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Published By: Pitney Bowes     Published Date: Apr 20, 2009
This Executive White Paper, sponsored by Pitney Bowes Marketing Solutions, a provider of web-based marketing automation solutions, examines the competitive advantages offered by marketing automation portals and the potential impact of these types of portals on marketing campaigns deployed in complex, rapidly evolving markets.
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pitney bowes, automated portals, marketing solutions, web-based marketing, competitive advantage, portal, channel marketing, sustainable, enterprise marketing, crm systems, crm, roi, partner, secure online marketing, marketing funds management, dashboard, list management applications, urls, seo, turnkey
    
Pitney Bowes
Published By: Infor     Published Date: Jan 03, 2011
View the Infor CRM Epiphany E-mail Advisor online demonstration to see first-hand how your e-mail campaigns can rise to their full potential.
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infor, e-mail advisor demo, contact interaction, e-mail marketing, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service, sales & marketing software
    
Infor
Published By: Infor     Published Date: Jan 06, 2011
View the Infor CRM Epiphany E-mail Advisor online demonstration to see first-hand how your e-mail campaigns can rise to their full potential.
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infor, e-mail advisor demo, contact interaction, e-mail marketing
    
Infor
Published By: Microsoft Dynamics     Published Date: Jul 17, 2015
If you aren’t tapping into social selling, you’re missing out. Customers want to be treated like individuals, not psychographic profiles. The more connected you are to today’s social and mobile customer, the better chance you have of establishing trust and having an honest dialogue. Social doesn’t replace email. Cold calls aren’t dead. These tactics all have their time and place, but social represents the most exciting channel that sales has had in a long time to stay connected and informed.
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crm, microsoft crm, microsoft dynamics, crm online, free crm for small business, social media marketing, social media sales, best crm online, salesforce, social media crm, selling with social media, marketing software, social media marketing, customer management software, software for marketing, sales productivity, sales through social media, selling with social media, social is for closers, social networking for sales
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Oct 20, 2015
For the record, we don't think your brand ’sux‘. In today's social and mobile world, you may encounter negative sentiment at some point during the life of your business. In our latest e-book Your Brand Sux, we focus on how to reap the rewards of customer feedback on social, even if it isn't always positive. Things you'll learn: - Tracking brand sentiment - Tips to improve engagement - Best practices for global brands - And more tips for developing amazing customer experiences
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brand communication, microsoft crm, microsoft dynamics, crm online, tips to improve engagement, developing customer experience, best practices for global brands, best crm online, salesforce, tracking brand sentiment, social media branding, software for branding, your brand sux, customer management software, software for marketing, sales productivity, sales through branding, branding through social media, digital branding, branding online
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Sep 08, 2015
"Chez Microsoft Dynamics, nous n'avons de cesse de vous aider à offrir à vos clients des expériences attrayantes qui contribueront à votre réussite. Dans un monde où vendeurs et responsables marketing doivent collaborer plus étroitement pour instaurer le dialogue avec les clients et les convaincre, Microsoft propose des solutions qui les aideront à créer, ensemble, des relations clients durables. Découvrez comment créer des expériences clients de grande qualité et avancer vers le succès grâce aux fonctionnalités des produits Microsoft Dynamics. "
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crm, microsoft crm, microsoft dynamics, crm online, crm pme, salesforce, crm vente, outil crm, solution crm, social media marketing, vendre via les réseaux sociaux, marketing réseaux sociaux, logiciel marketing, social media crm, customer relationship management, gestion de la relation client, logiciel de crm, logiciel crm, ecrm, grc
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Sep 08, 2015
"La technologie a totalement révolutionné la fonction commerciale. D'un côté, elle a rendu la vente plus difficile puisque les clients, persuadés d'obtenir toutes les informations nécessaires sur Internet, ont tendance à prendre seuls leurs décisions d'achat. De l'autre, à condition d'être utilisée à bon escient, la technologie permet aux vendeurs de s'adapter en simplifiant les processus commerciaux et en les rendant plus efficaces et plus fructueux qu'auparavant. Découvrez comment Microsoft peut aider les services commerciaux à se servir de la technologie pour conclure davantage de ventes plus facilement, tout en adaptant leurs méthodes au contexte actuel."
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crm, microsoft crm, microsoft dynamics, crm online, crm pme, sales productivity, social media sales, meilleur crm online, moderniser processus vente, salesforce, crm vente, outil crm, solution crm, customer relationship management, gestion de la relation client, logiciel de crm, logiciel crm, ecrm, grc, logiciel gestion commerciale
    
