As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs. This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system; focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
How ASG's MetaCMDB Strategy
Enables More E ective Business
Service Management
A White Paper Prepared for ASG Table of Contents
Executive Introduction.......................................................................................................................................................................1
What is a CMDB System? .................................................................................................................................................................1The CMDB Concept ....................................................................................................................................................................2Creating the CMDB System: the Journey is also the Destination.........................................................................................3
What are the Most Critical Requirements for a CMDB System?................................................................................................3Technical Requirements for BSM and CMDBs........................................................................................................................3
ASG's CMDB Strategy - a System Optimized for Effective BSM............................................................................................4ASG's Business Service Platform................................................................................................................................................5ASG's MetaCMDB System.....................................................................................................................................................5Scalability, Extensibility and Versatile Data Access.............................................................................................................6Benefits in Visualization, Analysis and Integration............................................................................................................6ASG's "Business Layer" & Real-Time Monitoring.............................................................................................................8ASG-becubic..............................................................................................................................................................................8
EMA's Perspective..............................................................................................................................................................................10
About ASG | www.asg.com.............................................................................................................................................................10How ASG's MetaCMDB Strategy Enables More Effective
Business Service Management
Executive Introduction Known Errors, Changes and Releases. All of this data As IT evolves towards a more business-aligned position, is represented within the CMDB as Configuration Items it must seek out new ways of working that support more or CIs. The power of the CMDB system comes in part effective operations, service creation and service deliv- from the federation, or distributed sharing and integra-ery. These include technologies, processes and a culture tion, of CI data across the various management systems that supports higher levels of accountability, as well as along with the intelligent formation of relationships more dynamic responsiveness to business needs. among the CIs.
This report looks at two of the most fundamental and These strengths enable the CMDB system to become a arguably two of the most conflicted concepts surround- core enabler for managing IT from the end-user and busi-ing these requirements: Business Service Management ness perspective. The CMDB system provides the ability (BSM) and the Configuration Management Database to view capabilities provided by IT as business services (CMDB) system. In essence, this report focuses on rather than a collection of discrete technology services. CMDB requirements as they support a BSM strategy, This higher stage of IT management evolution can ap-and then highlights ASG's offerings in that context. propriately be called "Business Service Management." EMA research is demonstrating again and again that According to EMA research, BSM means many differ- meaningful BSM cannot be effectively achieved wit... [download for more]
