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Published By: Velaro     Published Date: Jun 11, 2014
Live Chat software can help you to increase online sales conversions and customer service productivity - if you use it correctly. To maximize your live chat ROI it's important to select the right live chat vendor. This PDF provides some essential tips that you should consider in making the best selection.
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Velaro
Published By: Velaro     Published Date: May 06, 2014
Did you know that those who respond to a proactive online chat invitation are 6 times more likely to buy than the average website visitor? Download this paper for practical advice on using proactive chat to increase sales online sales and customer satisfaction.
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live chat, live chat software, proactive live chat, online sales conversions, ecommerce, online customer experience, customer support productivity, online sales, enterprise applications
    
Velaro
Published By: OneUpWeb     Published Date: Nov 23, 2010
Does social media marketing really work? How do you separate fact from fiction as you navigate your way through the buzz about "going viral"? Amidst the chatter about Twitter, Facebook, FourSquare, Digg, Delicious, and Linked In-what will really get your business ahead? Tune in to find out as Oneupweb CEO Lisa Wehr and Social Media Director, Maureen Michaels team up to unveil the truth.
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oneupweb, usability, driving sales, e-commerce, ecommerce, task, clickability, demographics, design, website design, social media, marketing plans, growth
    
OneUpWeb
Published By: IBM     Published Date: Aug 01, 2018
Your customers aren't the only ones who can benefit from advancing artificial intelligence (AI) support — your employees can, too. Chatbots help employees who service customers, and you can build them with mature AI components. But success requires a focus on tasks rather than job replacement as well as a cyborg-like division between human and machine tasks. This report helps infrastructure and operations (I&O) pros determine which tasks are best executed by people and which are best left to machines, with use cases describing how that looks.
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IBM
Published By: Zendesk     Published Date: May 31, 2018
Be always on with your customers; wherever they are. With Zendesk Chat, your customer agents can engage with customers over websites, mobile apps, and popular messaging apps like Facebook Messenger, Twitter, and LINE. That means you can build relationships with customers in the places they prefer.
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Zendesk
Published By: Adobe     Published Date: Mar 21, 2017
Au fil du temps, les marketeurs qui se consacrent aux services financiers ont été témoins de l’émergence et du déclin de bien des stratégies d’acquisition. Les agences physiques dominaient autrefois l’univers des achats.
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Adobe
Published By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
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best practices, customer support, business intelligence, business optimization, customer engaement, business management, business process management, customer interaction service, customer relationship management, customer satisfaction, customer service, collaboration
    
Pega
Published By: IBM APAC     Published Date: Nov 22, 2017
Using IBM Watson’s cognitive capabilities, companies can quickly differentiate their customer service quality by being more pro active and responsive to customer needs. Simply put, chatbots and virtual agents are the future of customer interactions. Building apps from scratch that incorporate natural language processing, speech to text recognition, visual recognition, analytics, and artificial intelligence requires broad expertise in these disciplines, large staffs, and a huge financial commitment. Making use of IBM Watson cognitive services brings these capabilities in-house quickly and without the capital investment that would be needed to develop the technologies within an organization.
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decision making, deeper data, insights, cognitive, analytics, ibm, watson, virtual agents
    
IBM APAC
Published By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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Cisco
Published By: Oracle     Published Date: Feb 15, 2018
Pour réussir dans le contexte concurrentiel actuel, les entreprises doivent se liberer des limites inhérentes à leurs infrastructures informatiques existantes. L’époque de l’achat de matériel et de la gestion d’énormes centres de données pour faire fonctionner les systèmes informatiques est en train de prendre fin. La gestion et la maintenance des infrastructures sont tout simplement trop coûteuses. Une étude Gartner récente a révélé que plus de 80 % des directeurs informatiques considèrent le IaaS (Infrastructure as a Service) comme une option viable et que 10 % d’entre eux la considèrent déjà comme le choix par défaut en matière d’infrastructure. L’utilisation d’une infrastructure avec un modèle de services souple de paiement à l’utilisation ne réduit pas seulement les coûts et les problèmes mais elle permet aussi aux services informatiques d’innover de différentes façons, ce qui contribue à stimuler la croissance de l’entreprise.
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iaas, les, nuls, concurrentiel, entreprises, oracle
    
