Home >
> Customer Relationship Management
|
 |
|
|
|
Customer Relationship Management (CRM) covers methods and technologies used by companies to manage their relationships with clients. Information stored on existing customers (and potential customers) is analyzed and used to this end. Automated CRM processes are often used to generate automatic personalized marketing based on the customer information stored in the system. |
 |
|
Results 1 - 25 of 79 matches |
Sort Results By : Published Date | Title | Company name |
|
|
The Future Sales Force - A Consultative Approach |
|
|
If your company uses a contact management or customer relationship management (CRM system), you need to ask one additional key question. Does your CRM or contact management system tie your consultative sales, ROI analysis and proposal production process together?
Download Now
|
 |
|
|
|
Top 5 Initiatives for Achieving Breakthrough Customer Support |
|
|
Through member conversations, conference presentations and Webcast Q&A, the SSPA has identified the top 5 initiatives technical support centers should pursue in order to deliver breakthrough customer support and enable customer success. This white paper will provide a roadmap for companies looking to improve all aspects of their support operation, addressing people, process and technology issues, with special attention paid to the role of remote support technology as a key enabler of success.
Download Now
|
 |
|
|
|
|
|
|
|
|
|
|
|
Growing Gift Card Demand Evokes Change |
|
|
Customers enjoy buying and receiving gift cards. The new challenge is for retailers to provide gift cards that mesh with the way customers want to use the cards. Many early systems cannot efficiently support the changes in demand.
Download Now
|
 |
|
|
|
Hosted CRM Buyers Guide: Key Points to Consider |
|
|
In the market for a CRM? This white paper outlines the general benefits and drawbacks of hosted vs. on-premise CRMs and lists the basic features to look for in your hosted solution. With an up-to-date overview of the CRM market and a rundown of the general costs of various CRMs today, you'll be prepared to start looking for your new solution immediately.
Download Now
|
 |
|
|
|
|
|
|
|
Leading Financial Services Firm Implements New Software for Improved Client Service |
|
|
REAAL Verzekeringen, a unit of SNS REAAL, sought an easy-to-use customer relationship management (CRM) solution to more easily share information and increase support to its sales intermediaries. REAAL implemented Microsoft Dynamics CRM 3.0, which allows the company to differentiate itself from its competitors and provide improved service to its independent sales representatives and organizations.
Download Now
|
|
|
|
|
Learn the Secrets of Competing with Larger Financial Institutions |
| By :IBM |
Published Date: Mar 24, 2005 |
|
It’s tough for community financial institutions to succeed, especially when faced with fierce competition from large banks with large budgets. See how IBM can help with solutions tailored for community banks. Click now and receive the new 18-page report from TowerGroup on CRM Metrics and how smart banks measure success.
Download Now
|
 |
|
|
|
Microsoft Dynamics Case Study: Best Buy for Business |
|
|
Saddled with a home-grown business-management tool originally designed for its retail business, the Best Buy for Business sought a solution that would support its extensive outside sales force and would provide a commercial CRM solution it could sell to business customers. Best Buy for Business found both in Microsoft Dynamics CRM.
Download Now
|
|
|
|
|
Microsoft Dynamics Case Study: J.D. Byrider |
|
|
J.D. Byrider's franchisees experienced a high level of frustration due to an old system running on Linux using dBase files. Byrider made the decision to switch their development environment to Intel-based servers in a Microsoft SQL Server and ASP development environment. Download this paper to read about their results.
Download Now
|
|
|
|
|
Microsoft Dynamics CRM 3.0 |
|
|
In today’s complex business world, competitive advantage is harder to achieve—and even more difficult to maintain—than it has ever been before. In a time of instant global communication and ubiquitous information, the ability to develop a deep understanding of your customers and your markets is critical.
Download Now
|
|
|
|
|
Microsoft CRM Best Practices |
|
|
The purpose of this document is to assist you in a successful upgrade from Microsoft CRM 1.2 to Microsoft CRM 3.0. This document will review the key components you should prepare in your environment that are important for a successful upgrade to Microsoft CRM 3.0.
Download Now
|
|
|
|
|
Presenting a Real-Time Enterprise for Your Company |
| By :Netsuite |
Published Date: Jul 18, 2003 |
|
This exclusive Yankee Group White Paper reveals and examines how mid-size businesses can now build a real-time enterprises and leverage real-time information. Learn how to reduce scattered information and silo databases that prevent your enterprise from achieving operational excellence.
Download Now
|
 |
|
|
|
Port of San Diego: An SAP Success Story |
| By :SAP |
Published Date: Feb 19, 2007 |
|
Learn how the Port of San Diego used the SAP Customer Relationship Management (SAP CRM) application to shorten its response time to requests, improve first contact resolution by 10 - 25 percent, and standardize business processes across more than 20 departments.
Download Now
|
 |
|
|
|
CRM Without Compromise |
| By :SAP |
Published Date: Apr 02, 2007 |
|
CRM is a business strategy that helps organizations cope with three of today´s most urgent business imperatives generating new growth, attaining operational excellence and enhancing competitive agility.
Download Now
|
|
|
|
|
|
|
|
|
|
|
|
|
Power to Improve Everything: Enabling the Customer-Centric Enterprise |
| By :Verint |
Published Date: Oct 10, 2007 |
|
What kind of customer service does your organization deliver? Is your customer service system of handling questions or issues developed with the customer in mind? If it isn’t, you may be putting your customer relationships at risk. Download this white paper to learn the competitive advantages of being a customer centric company.
Download Now
|
 |
|
|
|
Pivotal CRM and Microsoft: Evolving in Lock Step |
|
|
For more than a decade, Pivotal CRM has been the choice of Microsoft-centric organizations that want the flexibility to model their specific business practices within their customer relationship management system. The Pivotal CRM product line leverages the Microsoft technology stack to provide usability and productivity advantages through integration to Microsoft Office, and more.
Download Now
|
 |
|
|
| |
|
|
|
Results 1 - 25 of 79 matches |
Sort Results By : Published Date | Title | Company name |
Home >
> Customer Relationship Management
|
|
<< Start < Previous 1 2 3 4 Next > End >>
|
More Enterprise Applications Topics |
Application Integration, Application Performance Management, Best Practices, Business Activity Monitoring, Business Analytics, Business Integration, Business Intelligence, Business Management, Business Metrics, Business Process Automation, Business Process Management, Call Center Management, Call Center Software, Change Management, Corporate Governance, Customer Interaction Service, Customer Relationship Management, Customer Satisfaction, Customer Service, eBusiness, Enterprise Resource Planning, Enterprise Software, eProcurement, Extranets, Groupware Workflow, HIPAA Compliance, IP Faxing, IT Spending, Marketing Automation, Performance Testing, Product Lifecycle Management, Project Management, Return On Investment, Risk Management, Sales & Marketing Software, Sales Automation, Server Virtualization, Simulation Software, Supply Chain Management, System Management Software, Total Cost of Ownership, Video Conferencing, Voice Recognition, Voice Over IP, Workforce Management, Incentive Compensation, Spend Management |
|
|
|
SPECIAL REPORT |
|
Using Virtualization to Maximize Your IT Environment
|
|
The business of managing IT infrastructures has reached a crossroads. The number of global players is shrinking through mergers and acquisitions while the playing field, also known as the customer’s IT environment, has become exceedingly complex and difficult to manage. This working paper presents CA’s corporate and technology strategy behind appropriate virtualization management positioning and commitments as an important element in preparation for the move toward that model in your IT environment. |
|
|
