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cloud communications

Results 1 - 25 of 84Sort Results By: Published Date | Title | Company Name
Published By: Mitel     Published Date: Apr 25, 2018
In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. In a lonely phone closet, there’s only dust, a single lonely terminal, or perhaps a foosball table where IT pros can let off steam. The cloud – and more specifically, cloud communications – is the source of the transformation, which has fundamentally changed the IT landscape. Some IT pros have embraced it. Some are working on migrating to the cloud over time. And others, through choice or necessity, are sticking with a premises-based approach. Read on to find out why some IT pros are shopping for game tables to go in empty server rooms while others are untangling wires and watching blinking lights—and which cases make the most sense for each approach.
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cloud, communications, organizations, landscape
    
Mitel
Published By: Mitel     Published Date: Apr 25, 2018
It’s time to find a new communications solution for your company. Before you start your search, consider this: No two company’s operations are quite the same and different organizations benefit from different types of phone systems. Understanding the factors that are driving many businesses to move their communications to the cloud will help you determine if a cloud communications solution is right for you. Here are seven operational trends propelling today’s move to Unified Communications as a Service (UCaaS). Check off each statement that rings true for your company. The more checks, the more your company will excel in the cloud.
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cloud, business, communications, company, organization
    
Mitel
Published By: Mitel     Published Date: Apr 25, 2018
Businesses today are increasingly turning to Unified Communications as a Service (UCaaS) to meet their cloud communications needs. But how do you know which offering is right for you? This eGuide outlines 2 categories -- and questions within each -- to help you evaluate UCaaS providers and ensure you make an informed decision hat will benefit your business for years to come.
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evaluation, ucaas, providers, service, businesses
    
Mitel
Published By: Mitel     Published Date: Apr 25, 2018
This is a time of rapid and dramatic progress in the cloud communications landscape. New technological innovations help companies incorporate location-independent systems, allowing workers to collaborate and communicate wherever they may be. And all signs indicate this is only the beginning, with the industry poised for unprecedented growth. In fact, as enterprise software moves to the cloud, the traditional unified communications space is having its own dramatic shift. The consumer experiences from Snapchat to Instagram to Facebook among other consumer technologies—are changing the expectations for communications. New models for collaboration and engagement, supported by big data and the cloud, provide a whole new world of opportunities.
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evolution, consumer, demands, cloud, communications
    
Mitel
Published By: Genesys     Published Date: Feb 27, 2018
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organizations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months! Download this eBook and learn: • How to calculate ROI and time-to-value in different types of small contact center profiles • What factors to consider when selecting a cloud vendor • Three common myths about the cloud
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ebook, cloud, customer experience
    
Genesys
Published By: NEC     Published Date: Sep 14, 2009
This white paper is a business briefing for C-Level Executives on how integrating a range of technologies - including unified communications, service oriented architecture, virtualization and cloud computing - can transform the productivity and profitability of large enterprises.
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nec, virtualization, soa, service oriented architecture, cloud computing, unified communications, sla, slas, service level agreement, vaas, mashup, enterprise communications, enterprise software
    
NEC
Published By: Vonage Business     Published Date: Aug 12, 2015
This paper explains both UC and the attraction to the cloud or specifically UCaaS (Unified Communications as a Service). Hosted communications is the only communications sector experiencing recent, consistent, year-over-year growth. The model offers businesses operational, financial and technical advantages. UCaaS offers a transformation in business communications and collaboration. There’s a lot of change taking place, and it is good news for business enterprises.
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Vonage Business
Published By: Broadsoft     Published Date: Apr 04, 2017
Enabling greater flexibility and productivity without the need for large capital investment, the benefits of Cloud Communications enable businesses to free themselves from the limitations of traditional, office-based phone systems.
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Broadsoft
Published By: Avaya     Published Date: Feb 06, 2015
This White Paper provides information on how mobile, cloud and UC make perfect business sense. When everyone works together, things get done. Decisions are made faster, actions are taken effectively, and results improve. That’s why tomorrow’s market leaders are acting now to harness the power of Unified Communications and Collaboration tools and unleash the potential of their business.
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unified communications, managing uc, uc becoming more powerful and useful, mobile computing, mobile data systems, application integration, business integration, business intelligence, virtualization, cloud computing
    
Avaya
Published By: Avaya     Published Date: Jan 23, 2015
This White Paper provides information on how mobile, cloud and UC make perfect business sense. When everyone works together, things get done. Decisions are made faster, actions are taken effectively, and results improve. That’s why tomorrow’s market leaders are acting now to harness the power of Unified Communications and Collaboration tools and unleash the potential of their business.
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unified communications, managing uc, uc becoming more powerful and useful, mobile computing, mobile data systems, application integration, business integration, business intelligence, data integration, virtualization, cloud computing
    
Avaya
Published By: Intel     Published Date: May 02, 2017
Cloudera helps communications service providers capitalize on big data to deliver a 360-degree view of customers and improve customer experiences.
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customer experience, service provider, csps, customer experience management
    
