Published By: ServiceNow
Published Date: Jul 09, 2015
Social networking, an increasingly mobile workforce, virtualization technology, cloud computing and more have affected every department in the enterprise, including IT. As technology continues to advance and the new reality is based on an infrastructure that includes physical, virtual, and cloud resources, IT departments need to find new ways of managing and securing this vastly different technology ecosystem. Read this white paper to learn the myriad of benefits that cloud-driven technology can provide, including reclaiming your IT team as the central nervous system of the organization!
This white paper explores how cloud-based e-signature technology can drastically reduce the time it takes to complete deal making process and at the same time improve customer satisfaction, document security, and more.
Published By: Microsoft
Published Date: Jul 07, 2016
Before you transform your business with mobility services, you need to consider both the management and security challenges you’ll face from the combination of mobile devices and cloud-based apps.
In this IDC report, you’ll examine enterprise mobility management technology—offered through solutions such as the Microsoft Enterprise Mobility Suite—and how it helps manage the security risks of your mobility strategy.
Learn about these critical benefits:
• Provisioning and configuration devices and users—across platforms
• Ensuring only authorized users access data with identity system integration
• Ensuring only compliant devices access the corporate network through conditional access policies
• Allowing mobile applications to deploy in a more secure, streamline manner with enterprise app stores
• Providing security for data at rest, within workflows or over wireless networks, using granular policies around applications
Getting the right solution for your business has a major impact on ROI, but how much does the delivery method matter? A lot, according to new research from Aberdeen Group on the benefits of deploying a cloud-based workforce management solution.
This paper—exclusively available from WorkForce Software—illustrates how opting for the cloud can get you even greater returns from workforce management technology. Learn about the cloud’s connections to employee retention rates, administrative costs, and maximizing revenues in this short and focused read.
Today's data-driven organization is faced with magnified urgency around data volume, user needs and compressed decision time frames. In order to address these challenges, while maintaining an effective analytical culture, many organizations are exploring cloud-based environments coupled with powerful business intelligence (BI) and analytical technology to accelerate decisions and enhance performance.
Automated asset inventory might not be the first thing that comes to mind when considering cutting-edge security technologies. In the context of today’s distributed enterprise, however, it’s essential. Since the apps, systems, and services your users access to conduct business are already in the cloud, it makes sense to consider looking to cloud-based technologies to keep track of them all.
For the security and compliance professional, it’s critical to have access to a reliable and accurate asset inventory, especially when investigating security incidents and verifying and demonstrating compliance.
Published By: MuleSoft
Published Date: Jan 25, 2016
IT used to be so simple. Companies owned their own technology equipment and purchased enterprise licenses for many of the applications anybody in the organization might care to use. But then the cloud emerged, and mobile, and social media, and IoT; the world of IT has never been the same. Today's businesses are software-driven enterprises with technology capability distributed throughout the company, utilizing countless third-party cloud-based applications. This new organization requires an cultural shift in the IT organization.
Read this whitepaper to learn:
-How businesses can reorganize themselves into lightweight, agile, modular businesses able to respond to innovations in SaaS, mobile, and analytics
-How to build a technological architecture that can accommodate new technology yet still extract value from on-premises systems
-The advantages of an API-led connected architecture vs. old SOA approaches
Published By: NetSuite
Published Date: Feb 17, 2016
In this study, we begin with a brief overview of current SMB requirements and challenges. Next we examine how the cost and operational benefits delivered by cloud-based business application solutions have propelled these solutions into mainstream business and technology practices.
Published By: Genesys
Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation?
Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver.
An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently.
Read this white paper from Frost & Sullivan for a pragmatic approach to:
• Identify process changes and goals with lines of business
• Benchmark your current infrastructure and technology gaps
• Consider cloud omnichannel solutions for easier deployments and simple scalability
Published By: Genesys
Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business.
Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud.
Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.
Read the Ovum Decision Matrix to:
• Compare cloud contact center solutions based on the strength of their technology platforms
• Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics
• Understand each vendor’s market impact and why Genesys was chosen as a leader
Cloud-based solutions are revolutionizing the way that enterprises conduct business. These web-based versions of common business tools, like analytics or document management tools, retain most or all of the functionality of their desktop versions and provide significant access, customization, and utility to end users. More organizations are ditching on-premises solutions and adopting cloud-based tools, also known as Software-as-a-Service (SaaS), "hosted," or "on-demand" solutions. The are becoming invaluable assets in today's agile and mobile workforce.
Few industries have seen as much change in recent years as the healthcare sector. Sweeping legislation, a new incentive structure, a raft of regulations, and an emphasis on wellness rather than mere “sick care” have altered the clinical and administrative landscapes. Oracle is helping healthcare organizations deliver great patient experiences with a cloud-based strategy that uses innovative technology to meet the needs of everybody involved in the continuum of care.
Read this white paper for important guidance from industry leaders, including:
• Choose best of breed—95 percent of PS firms select best-of-breed applications
• Start with ERP—PS companies with the highest financial maturity rely heavily on financial metrics
• Build it out across the organization—Leading PS firms achieve organizational as well as financial success by connecting their core ERP systems to other critical parts of the business
• Take advantage of the cloud—Cloud-based applications have helped PS organizations more than any other development in the technology landscape over the past decade
"In healthcare, as the trends supporting eHealth accelerate, the need for scalable, reliable, and secure network infrastructures will only grow. This white paper describes the key factors and technologies to consider when building a private network for healthcare sector enterprises, including:
Transport Network Equipment
Outside Fiber Plant
Reliability, Redundancy, and Protection
Services, Operation, Program Management, and Maintenance
Download our white paper to learn more."
In today's cloud-based, mobile IT world, the need for security is rapidly growing. As enterprises continue to depend on the cloud for delivery of applications and more workers are using multiple types of devices to access those applications, the need to control who has access to what is also growing. This Technology Spotlight discusses the challenges of cloud identity access management and provides guidance on which IAM architectural solutions would benefit your business.
Information technology is undergoing rapid change as organizations of all types begin to embrace the idea of
moving computing infrastructure from on-premises to the cloud. It is easy to understand why the cloud has taken
off faster than any technology phenomenon in recent memory. The cloud has the potential to reduce total cost of
ownership (TCO) while enabling quicker responses to fast-moving markets and ever-changing customer needs.
“Being able to flex your compute resources based on changes in volume and customer demand increases agility,
making going to the cloud a very attractive proposition for our customers,” says Brian Johnston, chief technology
officer for QTS in Overland Park, Kansas, a provider of data center solutions and fully managed services.
Published By: 8x8 Inc.
Published Date: Jun 16, 2017
Do attitudes to IT adoption vary depending on your seniority within a business? And could this be holding back adoption of technology? These are key questions explored in this paper, which compares the views of mid-level ‘hands on’ IT managers with those of senior directors within British companies.
Across both groups, there is a sense that UK business in general is too wary of implementing new technology.
But there is a significant divergence of opinion when it comes to a range of factors, such as the extent to which companies invest in new technology, stay on top of the latest tech, and understand its importance to the success of the business.
A pattern emerges, whereby the senior leaders within companies are far happier than middle managers with the status quo around technology adoption. And IT managers even suggest that this might be driven by self preservation on the part of senior leaders.
There has never been a better time for small and medium businesses to start using video conferencing. Sweeping changes in technology and price decreases due to competition among service providers have made it easier than ever to get started.