Microsoft Dynamics
Published By: Microsoft Dynamics     Published Date: Dec 07, 2015
De la gestion de la relation client (CRM) à la planification des ressources d'entreprise (ERP), de la gestion de la chaîne logistique aux aspects décisionnels et à la création de rapports, Microsoft Dynamics vous offre la solution métier idéale.
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crm, microsoft crm, microsoft dynamics, crm online, free crm for small business, social media marketing, social media sales, best crm online, salesforce, social media crm, selling with social media, marketing software, social media marketing, customer management software, software for marketing, sales productivity, sales through social media, selling with social media, social is for closers, social networking for sales
    
Microsoft Dynamics
Published By: Epsilon     Published Date: Aug 23, 2012
It is easy to lose sight of the fact that, on the other side of the reports, the analytics, and the technology, there is a real person having a conversation with your brand.
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marketing, dmps, online data management platforms, crm, data onboarding, online data capture, analytics, data syndicatino
    
Epsilon
Published By: SDL Web Content Management Solutions     Published Date: Jun 01, 2009
Forrester Research, Inc. has named SDL a Leader in "The Forrester WaveT: Web Content Management for Online Customer Experience, Q3 2011" independent report (July 2011). According to the report, "SDL's globalization and localization functionality remains a differentiator."
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sdl tridion, a/b, crm, ecm, dam, wcm, web content management, online customer experience, functionality, content management
    
SDL Web Content Management Solutions
Published By: ttec     Published Date: Jul 24, 2019
Omnichannel is one of those words everyone uses, but few use correctly. It’s not another word for multichannel. It’s a different state of existence. In our experience, multichannel is the ability to interact with customers across many different channels, but not necessarily in a cohesive fashion. As new channels become available, they are “bolted on” to existing customer experience infrastructure such as CRM or customer support systems. Too frequently, the management of these channels becomes siloed (web versus in-store sales, for example). The effect of this from the customer experience standpoint can be disjointed and jarring. For example, the resolution of an issue following a customer conversation with an associate in the contact center may not be reflected when the customer goes online or into a store. Yet the ability to offer multichannel service experience is table stakes for today’s business. If you’re not available in the channels where customers want you to be, you cease to b
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ttec
Published By: DRIP     Published Date: Aug 23, 2019
The Spice House has a long history of pioneering how spices are sold. Since 1957, its flagship brick-and-mortar location has been a go-to hub for grabbing a cup of coffee and taking in the full spice experience—smelling, grinding, tasting, touching, and talkin’ spices and their backstories with the owners. Today, The Spice House sells more than 400 spices, blends, rubs, and extracts across several retail locations and the ecommerce store. See how Drip ecommerce CRM helps The Spice House bring a great instore experience to their online space.
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DRIP
Published By: DRIP     Published Date: Aug 23, 2019
When it comes to how you communicate with customers, you’re faced with some big decisions—one of them being whether to use an ESP or ECRM. Both platforms can deliver your email, but beyond that, these tools are pretty different. Getting the right roster of marketing tools is critical no matter where your brand is when it comes to growth. If you’re just starting to sell online, you need platforms that won’t hold you back when you hit your stride. If you’re part of a long-standing enterprise, whichever platform you adopt needs to be able to handle anything you throw at it while exposing opportunities you might not have noticed before. See what each platform was built for, which companies benefit the most from each, and which you should choose to reach your brand’s goals.
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DRIP
Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud.
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microsoft dynamics crm online, sales and marketing, business productivity, customer relationship, cloud, customer relationship management, customer interaction service, customer satisfaction, customer service, sales & marketing software, productivity, cloud computing
    
Microsoft Corporation
Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Attend this webcast to see Microsoft Dynamics CRM Online in action and learn about customers who have used the solution to address areas such as Microsoft Office Outlook integration for e-mails, lead routing and qualification, opportunity management, sales process workflow, forecasting and sales analytics, and account management.
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microsoft dynamics crm online, sales force automation, sfa, sales cycle, cloud, office outlook integration, analytics, business analytics, business process automation, customer interaction service, customer relationship management, customer satisfaction, customer service, sales & marketing software
    
