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Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. In addition, there are niche players who specialize in one or two areas of practice.
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Results 1 - 25 of 61 matches |
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Extending Reach and Ensuring Effectiveness of Leadership Development |
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Leadership is an important element of organizational success. So, it is not surprising that many companies look for ways to extend the benefits of leadership development to more employees. Technology-based learning approaches such as online courses, books and video programs can be used effectively to develop employees at all levels.
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Global HR Transformation |
| By :SAP |
Published Date: Jul 09, 2008 |
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This article focuses on the next generation HR Transformation. It will require a significant change from today’s focus on HR operations — which are typically budgeted at 0.5 percent to 0.7 percent of revenue — to tomorrow’s focus on building strategic business services that can help drive share price. This shift will require HR to build services in new or non-traditional areas, such as workforce planning, talent management, mergers and acquisitions, global workforce security, change management, and global mobility.
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Human Capital Management for the Public Sector |
| By :SAP |
Published Date: Oct 29, 2007 |
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Discover how public sector agencies are shifting the focus in HR departments from transactional activities to performance with strategic human capital management. SAP solutions support this initiative, helping streamline processes, reduce costs, and optimize finite personnel resources.
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Linking Learning to the Broader Human Capital Strategy |
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The learning and training departments of many companies admire the learning and competencies power demonstrated by IBM’s transformation from a hardware company to a service company, but are stuck trying to just meet the day-to-day training challenges of workers. Find out how to most efficiently overcome these challenges in this paper.
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Making the Complex Simple: Efficient and Effective Contact Center Growth |
| By :IEX |
Published Date: Apr 14, 2008 |
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Customers and business leaders alike demand a great deal of contact centers which cannot easily be met using the simplistic approaches used to develop early, isolated contact centers. In order to provide a top-shelf customer experience, contact centers must adopt sophisticated processes which can evaluate and route calls quickly and effectively to the right agent, and which schedule agents based on their abilities as well as predicted call demand.
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Performance Management: Build Versus Buy |
| By :IEX |
Published Date: Apr 25, 2008 |
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As more companies seek out performance management capabilities to gain a competitive advantage or keep pace with rivals who have already established an edge, the decision to build or buy a performance management solution must be considered. This paper will walk readers through the pros and cons of the build versus buy debate in order to help make practical business decisions for long-term success.
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Realizing the Full Promise of Workforce Management Technology |
| By :IEX |
Published Date: May 07, 2008 |
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Since the cost of staffing in most call centers is between 60 and 70 percent of the total budget, the incremental benefits of selecting the best solution for your operation and implementing it successfully are significant. Companies in the market for a workforce management tool today face a mind-boggling array of choices. Automated workforce management systems range from quite simplistic to highly complex, with a wide range of price tags to match. This paper will help contact center managers navigate the choices.
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The Impact of Work Force Agility on Business Performance |
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Agility is an issue that is becoming more and more prominent in businesses across industries. While it is a common goal, its meaning can be somewhat ambiguous. Depending on the context, agility can mean different things to different organizational units. But one common thread persists: the accelerating speed of change. Change is not only driving organizations to keep up and anticipate, but more so to be its catalyst in order to be competitively positioned.
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The Next Generation of HR Shared Services |
| By :SAP |
Published Date: Mar 01, 2008 |
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Learn how top-performing companies are excelling in using shared services for HR through smart, ongoing leveraging of organization, process, and technology models. They are reducing transactional costs, eliminating processing errors, enabling fast integration of acquisitions, and more.
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User Provisioning: The Business Imperatives |
| By :CA |
Published Date: Sep 28, 2007 |
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The challenges facing those who manage and support IT users have never been greater than they are in the current business environment. Today’s IT manager needs to consider that organizations have employees joining and leaving at a rapid rate, and that current employees rarely remain in one position within the organization for any extended period of time.
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Winning the War for Talent in the High-Tech Industry |
| By :SAP |
Published Date: Feb 11, 2008 |
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High-tech companies face a range of complex business challenges due to global expansion, shifting demographics, and continuous competitive pressures. Read why the high-tech HR organization finds itself at the forefront of many of these challenges, and what they must do to rise above them.
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Benchmark Study 2007: The Future of Learning |
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Take an in-depth look at how employees use e-learning; when and where they do it; what specific skills e-learning has enabled them to develop; how these skills have been put into practice in the workplace; and whether the knowledge gained is widely shared.
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Bridging the IT Talent Gap |
| By :SAP |
Published Date: Jan 01, 2008 |
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Bridging the IT talent gap focuses on measures insurers have taken to adapt to the growing shortage of qualified IT staff. The paper features insights from John Chu, senior vice president of e-business and technology for Hartford Financial Services.
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CA Identity Manager: Integrated Identity Administration and Provisioning |
| By :CA |
Published Date: Nov 01, 2006 |
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An industry analyst recently did a study which predicted that a typical 10,000-employee company could save 14,000 hours of security administration time and 6,600 help desk hours annually by deploying Identity and Access Management Solutions. Download this white paper and discover why Identity and Access Management is a critical success factor for today's enterprises.
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End User Performance: Building and Maintaining ROI |
| By :SAP |
Published Date: Feb 05, 2007 |
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Explore how organizations are achieving strong ROI on their IT by emphasizing user performance. These companies ensure that users are prepared even before the software implementation, and understand the importance of a user-training strategy, not just a user-training delivery system.
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Results 1 - 25 of 61 matches |
Sort Results By : Published Date | Title | Company name |
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More Enterprise Applications Topics |
Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management |
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SPECIAL REPORT |
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Data Leakage Landscape: Where Data Leaks & How Next Generation Tools Apply
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Data protection programs at most organizations are concerned with protecting sensitive data from external malicious attacks, relying on technical controls that include perimeter security, network/wireless surveillance and monitoring, application and point security management, and user awareness and education. In this paper, the different leakage points are mapped with regulations and best practices. |
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