Business Process Management: The Key to ITIL Success

Business Process Management-
The Key to ITIL Success
®LANDesk Process Manager Helps IT Organizations
Master the Process of IT Service Delivery
White Paper®LANDesk White paper: Business Process Management-the key to itil success
Table of Contents
Executive Summary............................................................................................................. 3
Introduction: Standardizing IT Management......................................................................... 3
ITIL: An Introduction...................................................................................................... 3
The Problem of Process Management.......................................................................... 3®Introducing LANDesk Process Manager............................................................................. 4
A Robust BPM Solution................................................................................................ 4
Taking the Cost and Complexity out of ITIL Best Practices............................................ 5
Key Applications: Managing Change and Configuration....................................................... 6
To Control Change, Manage the Process...................................................................... 6
Managing Configuration................................................................................................ 6
Integrated BPM for Every ITIL Application..................................................................... 6
Applications across the Enterprise................................................................................ 7
Conclusion: Managing the Process of IT Service Delivery..................................................... 7
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LSI-0533 0606/BT(F-S)/NH
 www.landesk.com®LANDesk White paper: Business Process Management-the key to itil success
Executive Summary As IT organizations worldwide make the conceptual transition from managers of technology assets to providers of quality-managed services, many are turning to the Information Technology Infrastructure Library (ITIL) as a source of standardized best practices for service-oriented IT management. The goal of ITIL is to improve the quality and efficiency, and reduce the cost of IT services through standardization. But many who attempt to implement the framework discover that manually creating ITIL-compliant processes and managing them over time can be a complex, time-consuming, and ultimately expensive undertaking.
This paper describes how ITIL implementation can be rendered simpler, faster, more effective and more affordable by combining new service-oriented Business Process Management (BPM) tools with the established functionality of task-®oriented IT management software. In particular, this paper describes LANDesk Process Manager, a complete toolset for modeling, documenting, executing and monitoring IT Service Management processes, which is tightly integrated with the ®entire LANDesk suite of enterprise systems management applications.
Introduction: Standardizing IT Management In many organizations the IT department is the las... [download for more]