Oracle
Published By: Oracle     Published Date: Mar 14, 2018
Pour réussir dans la réalité concurrentielle d'aujourd'hui, les entreprises doivent se libérer des contraintes imposées par l'infrastructure informatique existante. L'achat de matériel et la maintenance d'énormes centres de données pour la mise en œuvre de systèmes informatiques appartiennent au passé: la gestion et la maintenance de l'infrastructure sont tout simplement trop coûteuses. Un récent sondage Gartner a révélé que plus de 80% des DSI pensent que l'infrastructure-en-service (IaaS) est une option viable et que 10% d'entre eux la considèrent déjà comme le choix par défaut pour les infrastructures. . L'utilisation d'une infrastructure avec un modèle de service élastique et payant réduit non seulement les coûts et les inquiétudes, mais permet également aux organisations informatiques de se concentrer sur l'innovation pour stimuler la croissance de l'entreprise.
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Oracle
Published By: Oracle     Published Date: Nov 08, 2017
Pour réussir dans le contexte concurrentiel actuel, les entreprises doivent se liberer des limites inhérentes à leurs infrastructures informatiques existantes. L’époque de l’achat de matériel et de la gestion d’énormes centres de données pour faire fonctionner les systèmes informatiques est en train de prendre fin. La gestion et la maintenance des infrastructures sont tout simplement trop coûteuses.
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oracle database, enterprise, quality assurance, data center, server infrastructure, storage management, oracle
    
Oracle
Published By: Adobe     Published Date: Jan 20, 2017
?De nos jours, les clients échappent à vos systèmes de gestion de la relation client (CRM) et aux technologies de suivi du parcours de navigation qui vous permettaient de les suivre. Ils naviguent désormais de device en device et de canal en canal, imprévisibles et souvent anonymes. Ils se sont également éloignés de l’entonnoir des ventes, qui autrefois les conduisait lentement mais sûrement de la découverte à l’achat.
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Adobe
Published By: Microsoft Dynamics     Published Date: Sep 08, 2015
"La technologie a totalement révolutionné la fonction commerciale. D'un côté, elle a rendu la vente plus difficile puisque les clients, persuadés d'obtenir toutes les informations nécessaires sur Internet, ont tendance à prendre seuls leurs décisions d'achat. De l'autre, à condition d'être utilisée à bon escient, la technologie permet aux vendeurs de s'adapter en simplifiant les processus commerciaux et en les rendant plus efficaces et plus fructueux qu'auparavant. Découvrez comment Microsoft peut aider les services commerciaux à se servir de la technologie pour conclure davantage de ventes plus facilement, tout en adaptant leurs méthodes au contexte actuel."
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crm, microsoft crm, microsoft dynamics, crm online, crm pme, sales productivity, social media sales, meilleur crm online, moderniser processus vente, salesforce, crm vente, outil crm, solution crm, customer relationship management, gestion de la relation client, logiciel de crm, logiciel crm, ecrm, grc, logiciel gestion commerciale
    
Microsoft Dynamics
Published By: IBM APAC     Published Date: Aug 25, 2017
There is a tectonic shift in the way we work. We expect the same kind of intuitive, tactile experience with our workplace technology that we now take for granted with our smartphones, tablets and gaming systems. We expect our devices to talk to each other and update automatically. Virtual meetings should be as easy to set up as a video chat, and whatever we need to do our jobs should be as easy to tailor as a streaming music or video application.
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personal profile, news and alerts, conversation recall, system updates, productivity tips
    
