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Published By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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Zendesk
Published By: Intel Corp.     Published Date: May 15, 2018
Intel's factories rely on thousands of PCs for manufacturing automation; keeping these PCs up and running can prevent expensive downtime. To manage these systems, Intel IT is using the Intel vPro platform's hardware- based feature, Intel Active Management Technology (Intel AMT), to help reduce production downtime caused by PC incidents by 87.5 percent.
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Intel Corp.
Published By: Atlantic Broadband     Published Date: Apr 30, 2018
In order to maintain their commitment to customer service, Girard Toyota looked to upgrade their outdated phone system. The antiquated system they were using was not only costly to maintain, but also inhibited their efficiency — inbound calls were not answered in a timely fashion, and when they were, the hold times were much too long. Calls were not being transferred to the correct representatives, causing frustration for both new and existing customers. The entire customer experience was negatively impacted, threatening to cost the company revenue and its prized reputation for superior customer service.
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girard, toyota, atlantic, broadband, business, solutions
    
Atlantic Broadband
Published By: Juniper Networks     Published Date: May 04, 2018
The role of IT is changing from a traditional focus on cost-efficient enablement to a more strategic contribution. Total Cost of Ownership (TCO), while important, is being surpassed by a growing focus on automation and orchestration that is needed to fulfill enterprise demands for security, agility, and innovation. The cloud-grade enterprise network – spanning the campus, data center, and branch – must be able to respond to rapid changes in business, growing reliance on hybrid cloud architectures, and the needs of users and customers.
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Juniper Networks
Published By: Oracle APAC     Published Date: May 24, 2018
By optimizing their on-premises IT environments and moving processes and workloads to the cloud, businesses can reduce time-to-market, increase agility, and minimize total cost of ownership. Oracle’s Linux and Virtualization offerings are designed to help you easily optimize your current on-premises environment, and offer a clear path to cloud—so you can migrate your workloads when the time is right.
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Oracle APAC
Published By: Oracle APAC     Published Date: May 24, 2018
Enterprises are rapidly embracing cloud services to speed innovation and drive cost savings. The most innovative IT organizations in these enterprises are shifting to software-defined “virtual data centers” that connect, aggregate, and configure public and private computing resources in unprecedented ways. These IT organizations use open private cloud infrastructure within a corporate data center or at a hosting site (managed cloud services) in conjunction with public cloud services to meet all their business requirements.
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Oracle APAC
Published By: This program is brought to you by Oracle and Intel     Published Date: Mar 15, 2018
Getting the most from your data, driving innovation, processing orders faster, and reducing operating costs are all essential. And Oracle Exadata is the database platform to deliver these improvements. Read five top reasons for running your business on Oracle Exadata, and find out why other organisations say it was such a good choice for them.
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This program is brought to you by Oracle and Intel
Published By: This program is brought to you by Oracle and Intel     Published Date: Mar 15, 2018
When application and database numbers increase, how does an organisation avoid overstretching its staff, multiplying costs, and complications? Many companies are using Oracle Exadata—a platform that’s powerful, optimised, and cloud-ready when you are. And they’re seeing, on average, a five-year ROI of 429 percent, 94 percent less unplanned downtime, and 103 percent improvement in transaction rates. See our infographic for more significant findings.
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This program is brought to you by Oracle and Intel
Published By: TIBCO Software APAC     Published Date: May 31, 2018
With data the new competitive battleground, businesses that take advantage of their data will be the leaders; those that do not will fall behind. But gaining an advantage is a more difficult technical challenge than ever because your business requirements are ever-changing, your analytic workloads are exploding, and your data is now widely-distributed across on-premises, big data, the Internet of Things, and the Cloud. TIBCO® Data Virtualization is data virtualization software that lets you integrate data at big data scale with breakthrough speed and cost effectiveness. With TIBCO Data Virtualization, you can build and manage virtualized views / data services that access, transform, and deliver the data your business requires to accelerate revenue, reduce costs, lessen risk, improve compliance, and more.
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TIBCO Software APAC
Published By: Schneider Electric     Published Date: May 04, 2018
While many OEMs are aware of new technologies to make machines more energy-efficient, they are reluctant to make changes due to the perception that it will make their machines more expensive to sell. The constraints of cost reduction, usage of resources and energy reduction are becoming key drivers in the industry as consumers require manufacturers to be more “green”. This paper demonstrates how incorporating sustainable design can add value to their machines and differentiate OEMs from the competition.
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keywords, packaging, oem, smart machines, food & beverage, bottling, conveying, industrial automation, energy, robotics
    
Schneider Electric
Published By: Schneider Electric     Published Date: May 04, 2018
Wireless technology is increasingly used in machine safety applications. New solutions introduce mobility and offer higher levels of flexibility and safety for plant floor operators. This eBook explores how modern wireless implementations can increase user safety and mobility, reduce installation costs, and boost productivity.
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keywords, packaging, oem, smart machines, food & beverage, bottling, conveying, industrial automation, energy, robotics
    
