Published By: Rackspace
Published Date: Mar 07, 2019
Having on boarded numerous businesses onto the AWS platform, Rackspace found three best practices to be routinely missing from its customers’ architectural designs. These best practices for automation, scaling and segmentation, utilize capabilities inherent on the AWS platform to help drive an easier deployment.
The confluence of AI and Industry 4.0 is transforming image processing. As image vision becomes widespread, there is an increasing need to transition stand-alone imaging to an integrated driver of automation feeding insights back into the business systems that monitor overall factory performance.
Download the whitepaper to learn more about fitting multiple demands into a single platform—
• Building an industrial system with advanced functions like machine vision and Industry 4.0 connectivity
• Minimizing the footprint of the systems to save space, cost and power consumption
• Adhering to principles of long life, safety, reliability, real-time control functionality alongside AI and IIOT capabilities
Published By: Genesys
Published Date: Feb 12, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centre’s inevitable move to the cloud?
Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud?
This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partner’s capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
Published By: Genesys
Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers.
This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months!
Download this eBook and learn:
How to calculate ROI and time-to-value in different types of small contact center profiles
What factors to consider when selecting a cloud vendor
Three common myths about the cloud
End-user expectations and high levels of performance against Service Level Agreements (SLAs) must be achieved or organizations risk the loss of business. This paper details key capabilities needed for successful end-user monitoring and provides critical considerations for delivering a successful end-user experience.
Published By: ZoomInfo
Published Date: Sep 07, 2010
Find and connect quickly with the right people, prospects, and opportunities to grow your sales pipeline and boost conversion rates. The ZoomInfo™ Database is the only source of business information combining the business web, community contributors, and professionals who post their own profiles-updated 24 hours a day, 7 days a week. Unlock the power of this data with our next-generation prospecting tool, ZoomInfo™ Pro, featuring rich segmentation, export capabilities, and list building. Add custom appends and lists to streamline revenue generation and maximize ROI. Start your free trial today.
Learn how ERP software addresses the real-world challenges companies face as they look to grow in today’s global economy.
Take the virtual tour and see how your business can:
• Reach new markets, expand product lines and grow your business with deep Industry and country specific functionality
• Drive improved customer experience and accelerate the digital transformation of your business
• Expand collaboration within your company and throughout your supply chain with social and commerce solutions
• Respond quickly to changing demands with configurable real-time mobile capabilities
Please view the virtual tour below for more information about Epicor ERP version 10. The tour will acquaint you with Epicor ERP and offer insight on how Epicor inspires growth for leading business around the globe.
Published By: Cisco EMEA
Published Date: Nov 13, 2017
IT has the opportunity to completely redefine the role networking plays in the business. But that requires executing on a vision that continuously aligns the network to ever-changing business needs. Fortunately, the right network architectures and supporting technologies required to deliver on that vision are rapidly becoming available. Automation, programmability, self-protecting, and self-healing capabilities move IT away from “keeping the lights on” and provide more time and opportunity to serve as a strategic partner to business initiatives across functional areas.
Published By: Cisco EMEA
Published Date: Mar 05, 2018
Hyperconvergence is a hot topic right now. And for good reason. Organisations have longed for a way to reduce the amount of time and effort it takes to deploy new business-facing IT services. Hyperconverged infrastructure (HCI) delivers the speed, simplicity and agility needed in today’s digital economy. But not all HCI solutions are created equal. And HCI is not the answer for every application or workload. In the following, we explore what makes HCI different from traditional IT infrastructure and how your business can benefit from the new capabilities it brings.
• Facing a myriad of challenges from digital transformation, business today are making big bets on the best collaboration tools they need on hand to meet those challenges. From employee buy-in, to machine-learning capabilities, to security, it's important to select a service with the right capabilities to further your business goals. The challenge, however, is that with so many services to choose from it can be difficult to figure out which one is the right fit for your business.
• This eBook, 5 Considerations in Choosing a Collaboration Platform in the Digital Age, will walk you through the ins and outs of what to keep in mind as you choose the best collaboration platform for you.
Security is a looming issue for businesses. The threat landscape is increasing, and attacks are becoming more sophisticated. Emerging technologies like IoT, mobility, and hybrid IT environments now open new business opportunity, but they also introduce new risk. Protecting servers at the software level is no longer enough. Businesses need to reach down into the physical system level to stay ahead of threats. With today’s increasing regulatory landscape, compliance is more critical for both increasing security and reducing the cost of compliance failures. With these pieces being so critical, it is important to bring new levels of hardware protection and drive security all the way down to the supply chain level. Hewlett Packard Enterprise (HPE) has a strategy to deliver this through its unique server firmware protection, detection, and recovery capabilities, as well as its HPE Security Assurance.