IBM APAC
Published By: Dell and VMWare     Published Date: Oct 26, 2017
Grâce à une actualisation menée au bon moment, l’informatique peut éviter l’augmentation significative des coûts d’exploitation d’un serveur entre 4 et 6 ans après l’installation, tout en bénéficiant de meilleurs niveaux de performance et d’agilité. En effet, dans la période comprise entre la 4e et la 6e année de la vie d’un serveur, les coûts d’exploitation représentent jusqu’à 10 fois son coût initial d’achat.
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Dell and VMWare
Published By: Dell PC Lifecycle     Published Date: May 22, 2018
Les modèles d'achat de PC en entreprise évoluent, tandis que les acheteurs souhaitent améliorer à la fois la sécurité et l'expérience des employés. La mobilité des employés augmente dans le monde entier et les investissements d'entreprise basculent vers les tablettes et les ordinateurs portables. Les entreprises étudient ainsi leurs investissements actuels dans les PC traditionnels. Un élément reste clair : les acheteurs de PC en entreprise accordent toujours de l'importance à la sécurité et aux performances qu'offrent les PC fixes. Ils indiquent également que les nouveaux formats, comme les micro PC, les aident à apporter une meilleure expérience aux employés, critère auquel ils accordent au moins autant d'importance qu'à la sécurité. En savoir plus sur les solutions Dell en collaboration avec Intel®.
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Dell PC Lifecycle
Published By: Cisco     Published Date: Oct 06, 2015
Companies should evaluate vendors' technology and ability to deliver in relevant regions.
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email response, mobility, web chat, collaboration, management, analytics, networking, it management, knowledge management, enterprise applications
    
Cisco
Published By: LogMeIn     Published Date: May 31, 2016
LivePerson’s forced migration to the LiveEngage platform has businesses like yours re-examining their live chat options. Given the painful relationship they’ve endured for years with LivePerson, many customers are wary, and they want to make sure that they make the right move. BoldChat is working with a number of former LivePerson customers who came to us looking for a true partner – one that not only wants to earn their business, but to continue earning it every day. What they’re getting in return is much more.
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boldchat, logmein, liveperson, chat, customer service, customer experience, enterprise applications, customer experience management, messaging
    
LogMeIn
Published By: Proofpoint     Published Date: Aug 21, 2017
Tomber dans le piège tendu par un imposteur est plus facile qu'il n'y paraît. Imaginez le scénario suivant : vous travaillez pour une importante société qui a récemment procédé à plusieurs acquisitions. Votre travail consiste à régler les factures. Un matin, vous recevez un message de votre PDG actuellement en déplacement. Il vous demande de virer des fonds afin de pouvoir entamer les négociations de rachat d'une nouvelle entreprise et vous exhorte de garder l'information pour vous jusqu'à la conclusion de l'accord.
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directeur opérationnel, directeur financier, ressources humaines, service financier, gestion des salaires
    
Proofpoint
Published By: Sprinklr     Published Date: Nov 22, 2016
A quick fact sheet that details the reach and audience of major messaging apps to help companies know which platform would be best suited to their audience.
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messaging app research, messaging app data, social media data, social media intelligence, snapchat data, snapchat statistics, wechat data, wechat statistics, whatsapp statistics, whatsapp data, line statistics, line data
    
Sprinklr
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
Despite the rise in chat adoption, many organizations are still not providing the service their customers expect. That’s why it’s essential to follow proven best practices, including defining goals, identifying key metrics, and appropriately hiring and training staff. With these foundations in place, organizations can establish routing and queuing practices, before customizing the solution to meet their specific needs, and fine-tuning analytics to further improve performance. To learn more about how Oracle Chat Cloud Service can improve CSAT, customer loyalty, and revenue for your organization, visit oracle.com/goto/chatbestpractices
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home page support, faq escalation, points of right-channeling, frustration points, page headers and footers, business driver, chat channel, customer satisfaction, sales, productivity, hyperlinks, mobile users, screen real estate
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
If you’re looking to improve sales performance, optimize ecommerce, implement marketing automation, expand social media, deliver better customer service, or utilize accurate Configure-Price-Quote (CPQ) – it’s all Oracle. And, the icing on the cake? All of these solutions are integrated, but modular. We offer a breadth of solutions that you can not only buy individually, but can also easily integrate with existing or additional solutions as your business needs grow. Adapt your customer experience strategy to new technology in Forrester's navigate the future of CRM in 2017 Report.
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mobile, artificial intelligence, chatbots, internet of things, integrated suite, cloud solutions
    
Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
Published By: Aerohive     Published Date: Jun 15, 2015
Ce document fournit des détails sur la mise en réseau dans le cloud, l’état du marché du cloud et ses avantages.
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networks, cloud, cloud networking, network infrastructures, networking, network architecture, network management, wireless infrastructure, virtualization, cloud computing, infrastructure
    
Aerohive
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