Distraction and Diversion: Avoiding User Aggravations Is Key to Mobile Productivity

Low cost hardware and a plethora of options for connectivity should make it easier for employees to be more productive and take IT access to their point of need. However, outside the perimeter of the business location, additional controls need to be applied to ensure the security and integrity of data on the mobile device and network access. Balancing the need for control with the flexibility given to the user requires care and attention to both mobile strategy and implementation. Mobile users have many challenges facing them as they try to work outside of a managed and familiar working environment. Too many constraints and challenges can distract and divert users from the task in hand, meaning that productivity gains hoped for by deployment of the technology will be lost. This paper looks at how to get the best out of mobile productivity and how to avoid the six most common mobility pitfalls during the planning and execution of mobile implementations.