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible. Like larger companies, midsize firms must make sure that they are effectively coordinating on-premise, public cloud, and private cloud capabilities. Unlike large companies, though, midsize firms are limited in both financial and technical resources to design and coordinate effective solutions to meet specific needs. Rather than invest in a major overhaul of their IT environments, midsize firms have to move incrementally, supplementing current resources with new cloud and on-premise capabilities that provide the performance needed to prosper in an increasingly competitive environment.
Published By: Dell EMC
Published Date: May 23, 2017
Digital information has quickly become the lifeblood of business success, enabling firms to become more
operationally efficient and to better serve their customers. As companies seek to harness their data in new ways, the
infrastructure that houses that data can falter under the strain. In response, new innovations have emerged to help
address the concerns of managing and protecting these increasingly important data capacities. While some vendors
focus innovation development on software alone and allow the hardware to remain commodity, Dell Technologies is
delivering some impressive hardware innovation with Isilon’s next generation hardware to complement its software’s
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible.
It is often hard for owners to ensure a business with geographically diverse locations run seamlessly as a unified company. This is especially true as there are a number of trends emerging that complicate the task of running a business that has multiple locations.
At the same time, there are technologies and capabilities than can help your business and staff create an integrated work environment. This ebook will examine a variety of solutions that can make it easy for staff to work across all of your business locations, helping to make your business run more efficiently and providing your staff with the tools they need to be more productive.
We have now strengthened the scope of our Unified Computing System by expanding our data centre management capabilities. Download your free white paper and learn how we have become the key supplier of converged technology and services in this space.
There are numerous ways to enable a BYOD solution based on the unique business requirements of a specific organization. While some organizations may take a more open approach and rely on basic authentication, other organizations will prefer more secure ways to identify, authenticate, and authorize devices. A robust network infrastructure with the capabilities to manage and enforce these policies is critical to a successful BYOD deployment.
UCS Advantage* is a limited time program that allows customers with qualified HP servers and blade chassis to refresh legacy equipment and get credit toward new Cisco UCS M3 Blade Servers and infrastructure.
UCS Advantage* is a limited time program that allows customers with qualified Cisco UCS M1/M2 and HP servers and blade chassis to refresh legacy equipment and get credit toward new Cisco UCS M3 Blade Servers and infrastructure.
Virtualization has transformed the data center over the past decade. IT departments use virtualization to consolidate multiple server workloads onto a smaller number of more powerful servers. They use virtualization to scale existing applications by
adding more virtual machines to support them, and they deploy new applications without having to purchase additional servers to do so. They achieve greater resource utilization by balancing workloads across a large pool of servers in real time—and they respond more quickly to changes in workload or server availability by moving virtual machines between physical servers. Virtualized environments support private clouds on which application engineers can now provision their own virtual servers and networks in environments that expand and contract on demand.
The Cisco UCS solution provides all management and configuration services at the centrally located Fabric Interconnects, so you can manage large-scale deployments from a single location. This method lets you consolidate hardware and streamline management. The IBM Flex System solution uses a distributed management model with chassis-level control. This method adds to the complexity to the hardware configuration, which can increase management needs.
Cisco Validated Designs (CVDs) present systems that are based on common use cases or engineering priorities. CVDs incorporate a broad set of technologies, features, and applications that address customer needs. Cisco engineers have comprehensively tested and documented each design in order to ensure faster, more reliable,
and fully predictable deployment.
As the world around us becomes increasingly digital, manufacturers must follow suit. Digital transformation presents significant opportunities to achieve growth by addressing key operational issues and aligning products and services to the demands of today’s market.
Growth looks different for every company, and with the vast array of digital technologies available, it can be hard to know where to start. Which technologies offer the greatest opportunity for your company to grow? How can you successfully embrace the digital revolution?
Epicor has a history of helping manufacturers achieve growth by utilizing cutting-edge technology. By downloading these digital transformation assets, you will:
• Understand what growth might look like for your business
• Assess the capabilities needed to support your digital transformation journey
• Explore best practices to implement your digital transformation strategy
• Learn how to capitalize on growth opportunities with speed and conviction
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Case management frameworks built on business process management platforms help IT solutions architects deploy case-handling applications and offer an alternative to specialized case management applications and custom coding. According to Gartner, the complex architecture required to support case management has relegated it to the status of a niche application, typically addressed by specialist, commercial off-the-shelf application providers and system integrators. Case management as a process style is being applied in many sectors beyond government, legal and insurance, including healthcare, banking, higher education and retail. Industry and cross-industry case management frameworks are now available. "Adaptive case management" hype exceeds the reality of what buyers need. Gartner evaluated 12 vendors including Pegasystems against nine critical capabilities in four use cases.
Download this Gartner analysis and gain a better understanding of the case management frameworks solutions offe