Microsoft Corporation
Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Join us for this webcast to learn how Microsoft® Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
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microsoft dynamics crm online, customer service operation, cloud, business productivity, contact management, call center management, call center software, customer interaction service, customer relationship management, customer satisfaction, customer service, productivity, cloud computing
    
Microsoft Corporation
Published By: Microsoft Corporation     Published Date: Oct 19, 2010
Attend this webcast to see Microsoft Dynamics CRM Online in action, including integration to Microsoft Business Productivity Online Services (BPOS), and learn about customers who have used Microsoft Dynamics CRM Online.
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microsoft dynamics crm online, marketing, roi, business productivity online services, bpos, data acquisition and segmentation, marketing analytics, customer interaction service, customer relationship management, customer satisfaction, customer service, return on investment, sales & marketing software, database development, productivity
    
Microsoft Corporation
Published By: Silverpop Engage B2B     Published Date: Mar 24, 2009
B2B marketers, like their B2C colleagues, have diligently worked at perfecting the art of shaping customer and prospect perceptions. They have years of experience developing precisely targeted communications comprised of finely tuned content directed at the specific audiences they want to influence. Traditional brand marketing requires the engineering of messages that engender the right impressions about the company’s products in the marketplace. The traditional art of branding has grown and flourished for many years. But that’s all begun to change.
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silverpop b2b, b2b, engagement marketing, engagement marketing, online customer engagement, crm, push marketing, pull marketing, monitoring marketplace, uniform messaging, online engagement marketing, measuring engagement, marketing value
    
Silverpop Engage B2B
Published By: Insightly     Published Date: May 29, 2015
Today’s Customer Relationship Management (CRM) applications for small and medium sized businesses are easy to use, powerful and affordable and can give your business the same advantages as large organizations.
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crm, crm for business, customer relationship management, mobile crm, mobile sales, online crm, sales, small business crm, small business sales, starting a business
    
Insightly
Published By: Oracle Corporation     Published Date: Apr 25, 2013
The company’s technology solution, FLEX, is based on Oracle’s Siebel CRM application. FLEX provides brokers with online sales tools, the capability to lodge loan applications electronically with lenders
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oracle, oracle exadata, flex, oracle’s siebel crm application
    
Oracle Corporation
Published By: Clearvale by BroadVision     Published Date: Aug 21, 2009
The move towards self-service is clearly about mitigating costs. But self-service models can also deliver significant benefits to users when they combine the best of online convenience with the insight and personal touch of an experienced sales or service rep.
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self service, customer service, customer relationship management, crm, live support, online help, online support, cost control, self-service, call center, call center management, broadvision
    
Clearvale by BroadVision
Published By: Soffront     Published Date: Aug 21, 2009
This white paper provides a basic definition of an Internet portal, and then describes a CRM Portal, a portal that is a component of a CRM system. Different kinds of CRM Portals are discussed in terms of who uses these portals and what are they used for.
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portals, crm portals, customer portal, customer portals, web portal, customer service, customer support, online customer, soffront, enterprise applications, customer relationship management, sales & marketing software, collaboration, contact management, corporate portals, customer experience management
    
Soffront
Published By: Online Insight     Published Date: Dec 12, 2006
This white paper describes Online Insight's vision for the next generation in sales and marketing, driven not by guesstimates about a customer based on ancient demographics and historical purchases, but by up-to-the second needs and preferences measured real-time in a first-hand "collaborative customer conversation."
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marketing, crm, customer relationship management, customer support, customer service, customer interaction, customer experience, csr, online insight, enterprise applications, customer interaction service, customer satisfaction, marketing automation, sales & marketing software, sales automation, workforce management
    
Online Insight
Published By: Oracle     Published Date: Feb 28, 2012
Combining customer data and social media presents an enormous opportunity for merchants. Industry observers contend that this shift, which some have called "social CRM" or "sCRM," represents the next great wave in online commerce. Read more now!
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on demand, oracle on demand, instant gratification, crm, customer relationship management, deployment, saas, software-as-service, software-as-a-service, pms, product management
    
Oracle
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