags : 
automatisation, composantes centralisées, demandes du client, attentes du client, expérience client, service client, responsables du service client, tendances du service client
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
To better understand the worldwide state of customer service, we asked the experts: customers themselves. Microsoft surveyed roughly 4,000 consumers from the US, the UK, Japan, and Brazil on their experiences and tendencies when interacting with brands. The Global State of Multichannel Customer Service Report is the result of that research. The full report presents the findings from 22 questions, including: • When beginning a customer service interaction, which device do you use most? • How important is customer service in your choice of, or loyalty to, a brand or organization? • What do you feel is the most frustrating aspect of customer service? The report offers a complete set of research, stats, and data essential to support the advancement of customer service in the modern era. Keep up with current customer needs and expectations. Download the report now!
Tags : 
automatisation, demandes du client, attentes du client, expérience client, service client, responsables service client, responsables du service client, service client numérique
    
Microsoft Dynamics
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