Define, Control and Refine IT Processes Across Your Enterprise

Define, Control and Refine
IT Processes across Your Enterprise
®LANDesk Process Manager
White PaperLANDESK WHITE PAPER: define, control and refine it processes across your enterprise
Table of Contents
Executive Summary................................................................................................... 3Introduction: Why Traditional Process Analysis Doesn't Work..................................... 3Toward a Deeper Understanding: How Processes Interrelate..................................... 3A Paradigm Shift: Full Integration and Automation...................................................... 4Simple Process Design, Powerful Process Execution................................................. 4How It Works: Three Examples.................................................................................. 5Change Management................................................................................................ 5Software Distribution.................................................................................................. 6Security Management................................................................................................ 8Conclusion: Process Automation Makes IT-and Business-Better........................... 9
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 www.landesk.comLANDESK WHITE PAPER: define, control and refine it processes across your enterprise
Executive SummaryEverything a business does is based on processes-whether it's something as basic as requisitioning office furnishings for a new employee, or something as complex as validating and rolling out a new software application to every box in the company. But all too often, managers don't appreciate the value of formalizing core business processes-or even recognize the many supporting processes that could also benefit from formalization. By failing to recognize, refine and formalize processes, too many enterprises squander productivity, waste IT resources, undermine audit requirements, violate regulations and ultimately hurt the bottom line. ® ®LANDesk Process Manager works with your existing LANDesk management solutions, third-party tools, business applications and manual processes to automate all your IT processes, end to end-leaving IT staff free to concentrate on the strategic work that moves the company ahead. This paper shows how LANDesk Process Manager can allow you to design processes once, automate them everywhere and refine them as needed-saving money, ensuring compliance and keeping even the most complex processes running reliably.
Introduction: Why Traditional Process Analysis Doesn't Work Business and IT managers alike understand that they need to standardize, and ideally minimize, the labor required to get any given task done in order to fully exploit the potential value of that labor. However, their employees, and even the managers themselves, often don't understand the chain of dependencies involved in completing a particular process. They're essentially relearning or reinventing individual steps each time they're called upon to facilitate a process.For decades, process consultants have made a pretty good living helping companies map out and refine their processes on a conference room whiteboard. The drill usually proceeds like this:... [download for more]