Schneider Electric
Published By: HP Inc.     Published Date: Jun 13, 2018
A Canadian sporting goods designer and a French 3D print service bureau allied to launch the Kupol Project, an innovative approach to building bicycle helmets. Discover how the two companies united behind HP Multi Jet Fusion technology to arrive at a production process that’s significantly faster and more cost effective than other 3D printing technologies. Read the case study
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HP Inc.
Published By: HP Inc.     Published Date: Jun 13, 2018
HP knows a powerful technology when it sees one. In this case study, read how HP engineers used the HP Jet Fusion 3D printing solution to cut the cost of producing parts for its own large-format printers while accelerating production and improving part quality. Read the case study
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HP Inc.
Published By: HP Inc.     Published Date: Jun 13, 2018
As one of the world’s most technically advanced manufacturing solution providers, Jabil keeps a lookout for a competitive edge. Find out how Jabil is making a difference in production speed, quality, and cost-efficiency with HP Multi Jet Fusion technology. Download the case study
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HP Inc.
Published By: HP Inc.     Published Date: Jun 12, 2018
With the HP Jet Fusion 300/500 series of 3D printers, future-ready technology is at hand – and handy – for small and medium businesses, design firms, and universities. Read this brochure to get the details on how HP Jet Fusion 3D devices are designed for convenient in-house production. You’ll be making prototypes and functional parts at new levels of speed and precision, in full color, black or white. Get the brochure
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HP Inc.
Published By: HP Inc.     Published Date: Jun 12, 2018
You can stop waiting for what’s next in 3D printing. With the HP Jet Fusion 300/500 series of 3D printers, HP has redefined the process of prototyping and manufacturing. We invite you to explore how to make functional parts faster, cost-effectively, and in full color with HP Jet Fusion 3D devices. HP is what’s next for automated, in-house production. Visit the website to learn more
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HP Inc.
Published By: Concur ENT     Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses still struggle to adhere to HMRC guidelines. With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense audit solution to check for fraud and non-compliance. Secondly, we work with tax specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control over all aspects of your travel, expense and invoice spending. Crucially, we see VAT reclaim as an opportunity to reduce business costs and put money back in your budget.
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Concur ENT
Published By: Concur ENT     Published Date: May 11, 2018
Business travel accounts for the majority of your employee expenses. Travel and expenses are intrinsically linked, so why not manage them together? When you combine travel and expense, some questions are easier to answer: • Where can I find a full picture of travel and expense spend? • Are expense claims aligned to my travel policy? • Can I reclaim some VAT? To connect travel and expense management, businesses usually look for software that can manage both processes from beginning to end. This is commonly referred to as an integrated solution. The results could be cost savings, faster delivery or improved employee adoption and satisfaction
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Concur ENT
Published By: Workday     Published Date: Mar 02, 2018
Many government organizations run their core business and operational applications on systems a generation (or two) behind current technologies. This whitepaper from the Governing Institute explains how forward-thinking government agencies are leveraging the cloud to reduce costs and implement a modern, secure platform for delivering IT services.
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forward thinking, government agency, cloud, reduce costs, it services
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
Say goodbye to crippling up-front costs and maintenance demands when you move your government agency’s finance and HR applications to the cloud. This webinar provides practical advice and strategies on how to move administrative processes to the cloud to improve operational efficiency and future-proof your agency.
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practical advice, cloud, operational efficiancy
    
Workday
Published By: Workday     Published Date: Mar 02, 2018
Running your government agency on aging technology? It’s a costly risk you don’t need to take. Read this GovLoop guide to learn how updating your technology foundation to the cloud can help your agency improve productivity, efficiencies, and services.
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government, govloop. technology
    
Workday
Published By: Workday     Published Date: Mar 19, 2018
Today’s modern institution moves at the speed of information. Asking yesterday’s finance, HCM, and student information systems to keep pace doesn’t really make sense, does it? Leaders from The Ohio State University, University of Rochester, and Vassar College highlight how their move to the cloud increased productivity, improved efficiencies, lowered the total cost of ownership, and—most importantly—gave their staff and students the necessary tools to succeed.
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cloud, higher education, increased productivity
    
Workday
Published By: Workday     Published Date: May 09, 2018
As technology trends change, finance teams are undergoing transformation initiatives to drive cost efficiencies and improve overall business performance. Read this webinar brief for highlights of our recent webinar with KPMG.
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Workday
Published By: Carbonite     Published Date: Jan 04, 2018
Malware that encrypts a victim’s data until the extortionist’s demands are met is one of the most common forms of cybercrime. And the prevalence of ransomware attacks continues to increase. Cybercriminals are now using more than 50 different forms of ransomware to target and extort money from unsuspecting individuals and businesses. Ransomware attacks are pervasive. More than 4,000 ransomware attacks happen every day, and the volume of attacks is increasing at a rate of 300 percent annually. According to an IDT911 study, 84 percent of small and midsize businesses will not meet or report ransomware demands. No one is safe from ransomware, as it attacks enterprises and SMBs, government agencies, and individuals indiscriminately. While ransomware demands more than doubled in 2016 to $679 from $294 in 2015, the cost of remediating the damage and lost productivity is many multiples higher.
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Carbonite
Published By: MacroAir     Published Date: Apr 26, 2018
Large industrial facilities such as warehouses and manufacturing plants present a huge operational challenge because of their size. With extremely tall ceilings and a lot of square footage to cool or heat, keeping occupants comfortable is difficult. The solution: MacroAir big industrial ceiling fans. MacroAir large industrial fans create a more comfortable climate and reduce energy costs for large industrial facilities. MacroAir invented the large industrial ceiling fan in 1998 to deliver a cost-effective climate control solution by generating large amounts of airflow. MacroAir’s big industrial fans produce a cooling effect, help control the effects of humidity, and can also help conserve heat in colder months by pushing warm air that is trapped at the ceiling toward the walls and down to the floor at occupant level. MacroAir big industrial ceiling fans create an environment where employee’s feel comfortable, which results in increased productivity and improved industrial operations.
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industrial fans, industrial facilities, macroair fans, commercial fans
    
MacroAir
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