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customer service managers

Results 1 - 3 of 3Sort Results By: Published Date | Title | Company Name
Published By: Microsoft Dynamics     Published Date: Mar 04, 2016
In Getting More with Self-Service, Chief Customer Officer of The Service Council Sumair Dutta provides customer service executives with the information they need to: • Organize content plans to facilitate user-based discovery. • Retain consistent messaging across multichannel service environments. • Develop an internal culture to support self-service options. Download the whitepaper and learn how to increase customer engagement—at a lower cost—through self-service.
Tags : 
brand expectations, customer experience, customer feedback, customer service, customer service leaders, customer service managers, deflection, digital customer service, discussion boards, escalation paths, faq, internet of things, knowledge management, live service, multichannel, omni-channel, self-service, service infrastructure, social media, support documentation
    
Microsoft Dynamics
Published By: Genesys     Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model. Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office. Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
Tags : 
contact center, customer service, customer relationship management, technology, business process management, bpm, crm, enterprise applications
    
Genesys
Published By: Network Automation     Published Date: Oct 23, 2008
In good economic times, success simply means keeping pace. After all, the market is demanding your company’s products and services, and your responsibility is simple: keep up with the demand no matter what it takes. Most managers, whether they are business managers or technology managers respond to this situation the same way. They hire more people to shoulder the increased load. Sales managers seek out more sales reps. Foremen bring more assembly workers online. Customer service beefs up the call center. And IT managers hire more administrators to maintain the constant flux of demands from users, applications, systems, and networks.
Tags : 
network automation, business, process, automation, processes, tough economy, bad economy, workflow, process improvement, streamline it, strategies, networking, network management, network performance, network performance management
    
Network Automation
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