communications

Context can make or break the communication – and, ultimately, the relationship – between a consumer and a brand. Today’s consumers expect relevant communications that speak directly to their needs in the moment. We have the technology today to deliver such messages – but there are significant barriers to developing relevant, contextual programs of this kind. Some of the development challenges represent new versions of old challenges. Take data as an example: it has always been hard to harness data from different sources and to leverage insights in real time. But today, there are additional opportunities – if not expectations – for marketers to use contextual data to better reach and engage customers through the optimal channel(s).

Digital Transformation: Insight into Getting it Right, is new research commissioned by Avaya and undertaken by IDC. The Infobrief contains key insights from over 1,300 enterprises and consumers to help brands plan and improve digital transformation, specifically through the modernisation of business communications infrastructure. Because business communications technology is at the heart of digital transformation.

This white paper examines how to establish a crisis management plan and the necessary communications infrastructure prior to the trigger event.

Download this paper now to find out how Plantronics audio engineers can introduce you to the principles of SoundScaping and show you how to realign your office to minimise noise pollution.

This paper discusses some important considerations for A&D manufacturers in the context of enterprise information systems and how they can help in addressing five important areas of concern-compliance, control, communications, competitiveness, and cutting cost, waste and complexity.

The Internet has proven to be a vital communications medium for worldwide commerce, but as an open and unprotected global network it can also present a wide range of threats that can cripple any business organization. Several years ago, most Internet threats were relatively benign examples of a young adolescent’s technical expertise but over time they have evolved into increasingly sophisticated domestic and foreign attacks that are designed to capture financial, personal, or strategic business information. Threats now come in the form of deliberately malicious acts, and exploitative opportunities for hackers and/or organized crime. The impact is serious, and the landscape of victims is getting broader every day. In response, no organization can afford to have its networks remain unprotected.

The Responsive Process Management (RPM) Suite from Progress Software enables a high level of operational responsiveness for communications service providers. Faced with a need to gain a competitive advantage and create connections with customers, communications service providers require a flexible, integrated management suite that adapts to shifts in consumer interactions and market conditions in real time. Progress RPM based OSS/BSS solutions meet these challenges without the need for a massive overhaul to existing systems and infrastructure. Download this free whitepaper to learn more about how the communications industry can leverage Progress RPM to achieve operational responsiveness.

In 2003, LBBS became a pioneer in the legal field by deploying Polycom video conferencing systems in 16 offices.

IDC believes that the end-user experience in current implementations of VoIP can be improved in a manner that is simple yet clearly demonstrates the value and superiority of IP-based communications.

This informative guide features 10 business people making their voices heard. Each person showcased in the guide raises a key challenge they face in business communications, such as lowering TCO, managing complex technology, and scalability.

Register to view a recording of our July 13th to learn how TANDBERG can help give your business a competitive edge, without the hassle of getting on an airplane.

Register for this webinar to learn how a flexible delivery model can boost productivity and customer service.

According to the Ponemon Institute, the annual cost of malware breaches averaged $8.4 million. Read this white paper to gain insights into critical information to safeguard against DNS security threats and disrupt malware communications to your DNS servers.

Cricket Communications Turns to Splunk for Assuring Automated Service Management

Read this whitepaper to discover how Cricket Communications sought out Splunk for a combined system that monitored and integrated applications, data and operational business intelligence (BI).

94% of Fortune 500 companies have either adopted iPads or are rolling out pilot programs - what does this mean for your company? This report examines enterprise tablet adoptions and trends, iPad usage in the enterprise, and the benefits of leveraging the iPad for sales, training and corporate communications.

If you want to see the future of voice communications, look at your smartphone or tablet.

The vital information CIOs need to ensure that their text messaging is both secure and in compliance with the current regulations.

This IDC Health Insights white paper, sponsored by Imprivata, presents key findings of interviews with three healthcare IT executives at Atlantic Health System, Carolinas Pathology Group, and Beaufort Memorial Hospital regarding the deployment of Imprivata Cortext, a secure communications platform. Consistent findings across the three healthcare organizations are as follows: ease of use leads to quick clinician adoption, there is broad application of secure communication across various hospital workflows, and instant communication can save time for care team members and can improve collaboration. Read this report to learn more about how these organizations streamlined clinical workflows such as patient admission notifications, specialist referrals, pathology consultations and code team activations.

Efficient communication and collaboration amongst physicians, nurses and other providers is critical to the coordination and delivery of patient care, especially given the increasingly mobile nature of today’s clinicians and the evolution of the accountable care organization (ACO) model. Download to learn more!

Leadership and technology: Mobility and bring-your-own device insights for midmarket enterprises Sponsored by Cisco Systems, Inc -- July 2013.

Evaluation Guide: How to Select a Hosted Communications Solution and Partner

Midsize organizations strive for success, and being successful means consistently making smart decisions—including smart technology purchases. Technology should enable a midsize organization to meet the needs of its employees and customers today and also allow it to make simple but value-rich changes in the future. Technology must support changes that occur in a business without increasing the risks associated with providing excellent customer service, engaging with suppliers, and conducting many common business processes.

Successfully Deploying Communications And Collaboration Solutions To Meet The Needs Of Your Medium-Size Business.

Manufacturers—like those in the retail and communications industries—are seeing modern technology and increased customer expectations drive new business models across the industry. Industry 4.0 is a common name for the strategy that allows companies to automate and digitize the manufacturing process, as well as keep pace with the demands of today’s customers. By downloading this Epicor-sponsored content, you’ll learn more about Industry 4.0 and how to apply it to your manufacturing business, including: • How to deliver on the promise of Industry 4.0 • How to prepare your organization for Industry 4.0 Download the content now, and discover how your manufacturing business can keep pace with today’s trends.