Intel
Published By: Cisco Systems     Published Date: Jun 27, 2013
This practical guide can help you choose the best cloud solution for your company. If you are considering alternatives to an on-premises communications system, you need to thoroughly understand the issues and options. Since anyone with a server and an Internet connection can become a cloud vendor, how do you know what to ask, or who to believe? This guide gives you a three-step process, or evaluation guide, you can use to cut through the hype and make an informed decision.
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cloud solution, integrated solution, application, network, on-premises communication system, technology, networking, knowledge management, data management, data center
    
Cisco Systems
Published By: Mitel     Published Date: Oct 02, 2015
This guide provides first hand perspectives from business users, leaders in innovation, architects, psychologists and human resource experts in four key areas:
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phone systems, smb communications platforms, unified communications, collaboration, smb, sme, small medium business, smb phone system, phones, smb unified communications, uc for smb, business phone system, cloud communications, mitel
    
Mitel
Published By: Mitel     Published Date: Oct 02, 2015
This paper defines Unified Communications, explores the most popular reasons for committing to a UC future and shares case studies from businesses about the value they have gained in five key areas.
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phone systems, smb communications platforms, unified communications, collaboration, smb, sme, small medium business, smb phone system, phones, smb unified communications, uc for smb, business phone system, cloud communications, mitel
    
Mitel
Published By: Mitel     Published Date: Apr 07, 2017
In businesses and organizations across the world, rooms once humming with wires, black boxes and blinking lights now sit empty. In a lonely phone closet, there’s only dust, a single lonely terminal, or perhaps a foosball table where IT pros can let off steam.
Tags : 
    
Mitel
Published By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
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ibm, ibm institute for business values, telecommunications, customer experience, communications service providers, csp, customer relationship, customer relationship management, customer satisfaction, customer service
    
IBM
Published By: Frost and Sullivan     Published Date: Jun 24, 2013
Register for this webinar to learn how a flexible delivery model can boost productivity and customer service.
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cloud communications, unified communications, customer service, customer care, enterprise applications
    
Frost and Sullivan
Published By: Vonage Business     Published Date: Jan 19, 2018
In the digital era, the customer experience is the new battleground for differentiation. Businesses must make digital interactions personal and contextually relevant with every interaction to thrive and meet today’s consumer’s expectations. Cloud-based unified communications, integrated business applications, and CPaaS is the winning combination to enable contextual communications across the customer value chain. Download the whitepaper.
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digital, transformation, communications, value chain, customer, applications, vonage
    
Vonage Business
Published By: 8x8, Inc.     Published Date: Jan 22, 2013
Download this Executive Brief to learn how cloud-based unified communications services can help your company be more available when it matters.
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communications, grow your business, 8x8, business growth
    
8x8, Inc.
Published By: 8x8, Inc.     Published Date: Apr 23, 2013
Cloud communications technology not only offers more flexible ways to communicate and collaborate, but it’s your best bet for business continuity in the face of disaster.
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8x8, cloud, cloud computing, cloud communications, cloud communications technology
    
8x8, Inc.
Published By: Aspect Software     Published Date: Nov 06, 2014
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors. Download to learn more!
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aspect, digital consumer, self service, voice response market, it leads, ivr investments, omni channel, omnichannel, omni-channel, it management, ivr, marketscope, voice portal, self-service
    
Aspect Software
Published By: Equinix     Published Date: Oct 20, 2015
The cloud is impacting WAN architectures. IT leaders looking to use a cloud-based infrastructure and/or application services, especially high-bandwidth, real-time voice and video over Internet Protocol applications, should strategically locate communications hubs outside the enterprise data center.
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communication hubs, wan architectures, cloud-based infrastructure, application services, high-bandwith, networking, enterprise applications
    
Equinix
Published By: 8x8 Inc.     Published Date: Aug 09, 2017
Progressive companies of all sizes today are taking advantage of new, web-based technologies to reduce IT complexity and increase their competitiveness. Mobile apps and devices that provide anywhere, anytime connectivity and cloud infrastructure that enables seamless, scalable growth give them the speed and flexibility to grow quickly and expand into new markets. In this whitepaper you will find three examples of forward-thinking franchise owners and entrepreneurs that are growing their businesses and positioning themselves for the future with unified communications solutions. These franchises are: McDonald's RE/MAX Fix Auto Download now to learn more!
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franchise, mcdonald's, mobile app, positioning, communication solutions, 8x8
    
8x8 Inc.
Published By: 8x8 Inc.     Published Date: Aug 09, 2017
There is a crisis in enterprise communications and collaboration, due in large part to the diversity of technology and application silos that create user complexity and confusion. As cloud and mobile become the convergence points for enterprise communications and collaboration, enterprise planners have to focus on a global open cloud strategy to facilitate effective internal and external collaborative business workflows
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cloud, open cloud strategy, mobile, workflow, enterprise planning
    
8x8 Inc.
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